Job summary
Closing Date: 08.09.25
Shortlisting to take place after closing date: commencing 09.09.25
Interview expected to take place in the week following shortlisting: commencing 15.09.25
The Cardio-Respiratory department proudly supports over 50,000 patient interactions each year, delivering essential services to a diverse community. Behind the scenes, our dedicated administration team ensures the smooth and effective operation of the department. From managing waiting lists and booking appointments to handling queries from patients and healthcare professionals, their work is crucial to our success.
We're looking for talented, knowledgeable, and compassionate individuals to join our team and help us continue providing outstanding care to the people of Bradford. If you're passionate about healthcare, thrive in a dynamic environment, and want to make a real difference--this is your opportunity.
Main duties of the job
We're seeking a proactive and detail-oriented individual to join our administration team, supporting the Cardio-Respiratory department in delivering high-quality patient care.
In this role, you will:
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Provide comprehensive administrative and clerical support across the service
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Handle complex queries and tasks, ensuring timely and accurate action
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Manage patient referrals, outpatient appointments, clinic changes, and urgent return bookings
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Ensure all actions comply with the Patient Access Policy
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Accurately collect and input data into the relevant IT systems
This is a fantastic opportunity to be part of a fast-paced, patient-focused environment where your skills will directly impact the quality of care we provide.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
The post holder will provide vital administrative support to the Cardio-Respiratory department, working closely with the Head of Department and Office Manager to ensure accurate data entry, efficient appointment scheduling, and compliance with the Trusts Access Policy. They will manage patient referrals, diagnostic bookings, clinic changes, and waiting lists, with a strong focus on slot utilisation and service performance. Acting as a key contact across both St Lukes Hospital and Bradford Royal Infirmary, they will liaise with medical staff, resolve complex queries, and contribute to the smooth running of the service.
This role demands excellent communication, organisational, and problem-solving skills, as the post holder will handle sensitive information, support junior staff, and take ownership of issues affecting service delivery. Responsibilities also include managing IT systems like Solus, coordinating specialist clinics, overseeing nebuliser service administration, and ensuring compliance with policies on infection control, safeguarding, equality, and sustainability. The post holder will play a proactive role in improving patient experience and service quality while maintaining professionalism and confidentiality at all times.
Job description
Job responsibilities
The post holder will provide vital administrative support to the Cardio-Respiratory department, working closely with the Head of Department and Office Manager to ensure accurate data entry, efficient appointment scheduling, and compliance with the Trusts Access Policy. They will manage patient referrals, diagnostic bookings, clinic changes, and waiting lists, with a strong focus on slot utilisation and service performance. Acting as a key contact across both St Lukes Hospital and Bradford Royal Infirmary, they will liaise with medical staff, resolve complex queries, and contribute to the smooth running of the service.
This role demands excellent communication, organisational, and problem-solving skills, as the post holder will handle sensitive information, support junior staff, and take ownership of issues affecting service delivery. Responsibilities also include managing IT systems like Solus, coordinating specialist clinics, overseeing nebuliser service administration, and ensuring compliance with policies on infection control, safeguarding, equality, and sustainability. The post holder will play a proactive role in improving patient experience and service quality while maintaining professionalism and confidentiality at all times.
Person Specification
Experience
Essential
- Previous clerical experience working in an appointment booking service and for providing an excellent level of customer service.
- Extensive experience/knowledge of computers, data input and word processing.
- Experience of working face to face and/or telephone contact with the general public including the handling of complaints and complex calls.
- Previous NHS experience.
- Experience of working with the 18 week RTT policy and other national standards and ensuring that service quality is maintained.
- Experience of handling and validating complex processing issues where detailed data and process understanding is required in order to take corrective action.
- Experience of providing guidance to other team members on the processes and policies being executed by the team.
Desirable
- Experience of offering suggestions for improving own or team working practices.
Skills
Essential
- Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively.
- Keyboard skills and computer skills including Microsoft Office packages
- Problem solving skills, having the ability to take ownership and accountability for tasks and challenges
- Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively.
- Be able to work effectively as part of a team
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
Qualifications
Essential
- Evidence of on-going personal development.
- GCSE in Maths and English A to C or equivalent.
- Educated to NVQ level 3*/ A Level*
Desirable
- Certificate in Management or other supervisory /management qualification*
Person Specification
Experience
Essential
- Previous clerical experience working in an appointment booking service and for providing an excellent level of customer service.
- Extensive experience/knowledge of computers, data input and word processing.
- Experience of working face to face and/or telephone contact with the general public including the handling of complaints and complex calls.
- Previous NHS experience.
- Experience of working with the 18 week RTT policy and other national standards and ensuring that service quality is maintained.
- Experience of handling and validating complex processing issues where detailed data and process understanding is required in order to take corrective action.
- Experience of providing guidance to other team members on the processes and policies being executed by the team.
Desirable
- Experience of offering suggestions for improving own or team working practices.
Skills
Essential
- Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively.
- Keyboard skills and computer skills including Microsoft Office packages
- Problem solving skills, having the ability to take ownership and accountability for tasks and challenges
- Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively.
- Be able to work effectively as part of a team
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
Qualifications
Essential
- Evidence of on-going personal development.
- GCSE in Maths and English A to C or equivalent.
- Educated to NVQ level 3*/ A Level*
Desirable
- Certificate in Management or other supervisory /management qualification*
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
