Patient Experience Officer (Bereavement)

Job description

Job responsibilities

To support the Patient Experience Team and work with the Medical Examiners Office in the delivery of a proactive and effective, customer focused Bereavement service. To be the first point of contact for patients, service users, their families and members of the public in the delivery of Bereavement services at the Trust. The post holder will also be required to take a supportive role on some Trust wide initiatives

Person Specification

Experience

Essential

• Experience of managing a team to deliver an exceptional customer service
• Recent experience of managing bereavement procedures within the NHS or other similar public body
• Experience of planning and organising work allocation/delegation to team members to deliver a high quality performance within policy and service timescales
• Experience of supporting senior management in management of budget expenditure including delivery of annual cost improvement savings.
• Experience of analysing performance data and for identifying ways in which the service can be improved at a service, team and individual level

Desirable

• Demonstrate previous involvement in staff recruitment and selection; training and development; managing performance and attendance management.
• Involvement in the delivery and implementation of service improvements using a range of service improvement and project management techniques.
• Experience of working in the NHS environment

Qualifications

Essential

• Educated to degree level and/or able to demonstrate equivalent qualification, skills and experience
• Evidence of on-going personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Bradford Royal Infirmary

Duckworth Lane

Bradford

BD9 6RJ

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)