Job summary
Closing Date: 01.09.24(this may change dependent on response)
Shortlisting to take place in the week following closing date: commencing 02.09.24
Interview expected to take place in the week following shortlisting: commencing 09.09.24
We are looking for a skilled and experienced individual to join our End User Computing Team.
Bradford Teaching Hospitals NHS Foundation Trust is seeking to recruit an IT Infrastructure Technician to the End User Computing (EUC) Team. The EUC Team is responsible for the Windows desktop and laptop platform, the Trusts email environment along with many other IT systems.
The successful applicants will join a busy IT Infrastructure team, which provide 3rd line IT support to the Trusts 7000+ users. You will be responsible for monitoring and resolving incidents assigned to the 3rd line support queue. You will also be required to undertake with project work, this will involve upgrading and deploying IT systems.
Main duties of the job
The post-holder will be responsible for the provision of 3rd tier IT support and maintenance for all Trust departments within the IT Infrastructure discipline (Networks, End User Computing or Data Centre) to which they are assigned. This will also involve updating and managing incidents within the IT Service Desk ticketing system. The post holder will also be responsible for investigating reported faults, maintaining communications and liaising with users to effect appropriate repairs and achieving a satisfactory conclusion to faults within designated timescales and quality of service standards. The post holder is also required to analyse IT problems and design, test, document and implement appropriate solutions.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
There has never been a better time to join us in the NHSat Bradford Teaching Hospitals NHS Foundation Trust. We provideacute and planned inpatient and outpatient carefor our local community with a firm commitment tostaff health and wellbeing.
Within the team to which the post holder is assigned, the support of a Trust wide user base of over 7000 users across 2 main sites and other community sites, interconnected by a managed WAN/LAN/WLAN infrastructure interconnecting approximately 6,5000 PCs, Laptops, other wireless devices and 450 servers which in-turn provide access to a mix of approximately 300 NHS and proprietary applications. Also required to deputise for the Team Manager in their absence and manage assigned local IT projects.
Job description
Job responsibilities
There has never been a better time to join us in the NHSat Bradford Teaching Hospitals NHS Foundation Trust. We provideacute and planned inpatient and outpatient carefor our local community with a firm commitment tostaff health and wellbeing.
Within the team to which the post holder is assigned, the support of a Trust wide user base of over 7000 users across 2 main sites and other community sites, interconnected by a managed WAN/LAN/WLAN infrastructure interconnecting approximately 6,5000 PCs, Laptops, other wireless devices and 450 servers which in-turn provide access to a mix of approximately 300 NHS and proprietary applications. Also required to deputise for the Team Manager in their absence and manage assigned local IT projects.
Person Specification
Experience
Essential
- Minimum of 2 years working in an IT Infrastructure environment
Desirable
- Understanding the culture of the NHS
- Experience of working in a IT Servicedesk or Helpdesk environment
- Experience of working in an IT support environment
- Customer Care experience
Skills
Essential
- Ability to understand and interpret user requirements and develop and communicate appropriate responses
- Presentation Skills, Teaching and Training in use of IT
- Good organisational Skills
- Legible Handwriting
- Ability to influence people and decisions.
Knowledge
Essential
- Expert knowledge of current Microsoft PC and Server Operating Systems
- Expert knowledge of application software
- Knowledge of PowerShell and Batch scripting
- Knowledge of application packaging, deployment, and testing.
- Knowledge of PC management software (ZENworks/SCCM/WSUS)
- Knowledge of PC based management and configuration utilities
- Experience of supporting Microsoft Exchange environments
- Knowledge of ITIL services management
- Knowledge of Active Directory server roles and LDAP
- Knowledge of Office 365 & Azure technologies
- Evidence of continuous professional development
Desirable
- Knowledge of email and web filters
- Knowledge of anti-virus and encryption technologies
- Knowledge of MDM technologies
Qualifications
Essential
- Educated to Degree Level or equivalent*
- GCSE Maths and English (Grades A - C) or equivalent
Desirable
- ITIL Foundation Certificate
- NVQ II in Information Technology
Person Specification
Experience
Essential
- Minimum of 2 years working in an IT Infrastructure environment
Desirable
- Understanding the culture of the NHS
- Experience of working in a IT Servicedesk or Helpdesk environment
- Experience of working in an IT support environment
- Customer Care experience
Skills
Essential
- Ability to understand and interpret user requirements and develop and communicate appropriate responses
- Presentation Skills, Teaching and Training in use of IT
- Good organisational Skills
- Legible Handwriting
- Ability to influence people and decisions.
Knowledge
Essential
- Expert knowledge of current Microsoft PC and Server Operating Systems
- Expert knowledge of application software
- Knowledge of PowerShell and Batch scripting
- Knowledge of application packaging, deployment, and testing.
- Knowledge of PC management software (ZENworks/SCCM/WSUS)
- Knowledge of PC based management and configuration utilities
- Experience of supporting Microsoft Exchange environments
- Knowledge of ITIL services management
- Knowledge of Active Directory server roles and LDAP
- Knowledge of Office 365 & Azure technologies
- Evidence of continuous professional development
Desirable
- Knowledge of email and web filters
- Knowledge of anti-virus and encryption technologies
- Knowledge of MDM technologies
Qualifications
Essential
- Educated to Degree Level or equivalent*
- GCSE Maths and English (Grades A - C) or equivalent
Desirable
- ITIL Foundation Certificate
- NVQ II in Information Technology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
