Job summary
Bradford Teaching Hospitals NHS Foundation Trust is seeking to recruit an experienced and motivated Volunteer Coordinator to join our relaunched Voluntary Services team.
This is an exciting opportunity to be part of the growth and development of volunteering across the whole of Bradford Teaching Hospitals.
Our volunteers make a real difference to the experience of people who access our services, their carers and families, complimenting the work of our paid staff. We are committed to ensuring all our volunteers feel valued as part of the wider organisation and we are looking for individuals who have a positive and friendly nature.
Main duties of the job
Voluntary Services at Bradford Teaching Hospitals NHS Foundation Trust has undergone a redesign over the last 12 months and as we are expected to see volunteer numbers rise signifcantly, the Volunteer Coordinator will support the day-to-day management of volunteers across all sites, whilst supporting the development of new volunteer roles across the Trust.
As a visible member of the Voluntary Services team, the post holder will be responsible for the recruitment of volunteers, whilst coordinating and facilitating the mandatory volunteer induction training, ensuring the effective and safe management and support of volunteers across the trust.
The post holder will ensure staff from a broad range of services feel supported in supervising their own volunteers, ensuring they are aware of all volunteer processes.
You will need to be comfortable working confidently on your own initiative and an effective team player. You will have a positive approach to volunteers and have an empathetic and friendly nature.
If you enjoy working with volunteers and havea passion for enhancing the experience our patients receive, then this might be the role for you.
Please note this role is 30 hours per week and based at Bradford Royal Infirmary, however travel to other sites will be required.
Interviews are planned to take place on Monday 26th February.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
BTHFT is expected to see numbers of volunteers rise significantly, after the relaunch of Voluntary Services at the Trust. The post holder will support the Head of Volunteering in developing meaningful and impactful volunteer roles across the trust, ensuring staff feel supported in the volunteer processes. The post holder will be responsible for ensuring all volunteers are managed on a day to day basis, making judgements which require analysis on a variety of volunteer and administrative problems. The post holder will support volunteers on their volunteering journey, meeting with them across the various wards and departments, ensuring they feel valued in their role.
The post holder will be responsible for the recruitment of volunteers, whilst coordinating and facilitating the mandatory volunteer induction training ensuring the effective and safe management and support of volunteers across the trust.
The post holder will
- Support the development of new meaningful and impactful volunteer roles across the Trust.
- Recruit and deploy volunteers to roles across the Trust, ensuring volunteers are appropriately trained and supported for the role they are undertaking in line with Trust volunteer procedures.
- To coordinate and facilitate the mandatory volunteer induction and training.
- Support staff across the trust to manage volunteers, ensuring volunteers receive regular 1:1 supervision.
- To engage with existing and new volunteers to ensure they feel valued in their role and have an excellent volunteering experience.
- To support the rewards and recognition of volunteers
Main duties
- To support the Head of Volunteering in the recruitment and mandatory induction of volunteers.
- To plan and facilitate an accessible mandatory volunteer induction training, whilst supporting volunteers to complete training online.
- To ensure volunteers receive a local service induction.
- To use the Volunteer Management Database Assemble, as required for the management of the volunteer journey.
- To work with staff to identify opportunities where volunteers could enhance the delivery of Trust services, meeting the needs of our patients, carers and their families.
- Ensure volunteer roles are safe and well managed, including risk assessments.
- To ensure volunteers receive regular 1:1 support, ensuring their identified development needs are met in line with their personal development plan and volunteer pathways. Including supporting volunteers to access the Volunteer to Career pathway.
- To support volunteers health and wellbeing within policy.
- To ensure any required monitoring of volunteer activity is completed.
- To be the point of contact for volunteers to raise any concerns or issues.
- To escalate to the Head of Volunteering any concerns, risks, issues and change in volunteer role or support required.
- To be responsible for the volunteer exit process.
- To promote a positive volunteering culture with staff, raising the profile of volunteering within the Trust.
