Job summary
Closing Date: 16/04/2026
Shortlisting to take place in the week following closing date: commencing 19/04/2026
Interview expected to take place in the week following shortlisting: commencing 26/04/2026
Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role.
An exciting opportunity has arisen for a role within the Anticoagulant Clinic at St Luke's Hospital. The Anticoagulant Clinic has approximately 10,000 attendances each year and provides an excellent patient centred service to its patients.
We are looking for a dynamic, reliable and empathetic individual to join the team to ensure that we can continue to offer our patients the service they expect and deserve.
Main duties of the job
The work will include a great deal of patient contact over the phone as well as in person in clinic, rearranging patients appointments and escalating clinical queries to the team in clinic as required, ensuring that all DNAs are reviewed in a timely manner to ensure ongoing patient safety, ensuring effective stock control, ensuring that the annual reviews for all the patients are processed efficiently, training other members of staff to carry out point of care testing and other tasks to ensure smooth running of the clinic.
You must be an excellent communicator with outstanding interpersonal and relationship building skills. You will need to be forward thinking and enthusiastic, with a commitment to continuing professional development. BTHFT is a teaching hospital and Pharmacy demonstrate a significant commitment to training; the successful candidate can expect a supportive training programme.
The ideal candidate will need to be dedicated and hardworking and have a willingness to be flexible when necessary. There is a strong management focus on staff wellbeing and support within the team, the outcome being that the team is highly-functioning, fun, friendly and supportive of all colleagues.
The successful candidate will hold the NVQ 2 in Pharmacy Services, or in process of undertaking training to obtain NVQ level 2 in Pharmacy Services. The candidate will be paid on Annex 21 whilst training, which is 75% of the top of band 3.
About us
The Anticoagulation Service is a well-established, patient-focused team delivering high-quality care. The team works within a supportive and collaborative environment, promoting open communication, shared responsibility, and multidisciplinary working. Staff are encouraged to contribute to service development, quality improvement, and the ongoing enhancement of patient pathways. A strong emphasis is placed on maintaining patient safety, clinical accuracy, and consistency in practice.
The work ethic within the team reflects the core NHS values, with a focus on professionalism, accountability, and compassionate care. Staff are expected to demonstrate attention to detail with a commitment to continuous learning and development. The service actively supports staff in expanding their skills and knowledge to meet the evolving needs of the department.
Working hours for this post can be discussed at interview. The management team are willing to be flexible in order to suit both the needs of the department and successful candidate.
We can offer staff gymnasiums on both hospital sites and advice on childcare.
Job description
Job responsibilities
- To provide the Pharmacy Anticoagulation Clinic with comprehensive high quality administration support in order to facilitate safe, effective anticoagulation services and optimise patient care.
- To assist with the prioritisation and organisation of the clinics administration workload under the guidance of the Specialist Pharmacy Technician - Anticoagulation Clinic, Lead Pharmacist Anticoagulant Clinic or Assistant Director of Pharmacy - Clinical Services.
- To provide administration support to ensure that staff can respond to changes in demand, keeping the waiting times within acceptable time limits.
- To be able to collate information for Specialist Pharmacy Technician - Anticoagulation Clinic , the Lead Pharmacist Anticoagulant Clinic or Assistant Director of Pharmacy - Clinical Services as required.
- Dealing with and prioritising incoming and outgoing mail and ensuring it is filed in an efficient and appropriate manner.
- Liaising with ambulance control to arrange the appropriate transport for the patients attending clinic and ensuring that hospital transport is utilised efficiently by cancelling transport for changed and cancelled appointments and following up on patients not available when transport is arranged for them.
- To carry out the POCT role within clinic and to lead on the training of other pharmacy staff to cover the POCT role.
- Providing effective support and communication between the pathology laboratory and the clinic to ensure timely INR results.Please see job description and person specification for full details.
Job description
Job responsibilities
- To provide the Pharmacy Anticoagulation Clinic with comprehensive high quality administration support in order to facilitate safe, effective anticoagulation services and optimise patient care.
- To assist with the prioritisation and organisation of the clinics administration workload under the guidance of the Specialist Pharmacy Technician - Anticoagulation Clinic, Lead Pharmacist Anticoagulant Clinic or Assistant Director of Pharmacy - Clinical Services.
- To provide administration support to ensure that staff can respond to changes in demand, keeping the waiting times within acceptable time limits.
- To be able to collate information for Specialist Pharmacy Technician - Anticoagulation Clinic , the Lead Pharmacist Anticoagulant Clinic or Assistant Director of Pharmacy - Clinical Services as required.
- Dealing with and prioritising incoming and outgoing mail and ensuring it is filed in an efficient and appropriate manner.
- Liaising with ambulance control to arrange the appropriate transport for the patients attending clinic and ensuring that hospital transport is utilised efficiently by cancelling transport for changed and cancelled appointments and following up on patients not available when transport is arranged for them.
- To carry out the POCT role within clinic and to lead on the training of other pharmacy staff to cover the POCT role.
- Providing effective support and communication between the pathology laboratory and the clinic to ensure timely INR results.Please see job description and person specification for full details.
Person Specification
Experience
Desirable
- Experience of hospital pharmacy
- Experience of working in an anticoagulation clinic
Skills
Essential
- Ability to apply person-centred care in all scenarios
- Ability to communicate effectively at all levels and demonstrates good interpersonal skills
- Good problem solving skills
- Ability to prioritise workload and meet deadlines
- Ability to follow written and verbal instructions
- Ability to work effectively under pressure and with minimum supervision
- Good team working skills
- Demonstrable attention to detail
- Computer literate
- Demonstrates empathy
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
- Knowledge of Medicines Management
- Knowledge and understanding of Pharmaceutical technical procedures specific to the area of work
Desirable
- Previous use of DAWN anticoagulation software
Qualifications
Essential
- Knowledge and understanding of Pharmaceutical technical procedures specific to the area of work
- NVQ level 2 in Pharmacy Services or equivalent Grandparent Clauses *or in the process of working towards this qualification
Person Specification
Experience
Desirable
- Experience of hospital pharmacy
- Experience of working in an anticoagulation clinic
Skills
Essential
- Ability to apply person-centred care in all scenarios
- Ability to communicate effectively at all levels and demonstrates good interpersonal skills
- Good problem solving skills
- Ability to prioritise workload and meet deadlines
- Ability to follow written and verbal instructions
- Ability to work effectively under pressure and with minimum supervision
- Good team working skills
- Demonstrable attention to detail
- Computer literate
- Demonstrates empathy
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
- Knowledge of Medicines Management
- Knowledge and understanding of Pharmaceutical technical procedures specific to the area of work
Desirable
- Previous use of DAWN anticoagulation software
Qualifications
Essential
- Knowledge and understanding of Pharmaceutical technical procedures specific to the area of work
- NVQ level 2 in Pharmacy Services or equivalent Grandparent Clauses *or in the process of working towards this qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
