Job summary
Are you an experienced leader looking to further develop your operational experience? If so, an opportunity has arisen to join the Surgery and Digestive Diseases Clinical Service Unit (CSU).
The postholder will work closely with a triumvirate team including the matron and specialty leads, and will have a day to day responsibility for an operational portfolio with with a focus on delivery of the RTT, cancer, DM01 and emergency care constitutional targets.
The Service Manager will be supported by the CSU General Manager and other members of the triumvirate team.
Main duties of the job
The post holder provides management support to the Clinical Service Unit (CSU). He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.
The post holder will work on the strategic development of the CSU alongside other staff and senior managers within the Surgery and Digestive Diseases Clinical Service Unit (CSU).
This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners.
The post holder will ensure that the CSU functions as an integral part of the Trust and that CSU and Trust-wide objectives are achieved simultaneously.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
Please see attached for the job description document for this post for further details in regards to the main responsibilities of the role.
Job description
Job responsibilities
Please see attached for the job description document for this post for further details in regards to the main responsibilities of the role.
Person Specification
Experience
Essential
- Experience of leading and managing a team to deliver an exceptional service within a complex environment.
- Experience of business planning, capacity planning, budget setting and management of budget expenditure including delivery of annual cost improvement savings.
- Extensive experience of staff recruitment and selection; training and development; managing performance and attendance management.
- Proven track record of delivering sustained service improvement across organisational boundaries using a range of service improvement and project management techniques.
- Experience of establishing methods to review and compare performance, benchmarking against best practice and for establishing work programmes to address performance issues at a service, team and individual level.
- Experience of involving service users in service planning, re-design and in responding to complaints.
- Experience of working in the NHS environment.
Desirable
- Experience of developing business cases or service development plans articulating the rationale for change and the financial, legal, political, services and risk implications.
Qualifications
Essential
- Educated to or working towards degree level or equivalent qualification or experience
- Evidence of continuing professional development
- Willingness to undertake training and development as identified through the PDP process
Desirable
- Masters level qualification in a related field*
- Management qualification or post graduate diploma*
Knowledge
Essential
- Knowledge of Patient Administration System (or equivalent system).
- Knowledge of the working of the NHS and wider healthcare system
- Knowledge and practical understanding of financial and commissioning frameworks
- Knowledge of workforce and capacity planning and developing business cases
- In depth knowledge of waiting list management and effective data utilisation
- Knowledge and application of key policies and procedures to include constitutional targets; patient bookings, patient choice; health and safety for example
- Understanding of the NHS modernisation agenda
- Working knowledge of NHS Constitutional Targets
Skills
Essential
- Negotiation, influencing and diplomacy skills
- Effective leadership skills and a team player with the ability to work flexibly and across multiple sites in a diverse and highly demanding organisation
- The ability to work under pressure and take direction
- Ability to demonstrate a fair, honest and consistent approach
- The ability to self-manage and demonstrate resilience
- Change management skills including service reconfiguration
- Exceptional analytical skills, literacy and numeracy. Ability to analyse information, manipulate data and formulate reports utilising Excel and Business Objects
- Able to communicate technical information in a complex and sensitive environment
- Ability to interpret data and form plans for service development based on findings
- Able to demonstrate an approach to working in partnership with other services through effective communication and consultation skills
- Demonstrate the ability to manage clinical and business risks developing action plans to improve/maintain performance as necessary.
- Presentation skills using a variety of options and software packages
Person Specification
Experience
Essential
- Experience of leading and managing a team to deliver an exceptional service within a complex environment.
- Experience of business planning, capacity planning, budget setting and management of budget expenditure including delivery of annual cost improvement savings.
- Extensive experience of staff recruitment and selection; training and development; managing performance and attendance management.
- Proven track record of delivering sustained service improvement across organisational boundaries using a range of service improvement and project management techniques.
- Experience of establishing methods to review and compare performance, benchmarking against best practice and for establishing work programmes to address performance issues at a service, team and individual level.
- Experience of involving service users in service planning, re-design and in responding to complaints.
- Experience of working in the NHS environment.
Desirable
- Experience of developing business cases or service development plans articulating the rationale for change and the financial, legal, political, services and risk implications.
Qualifications
Essential
- Educated to or working towards degree level or equivalent qualification or experience
- Evidence of continuing professional development
- Willingness to undertake training and development as identified through the PDP process
Desirable
- Masters level qualification in a related field*
- Management qualification or post graduate diploma*
Knowledge
Essential
- Knowledge of Patient Administration System (or equivalent system).
- Knowledge of the working of the NHS and wider healthcare system
- Knowledge and practical understanding of financial and commissioning frameworks
- Knowledge of workforce and capacity planning and developing business cases
- In depth knowledge of waiting list management and effective data utilisation
- Knowledge and application of key policies and procedures to include constitutional targets; patient bookings, patient choice; health and safety for example
- Understanding of the NHS modernisation agenda
- Working knowledge of NHS Constitutional Targets
Skills
Essential
- Negotiation, influencing and diplomacy skills
- Effective leadership skills and a team player with the ability to work flexibly and across multiple sites in a diverse and highly demanding organisation
- The ability to work under pressure and take direction
- Ability to demonstrate a fair, honest and consistent approach
- The ability to self-manage and demonstrate resilience
- Change management skills including service reconfiguration
- Exceptional analytical skills, literacy and numeracy. Ability to analyse information, manipulate data and formulate reports utilising Excel and Business Objects
- Able to communicate technical information in a complex and sensitive environment
- Ability to interpret data and form plans for service development based on findings
- Able to demonstrate an approach to working in partnership with other services through effective communication and consultation skills
- Demonstrate the ability to manage clinical and business risks developing action plans to improve/maintain performance as necessary.
- Presentation skills using a variety of options and software packages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