- To develop and coordinate volunteering opportunities across a range of Trust services.
- Attend the Volunteer Service teams meetings and networks.
- Support the collection of data and evidence to identify and celebrate the impact of volunteering within Trust Services.
- To manage sensitive and confidential information providing and receiving complex and sensitive information.
- To approve volunteer expenses.
- To ensure where resources are required for a volunteer activity that these are in place.
- To coordinate the recruitment of new volunteer roles.
- To ensure all recruitment is communicated internally and externally, with local community organisations.
- To support the networking of volunteers, and work with the Head of Volunteering to plan various events.
- To liaise with the Head of Volunteering in promoting Voluntary Services and the benefits of volunteering internally and externally.
- To provide support to the Charities within the Foundation Trust, ensuring that all their volunteers have met the required criteria, in line with Foundation Trust Policy
- To carry out such other tasks as are required to meet the aims and objectives of the organisations Volunteering Strategy and Trust services, which are commensurate with the grade of the post
- Other duties as specified by the Head of Volunteering. This is not an exhaustive list of duties, it is also subject to change in light of service developments and in consultation with the post holder and his/her manage
Job description
Job responsibilities
BTHFT is expected to see numbers of volunteers rise significantly, after the relaunch of Voluntary Services at the Trust. The post holder will support the Head of Volunteering in developing meaningful and impactful volunteer roles across the trust, ensuring staff feel supported in the volunteer processes. The post holder will be responsible for ensuring all volunteers are managed on a day to day basis, making judgements which require analysis on a variety of volunteer and administrative problems. The post holder will support volunteers on their volunteering journey, meeting with them across the various wards and departments, ensuring they feel valued in their role.
The post holder will be responsible for the recruitment of volunteers, whilst coordinating and facilitating the mandatory volunteer induction training ensuring the effective and safe management and support of volunteers across the trust.
The post holder will
- Support the development of new meaningful and impactful volunteer roles across the Trust.
- Recruit and deploy volunteers to roles across the Trust, ensuring volunteers are appropriately trained and supported for the role they are undertaking in line with Trust volunteer procedures.
- To coordinate and facilitate the mandatory volunteer induction and training.
- Support staff across the trust to manage volunteers, ensuring volunteers receive regular 1:1 supervision.
- To engage with existing and new volunteers to ensure they feel valued in their role and have an excellent volunteering experience.
- To support the rewards and recognition of volunteers
Main duties
- To support the Head of Volunteering in the recruitment and mandatory induction of volunteers.
- To plan and facilitate an accessible mandatory volunteer induction training, whilst supporting volunteers to complete training online.
- To ensure volunteers receive a local service induction.
- To use the Volunteer Management Database Assemble, as required for the management of the volunteer journey.
- To work with staff to identify opportunities where volunteers could enhance the delivery of Trust services, meeting the needs of our patients, carers and their families.
- Ensure volunteer roles are safe and well managed, including risk assessments.
- To ensure volunteers receive regular 1:1 support, ensuring their identified development needs are met in line with their personal development plan and volunteer pathways. Including supporting volunteers to access the Volunteer to Career pathway.
- To support volunteers health and wellbeing within policy.
- To ensure any required monitoring of volunteer activity is completed.
- To be the point of contact for volunteers to raise any concerns or issues.
- To escalate to the Head of Volunteering any concerns, risks, issues and change in volunteer role or support required.
- To be responsible for the volunteer exit process.
- To promote a positive volunteering culture with staff, raising the profile of volunteering within the Trust.
- To develop and coordinate volunteering opportunities across a range of Trust services.
- Attend the Volunteer Service teams meetings and networks.
- Support the collection of data and evidence to identify and celebrate the impact of volunteering within Trust Services.
- To manage sensitive and confidential information providing and receiving complex and sensitive information.
- To approve volunteer expenses.
- To ensure where resources are required for a volunteer activity that these are in place.
