Switchboard Operator

Mid and South Essex NHS Foundation Trust

This job is now closed

Job summary

We require enthusiastic and motivated Switchboard Operator to work within Broomfield hospital in Chelmsford.

You must have a flexible approach to working, be able to provide cover during periods of leave or sickness which regularly includes unsociable hours.

You must possess excellent communication skills and be able to work in a busy environment which includes handling emergency calls, paging and alarm equipment.

Telephone/or Contact Centre experience is essential.

Main duties of the job

A switchboard operator will be required to respond to an influx of telephone calls normally in coming in. The operator assists callers by answering the line and connecting the caller to the correct person or department.

Be an active member of the switchboard/reception team and support the delivery of a highly effective, quality, and responsive service.

Be a positive role model and actively promote the Trust's values.

Support the switchboard team leader to ensure that all services are available 24/7, patient focussed, and effective.

Provide cover as appropriate during periods of absence of any member of the customer services team.

Work accurately and methodically.

Work in a team but use own initiative.

Use IT/communications equipment.

Be confident using the phone.

Take day to day responsibility for the switchboard alarm systems.

Adhere to Trust policies and procedures, e.g., Health and Safety at Work, Equal Opportunities etc.

Attend statutory, essential, and mandatory training.

Respect the confidentiality of all matters relating to their employment and other members of staff.

Comply with the codes of professional conduct set out by the professional body of which registration is required for the post.

Ensure they are familiar with the Risk Management Framework, follow policies, procedures, and safe systems of work, make known any hazards or risks that they identify and take all necessary actions to reduce risk.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Date posted

06 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Part-time

Reference number

390-EFM-BR-0459

Job locations

Broomfield

Chelmsford

CM1 7ET

Job description

Job responsibilities

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

Job description

Job responsibilities

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

Person Specification

Telephone

Essential

Must have telephone experience
Must have great IT skills

Desirable

worked in a call center/Switchboard environment
Have worked in a medical environment

Verbal

Essential

Must have great IT skills

Person Specification

Telephone

Essential

Must have telephone experience
Must have great IT skills

Desirable

worked in a call center/Switchboard environment
Have worked in a medical environment

Verbal

Essential

Must have great IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information