Job summary
If you are an enthusiastic individual with a natural interest in IT and have great communication skills then why not consider applying for an Apprenticeship as a Desktop Support Engineer at Mid and South Essex Hospitals.
We are recruiting for 3 IT Apprentices to join our teams across Southend, Broomfield and Basildon Hospitals.
Main duties of the job
As an apprentice for the Mid & South Essex (MSE) Hospital Group you will be exposed to an exciting digital environment working with market leading technologies. This environment will allow you to develop your skillset and provide ample opportunity to learn from experience.
As a MSE Apprentice, you will fully commit to the 20% off-the-job training requirements of the post alongside your normal day-to-day job. The post holder will complete a course of study and/or all learning and development requirements of the role. As a MSE Apprentice, you will use the support on offer to maximise the benefits to your professional development. You will have the opportunity to participate in a supportive environment to develop the behaviours, knowledge and professional skills required of the role and the team. You will commit to your professional development plan, set out at the beginning of your Apprenticeship. MSE Apprentices are expected to take ownership of the tasks & projects set out by their line manager. Apprentices understand the importance of managing both professional and learning responsibilities.
Apprentices will be supported throughout the fixed term period with an inclusive training plan and associated accreditation to ensure upon completion the individual is equipped with sufficient knowledge, experience and qualifications to apply for a junior Desktop Support position subject to availability.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
- Advise management on user issues to ensure that appropriate solutions are in place to protect the Trust systems and data against misuse.
- To promote the role of the Information Technology Department within the Trust when dealing with other Trust Directorates and outside organisations.
- To provide customer support and advice on behalf of other members of the IT department.
- The individual must have a good understanding of customer service skills/experience when dealing with end users both in person and by means of electronic communication such as email or via the service management system.
- Provide meaningful updates to customers at key milestones of requests.
- Create partnerships and relationships with internal stakeholders to support the implementation of government initiatives and Trust projects.
Job description
Job responsibilities
- Advise management on user issues to ensure that appropriate solutions are in place to protect the Trust systems and data against misuse.
- To promote the role of the Information Technology Department within the Trust when dealing with other Trust Directorates and outside organisations.
- To provide customer support and advice on behalf of other members of the IT department.
- The individual must have a good understanding of customer service skills/experience when dealing with end users both in person and by means of electronic communication such as email or via the service management system.
- Provide meaningful updates to customers at key milestones of requests.
- Create partnerships and relationships with internal stakeholders to support the implementation of government initiatives and Trust projects.
Person Specification
5 GCSEs (Ideally A*-C) including Maths, English & Information Technology (or equivalent)
Essential
- Achieved Grade
- Basic IT Knowledge
Customer Service
Essential
- Working in a customer environment
Desirable
- Previous customer service experieince
Person Specification
5 GCSEs (Ideally A*-C) including Maths, English & Information Technology (or equivalent)
Essential
- Achieved Grade
- Basic IT Knowledge
Customer Service
Essential
- Working in a customer environment
Desirable
- Previous customer service experieince
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
