Job summary
Closing Date: 5th August 2025
Shortlisting to take place after closing date: commencing 6th August 2025
Interview expected to take place in the week following shortlisting: commencing 15th August 2025
The job holder will be responsible for the effective provision of a comprehensive secretarial and administrative service to a clinical specialty team. Responsible for the provision of a range of secretarial and administrative duties related to patient pathway management, including processing of referrals, audio transcription and word processing of clinical letters, production of reports, inpatient bookings and other correspondence as required by the medical team and telephone cover as and when required. The post holder will also be responsible for providing cross cover to colleagues which at times will include processing of referrals, monitoring 18 wk RTT, monitoring and actioning of waiting lists, booking appointments both outpatients and inpatients and cashing up clinics, rescheduling clinics, monitoring fast track referrals and clinics.
To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multi-disciplinary team members, other health professionals and staff within and outside of BTHFT.
The job holder will have extensive involvement with Clinicians and Service Managers across the Trust to ensure that patients are treated in accordance with the Trust's policy and procedures
Main duties of the job
Providing secretarial/administrative support relating to a specialty team, including referral management diary upkeep, typing, filing, scanning, photocopying, opening and distributing mail as appropriate,ordering stationery supplies and inpatient booking.
Receive and manage telephone and personal enquiries, which may be of a sensitive nature, in a constructive and sympathetic manner, referring to the appropriate person where necessary and rerouting these calls when required.
Responsible for the management of patients within the Specialty in accordance with the Trust's Access Policy and other National/Local targets ie. Cancer, RTT, non-applicable, planning of in-patient waiting lists.
Cover secretarial colleagues during periods of sickness, annual leave or training which may include full secretarial cover and management of own workload when necessary for substantial periods of time throughout the year. Prioritising workload, working on own initiative as far as possible and ensuring work is carried out in specific timescales, meeting both Trust and Government deadlines.
Assist in the compilation and distribution of theatre operating lists, through consultation with Consultant Surgeons/waiting list co-ordinators and pre-assessment department.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
The job holder will be responsible for the effective provision of a comprehensive secretarial and administrative service to a clinical specialty team. Responsible for the provision of a range of secretarial and administrative duties related to patient pathway management, including processing of referrals, audio transcription and word processing of clinical letters, production of reports, inpatient bookings and other correspondence as required by the medical team and telephone cover as and when required.
The post holder will also be responsible for providing cross cover to colleagues which at times will include processing of referrals, monitoring 18 wk RTT, monitoring and actioning of waiting lists, booking appointments both outpatients and inpatients and cashing up clinics, rescheduling clinics, monitoring fast track referrals and clinics.
To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multi-disciplinary team members, other health professionals and staff within and outside of BTHFT.
The job holder will have extensive involvement with Clinicians and Service Managers across the Trust to ensure that patients are treated in accordance with the Trusts policy and procedures
Job description
Job responsibilities
The job holder will be responsible for the effective provision of a comprehensive secretarial and administrative service to a clinical specialty team. Responsible for the provision of a range of secretarial and administrative duties related to patient pathway management, including processing of referrals, audio transcription and word processing of clinical letters, production of reports, inpatient bookings and other correspondence as required by the medical team and telephone cover as and when required.
The post holder will also be responsible for providing cross cover to colleagues which at times will include processing of referrals, monitoring 18 wk RTT, monitoring and actioning of waiting lists, booking appointments both outpatients and inpatients and cashing up clinics, rescheduling clinics, monitoring fast track referrals and clinics.
To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multi-disciplinary team members, other health professionals and staff within and outside of BTHFT.
The job holder will have extensive involvement with Clinicians and Service Managers across the Trust to ensure that patients are treated in accordance with the Trusts policy and procedures
Person Specification
Experience
Essential
- Experience to prioritise and manage a diverse workload
- Experience of working face to face and/or telephone contact with the general public including the handling of complaints and complex calls.
- Experience secretarial / administration
Desirable
- Previous Experience Medical Secretarial
Skills
Essential
- Literacy and Numeracy
- Ability to communicate in English both verbally and in writing at a high level
- Experience of handling calls from professionals and the public
Desirable
- Use of electronic systems, diaries, patient records, training
Knowledge
Essential
- Microsoft Office packages, including Excel and Power-point, internet, e-mail etc.
Desirable
- Knowledge of Patient Administration Systems (or equivalent system)
- Medical Terminology
Qualifications
Essential
- Educated to GCSE standard at grade C or above (or equivalent)
- GSCE IT at grade C or above, or ECDL
Person Specification
Experience
Essential
- Experience to prioritise and manage a diverse workload
- Experience of working face to face and/or telephone contact with the general public including the handling of complaints and complex calls.
- Experience secretarial / administration
Desirable
- Previous Experience Medical Secretarial
Skills
Essential
- Literacy and Numeracy
- Ability to communicate in English both verbally and in writing at a high level
- Experience of handling calls from professionals and the public
Desirable
- Use of electronic systems, diaries, patient records, training
Knowledge
Essential
- Microsoft Office packages, including Excel and Power-point, internet, e-mail etc.
Desirable
- Knowledge of Patient Administration Systems (or equivalent system)
- Medical Terminology
Qualifications
Essential
- Educated to GCSE standard at grade C or above (or equivalent)
- GSCE IT at grade C or above, or ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
