Job summary
Closing Date: 22.06.25
Shortlisting to take place after closing date: commencing23.06.25
Interview expected to take place in the week following shortlisting: commencing 30.06.25
We are seeking a committed team player to join our GI Cancer Multidisciplinary Team. This is a full-time post. You will be an enthusiastic, conscientious team player, with the ability to work under pressure. We are looking for someone with excellent written and communication skills and a proven ability to manage time and organisational skills. We encourage free thinking and will happily work with ideas from any member of the team. A caring and sensitive attitude is essential as you will be in frequent contact with patients and their families.
Main duties of the job
The role of the Pathway Navigator is integral to the smooth, coordinated and efficient running of the GI Cancer pathway. Ensuring that patients and their carers are supported and signposted through the complex pathway.
The post holder will improve patient experience by providing an accessible, friendly nonclinical contact for patients and their families. You will provide support and information throughout the entire journey, thus reducing anxiety and providing reassurance. You will provide information on interventions/tests, ensuring the patient arrives fully prepared.
It is essential that the post holder can exhibit a clear understanding of confidentiality. You will have significant NHS clerical and administrative experience. With the ability to manage the IT systems used within the service (PPM, Cerner). You will also be able to demonstrate an understanding of cancer targets and patient pathways.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
Please refer to Job Description and Person Specification for a detailed breakdown of the role and requirements.
Job description
Job responsibilities
Please refer to Job Description and Person Specification for a detailed breakdown of the role and requirements.
Person Specification
Experience
Essential
- Experience of working in a customer/patient focussed environment
- Experience of working in a hospital/NHS environment
- Experience of coaching/teaching patients and carers
Desirable
- Use of Trust IT systems including PPM
- Previous experience working within a cancer service
- Experience co-ordinating a patient workload
- Basic counselling
Skills
Essential
- Professional attitude to work, diplomatic and calm under pressure
- Ability to work flexibly and adapt to changes in work circumstances
- Reliable, enthusiastic and self-motivated
- Able to work on own initiative and as part of a team
- Thoroughness and attention to detail
- Effective organisational, prioritising and time management skills
- Ability to solve problems and make decisions under pressure
- Demonstrate a proactive approach to work
- Ability to retrieve information from a wide range of sources and in different formats
- Strong interpersonal skills, concise verbal and written communication skills
- Ability to communicate at all levels and in difficult circumstances
- Tactful and diplomatic with the ability to sensitively ask about information needs.
Knowledge
Essential
- Thorough knowledge of patient administration processes
- Advanced knowledge of medical terminology
- Understanding of Information Governance and Confidentiality
Desirable
- Knowledge of tracking and monitoring patients using information systems
- Knowledge of Trust administrative protocols, policies & procedures
- Knowledge of relevant cancer treatments, interventions and terminology.
Qualifications
Essential
- Good general education with GCSE Maths and English, or equivalent.
- ECDL or equivalent IT experience
Desirable
- NVQ 3 in Health or Social Care or equivalent experience.
Person Specification
Experience
Essential
- Experience of working in a customer/patient focussed environment
- Experience of working in a hospital/NHS environment
- Experience of coaching/teaching patients and carers
Desirable
- Use of Trust IT systems including PPM
- Previous experience working within a cancer service
- Experience co-ordinating a patient workload
- Basic counselling
Skills
Essential
- Professional attitude to work, diplomatic and calm under pressure
- Ability to work flexibly and adapt to changes in work circumstances
- Reliable, enthusiastic and self-motivated
- Able to work on own initiative and as part of a team
- Thoroughness and attention to detail
- Effective organisational, prioritising and time management skills
- Ability to solve problems and make decisions under pressure
- Demonstrate a proactive approach to work
- Ability to retrieve information from a wide range of sources and in different formats
- Strong interpersonal skills, concise verbal and written communication skills
- Ability to communicate at all levels and in difficult circumstances
- Tactful and diplomatic with the ability to sensitively ask about information needs.
Knowledge
Essential
- Thorough knowledge of patient administration processes
- Advanced knowledge of medical terminology
- Understanding of Information Governance and Confidentiality
Desirable
- Knowledge of tracking and monitoring patients using information systems
- Knowledge of Trust administrative protocols, policies & procedures
- Knowledge of relevant cancer treatments, interventions and terminology.
Qualifications
Essential
- Good general education with GCSE Maths and English, or equivalent.
- ECDL or equivalent IT experience
Desirable
- NVQ 3 in Health or Social Care or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
