Job summary
An exciting opportunity has arisen for an administrator at the Bradford Macular Centre. The post holder will act as first point of contact for all patients and visitors to the Centre and will assist the administration team in providing a high standard of patient care.
Your communication skills must be first class alongside a professional and friendly manner. You must possess a high level of attention to detail and accuracy and an understanding of patient confidentiality and sensitivity is a must.
Main duties of the job
The post holder will assist in the day-to-day running of the Macular Department. The responsibilities will be varied but will include reception duties, completion of appointment outcomes, adding patients to appropriate follow-up waiting lists, preparing clinic information, validation of waiting lists, booking outpatient appointments, dealing with patient queries and other administration duties.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for more information about the role.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for more information about the role.
Person Specification
Experience
Essential
- Experience of office environment and computers
- Ability to communicate orally and in writing
- Ability to work co-operatively in a team and on his/her own initiative
- Ability to undertake a range of clerical duties including data input and retrieval
Desirable
- Experience of working of working in an NHS Environment
Skills
Essential
- Good IT skills working Knowledge of Microsoft Office
- Excellent organisational skills
- Excellent verbal/written communication skills
- Must be a Team player
- Able to work on own initiative and make decisions
- Ability to meet deadlines
- Ability to remain calm under pressure
- Excellent customer service skills
Knowledge
Essential
- Knowledge of Quality Management Systems
- Databases /spreadsheets
- Must be able to demonstrate on-going personal development
- Must be willing to undertake any internal/external training as needed
Qualifications
Essential
- Must have a good basic education to minimum GCSE standard or equivalent
Person Specification
Experience
Essential
- Experience of office environment and computers
- Ability to communicate orally and in writing
- Ability to work co-operatively in a team and on his/her own initiative
- Ability to undertake a range of clerical duties including data input and retrieval
Desirable
- Experience of working of working in an NHS Environment
Skills
Essential
- Good IT skills working Knowledge of Microsoft Office
- Excellent organisational skills
- Excellent verbal/written communication skills
- Must be a Team player
- Able to work on own initiative and make decisions
- Ability to meet deadlines
- Ability to remain calm under pressure
- Excellent customer service skills
Knowledge
Essential
- Knowledge of Quality Management Systems
- Databases /spreadsheets
- Must be able to demonstrate on-going personal development
- Must be willing to undertake any internal/external training as needed
Qualifications
Essential
- Must have a good basic education to minimum GCSE standard or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