- To coordinate the recruitment of new volunteer roles.
- To ensure all recruitment is communicated internally and externally, with local community organisations.
- To support the networking of volunteers, and work with the Head of Volunteering to plan various events.
- To liaise with the Head of Volunteering in promoting Voluntary Services and the benefits of volunteering internally and externally.
- To provide support to the Charities within the Foundation Trust, ensuring that all their volunteers have met the required criteria, in line with Foundation Trust Policy
- To carry out such other tasks as are required to meet the aims and objectives of the organisations Volunteering Strategy and Trust services, which are commensurate with the grade of the post
- Other duties as specified by the Head of Volunteering. This is not an exhaustive list of duties, it is also subject to change in light of service developments and in consultation with the post holder and his/her manage
Person Specification
Experience
Essential
- Experience of coordinating/working with Volunteers
- Experience of recruiting and training volunteersApplication/InterviewE
- Experience of facilitating group work
- Experience of supervising/supporting other staff/volunteers/students
- Experience of collecting monitoring and evaluating data
- Working on own initiative, being able to engage with different stakeholders
Desirable
- Experience of working in a multidisciplinary team
Skills
Essential
- Ability to work across a large team/service area and develop positive working relationships
- Ability to support people at varying skill levels to develop their role.
- Excellent inter-personal and communication skills with good listening skills
- High level of personal organisational skills, self-motivation, drive improvement, and flexibility in approach and attitude
- Ability to organise and facilitate training
- Ability to organise own workload and work as part of a team.
- Ability to demonstrate enthusiasm and positivity with the staff team, and amongst the volunteers
Knowledge
Essential
- An understanding of what it means to have a positive volunteering experience.
- Knowledge of working within an NHS/clinical setting
- Knowledge of supervision structures and/or clinical supervision
- Ability to use Microsoft Office packages
- A clear understanding of volunteer legislation
Desirable
- An understanding of using a Volunteer Management Database
Qualifications
Essential
- Degree level qualification OR Professional Qualification (BScHons) such as Nursing, AHP OR Equivalent level of experience in relevant field
- Relevant training or experience. Evidence of ongoing professional development.
Desirable
- Registration with Health Care Professions Council as appropriate to professional qualification.
Other Requirements
Essential
- Ability to travel round the District.
Desirable
- May occasionally be required to work outside of normal office hours
Person Specification
Experience
Essential
- Experience of coordinating/working with Volunteers
- Experience of recruiting and training volunteersApplication/InterviewE
- Experience of facilitating group work
- Experience of supervising/supporting other staff/volunteers/students
- Experience of collecting monitoring and evaluating data
- Working on own initiative, being able to engage with different stakeholders
Desirable
- Experience of working in a multidisciplinary team
Skills
Essential
- Ability to work across a large team/service area and develop positive working relationships
- Ability to support people at varying skill levels to develop their role.
- Excellent inter-personal and communication skills with good listening skills
- High level of personal organisational skills, self-motivation, drive improvement, and flexibility in approach and attitude
- Ability to organise and facilitate training
- Ability to organise own workload and work as part of a team.
- Ability to demonstrate enthusiasm and positivity with the staff team, and amongst the volunteers
Knowledge
Essential
- An understanding of what it means to have a positive volunteering experience.
- Knowledge of working within an NHS/clinical setting
- Knowledge of supervision structures and/or clinical supervision
- Ability to use Microsoft Office packages
- A clear understanding of volunteer legislation
Desirable
- An understanding of using a Volunteer Management Database
Qualifications
Essential
- Degree level qualification OR Professional Qualification (BScHons) such as Nursing, AHP OR Equivalent level of experience in relevant field
- Relevant training or experience. Evidence of ongoing professional development.
Desirable
- Registration with Health Care Professions Council as appropriate to professional qualification.
Other Requirements
Essential
- Ability to travel round the District.
Desirable
- May occasionally be required to work outside of normal office hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
