Job summary
Applications are invited for the post of Deputy Director of Operations.
The post holder will support the Deputy Chief Operating Officer in ensuring strategic delivery and leadership across a range of Clinical Service Units (CSUs) within the Trust; playing a key role in supporting and coaching CSUs to deliver high quality clinical services and Trust objectives.
The Deputy Director of Operations will establish and foster an effective working relationship with all members of the Corporate Operations Team, to lead improvements in operational performance, service delivery and the achievement of organisational priorities.
The post holder will have a designated corporate portfolio role which will include achievement of the 4 hour A&E constitutional standard, as well as wider performance issues, patient safety, quality and service improvement.
In conjunction with the Deputy Chief Operating Officer the Deputy Director of Operations will ensure that systems and processes are in place to comply with relevant legislation and governance requirements, linking with external bodies such as commissioners about service developments, performance and clinical care pathways.
The post holder will deputise for the Deputy Chief Operating Officer and Chief Operating Officer as required.
Main duties of the job
The Deputy Director of Operations will
- participate as member of the Corporate Operations Team supporting the development of the Trust's strategic direction, contributing to the overall leadership, direction and management of the Trust.
- manage the delivery of efficient, high quality patient services through Clinical Service Unit structure.
- be accountable for the achievement of key clinical & operational performance activity standards for Urgent and Emergency care & patient flow.
- be accountable for the delivery of patient flow through the organisation, including line management of the Command Centre & associated services.
- provide leadership & to CSUs in the delivery of the 4hour A&E national constitutional standard & associated performance metrics, regularly providing assurance reports to the relevant academies, committees and boards.
- act as lead for the 4 hour A&E national constitutional standard and be responsible for a cross CSU portfolio of work to ensure compliance against agreed trajectories and continuous improvement in our national rankings.
- be the lead senior operational manager for winter planning for the organisation including developing and writing the Trust winter operational plan.
- in conjunction with the Deputy COO, review operational delivery and ensure the implementation of appropriate plans and remedial actions where performance is below the agreed standard.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
For further details regarding the role and responsibilities, please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For further details regarding the role and responsibilities, please see the attached Job Description and Person Specification.
Person Specification
Experience
Essential
- Significant recent experience working in an acute provider organisation at senior level (Deputy Director or General Manager level or equivalent).
- Proven track record of successful operational delivery and improvement of urgent and emergency care performance targets
- Extensive experience in representing an organisation at Place, Region and at National level
- Experience of delivering transformational change or leading a large improvement programme
- Experience in winter planning and operational delivery of winter schemes
- Experience in the oversight and quality assurance of emergency care data sets, national returns and urgent and emergency care performance metrics
Skills
Essential
- Able to exercise strategic vision in the future planning of services
- Analyse complex data and information, including preparing responses to complex reports, often within tight timescales.
- Initiate, develop, coordinate and implement business planning processes on behalf of the Care group.
- Solve complex problems, and be solution focused demonstrating a high level of persuasive and influencing skills.
- Imaginative and innovative in developing new ways of working to meeting patient care and service needs
- Experienced in the delivery of transformational and the leadership of complex change programmes.
- Cope with competing priorities and a heavy, demanding and competing workload
Knowledge
Essential
- Sound knowledge and understanding of financial management, budgetary management and workforce information
Qualifications
Essential
- Degree level or equivalent
- Evidence of ongoing professional development
Desirable
- Management or financial qualification, MBA or equivalent
Person Specification
Experience
Essential
- Significant recent experience working in an acute provider organisation at senior level (Deputy Director or General Manager level or equivalent).
- Proven track record of successful operational delivery and improvement of urgent and emergency care performance targets
- Extensive experience in representing an organisation at Place, Region and at National level
- Experience of delivering transformational change or leading a large improvement programme
- Experience in winter planning and operational delivery of winter schemes
- Experience in the oversight and quality assurance of emergency care data sets, national returns and urgent and emergency care performance metrics
Skills
Essential
- Able to exercise strategic vision in the future planning of services
- Analyse complex data and information, including preparing responses to complex reports, often within tight timescales.
- Initiate, develop, coordinate and implement business planning processes on behalf of the Care group.
- Solve complex problems, and be solution focused demonstrating a high level of persuasive and influencing skills.
- Imaginative and innovative in developing new ways of working to meeting patient care and service needs
- Experienced in the delivery of transformational and the leadership of complex change programmes.
- Cope with competing priorities and a heavy, demanding and competing workload
Knowledge
Essential
- Sound knowledge and understanding of financial management, budgetary management and workforce information
Qualifications
Essential
- Degree level or equivalent
- Evidence of ongoing professional development
Desirable
- Management or financial qualification, MBA or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
