Application Support Analyst
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Job summary
An exciting opportunity has arisen for an experienced Application Support Analyst within the Digital Services Department. Reporting to the Test Team Manager the Application Support Analyst will be liaising with Digital Systems Owners for for a number of application systems, representing these Digital services across the Trust.
As a key part of a dynamic and evolving service department the Application Support Analyst will have a strong customer focus, sharing in the ownership of the complete life cycle of the supported applications, including supporting any user acceptance testing requirements.
Experience of system configuration and involvement in upgrades is essential to the role.
Mid and South Essex NHS Foundation Trust was established on 1stApril 2020 following the merger between Basildon & Thurrock Hospitals NHS Foundation Trust, Mid Essex Hospital NHS Trust and Southend University Hospitals NHS Foundation Trust. The Trust is undertaking an ambitious programme of work to migrate all clinical and corporate IT applications in use across the organisation onto supported technical platforms.
Applications are invited from current staff employed by the Trust on a secondment basis and external applicants on a fixed term contract basis until 31st March 2025 .
***PREVIOUS APPLICANTS NEED NOT APPLY***
Main duties of the job
Reporting to the Test Team Manager the Application Support Analyst is the Digital Service Owner for a number of application systems, representing these Digital services across the Trust and responsible for the day-to-day management of those services. As a key part of a dynamic and evolving service department the Application Support Analyst will have a strong customer focus, sharing in the ownership of the complete life cycle of the supported applications.
The Application Support Analyst is responsible for providing support to the Information Asset Owners (IAOs), Administrators (IAAs), and Super Users of Trust Directorates to assist them in managing and using application systems in the delivery of their business functions.
To fully support the IT Service Desk in the resolution of incidents, problem investigations and fulfilment of service requests liaising with 3rd party suppliers as necessary. To act as the point of escalation (notification) for major incidents, service failures or customer complaint regarding the digital services supported and responsible for updating relevant digital management leads and on-going customer liaison until resolution.The ability to show tact and empathy to Trust staff facing difficult situations is required. Experience of system configuration and involvement in upgrades is essential to the role.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Details
Date posted
14 June 2023
Pay scheme
Agenda for change
Band
Band 6
Salary
£33,706 a year Per Annum (Pro Rata for Part Time)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
390-COR-SO-8958-C
Job locations
Southend
Britannia House, Comet Way
Westcliff-On-Sea
SS2 6GD
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Southend
Britannia House, Comet Way
Westcliff-On-Sea
SS2 6GD
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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