Job summary
This is an exciting opportunity for a skilled and enthusiastic Registered Nurse to join the Chief Nurse Team to lead on Patient Experience and Complaints across the Bradford Teaching Hospitals NHS Foundation Trust. This is an exciting role, working with the Assistant Chief Nurse for Patient Experience and Patient and Public involvement to lead develop and enhance quality in patient centred care. We are absolutely committed to ensuring our patients have the best possible experience within our hospitals and as the lead for patient experience, you will have the opportunity to develop the profile.
Main duties of the job
You will provide corporate leadership and support for an agreed portfolio of patient experience and quality improvements and initiatives. If you have a focus on improving quality, efficiency and productivity and a passion for delivering projects in relation to patient experience and patient and public involvement and would like to work for Bradford Teaching Hospitals NHS Foundation Trust we would look forward to hearing from you.
About us
At Bradford Teaching Hospitals we're passionate about providing outstanding care for the people of the Bradford district and communities across the North of England. We're keen to meet people interested in sharing our passion and helping us continue to deliver the highest quality of care to our patients.
We're a renowned teaching hospital trust at the forefront of research, education and development, with a state-of-the-art simulation and skills training centre on site.
In short, we can help you lift your career to the next level. We've received huge investment to improve patient care which means we have truly world-class facilities including a brand-new neonatal suite, state-of-the-art intensive care unit, a newly refurbished A&E department, new children's unit and a welcoming, modern atrium and reception area for staff and visitors.
Job description
Job responsibilities
Please see attached for the job description document for this post for further details in regards to the main responsibilities of the role.
Job description
Job responsibilities
Please see attached for the job description document for this post for further details in regards to the main responsibilities of the role.
Person Specification
Experience
Essential
- Substantial management/leadership experience at a senior level working within Acute Hospital setting
- Extensive knowledge of the NHS Complaints procedure
- Able to demonstrate an understanding of relevant policy and its impact on the service provision at BTHFT
- Experience of delivering service improvements with demonstrable positive impact on patient safety, patient experience and quality of care
- Evidence of a track record of developing best practice, or Research Experience and audit application
- Leading and developing a team
- Experience of: - budget management including human resource management - quality assurance - change management - complaints handling - policy implementation - participation in Trust-wide initiatives/ committee membership
Skills
Essential
- oKnowledge of quality, standard setting and audit. oAbility to lead a large team oOrganisation and management skills. oNegotiating skills oTeam building skills oAppraisal skills oAbility to manage change
- oArticulate with advanced written and verbal communication skills. oAbility to work effectively under pressure. oCalm, supportive and highly self-motivated. oIT Skills (Including proficiency with Microsoft Office Packages and accurate, fast typing skills) oCapable of working strategically (business planning, service improvements, strategies for infection control) oAbility to meet deadlines oMaintain accurate records
- Ability to undertake surveys or audits, as necessary e.g. audit of clinical incidents
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand and deliver the Trust's expectations
- Attributes of patient centred approach
- Quality benchmarking
- Excellent inter-personal and communication skills with good listening skills
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
Desirable
- Ability to undertake: Service improvement experience
Qualifications
Essential
- First Degree or equivalent level of knowledge and experience gained in a relevant environment
- Post Registration qualification / or robust CPD experience in relevant speciality
- Recognised Leadership Qualification or equivalent experience
- Evidence of commitment to continuous learning and application in practice
Desirable
- A Masters level qualification in relevant subject or evidence of equivalent knowledge and experience
Person Specification
Experience
Essential
- Substantial management/leadership experience at a senior level working within Acute Hospital setting
- Extensive knowledge of the NHS Complaints procedure
- Able to demonstrate an understanding of relevant policy and its impact on the service provision at BTHFT
- Experience of delivering service improvements with demonstrable positive impact on patient safety, patient experience and quality of care
- Evidence of a track record of developing best practice, or Research Experience and audit application
- Leading and developing a team
- Experience of: - budget management including human resource management - quality assurance - change management - complaints handling - policy implementation - participation in Trust-wide initiatives/ committee membership
Skills
Essential
- oKnowledge of quality, standard setting and audit. oAbility to lead a large team oOrganisation and management skills. oNegotiating skills oTeam building skills oAppraisal skills oAbility to manage change
- oArticulate with advanced written and verbal communication skills. oAbility to work effectively under pressure. oCalm, supportive and highly self-motivated. oIT Skills (Including proficiency with Microsoft Office Packages and accurate, fast typing skills) oCapable of working strategically (business planning, service improvements, strategies for infection control) oAbility to meet deadlines oMaintain accurate records
- Ability to undertake surveys or audits, as necessary e.g. audit of clinical incidents
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand and deliver the Trust's expectations
- Attributes of patient centred approach
- Quality benchmarking
- Excellent inter-personal and communication skills with good listening skills
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
Desirable
- Ability to undertake: Service improvement experience
Qualifications
Essential
- First Degree or equivalent level of knowledge and experience gained in a relevant environment
- Post Registration qualification / or robust CPD experience in relevant speciality
- Recognised Leadership Qualification or equivalent experience
- Evidence of commitment to continuous learning and application in practice
Desirable
- A Masters level qualification in relevant subject or evidence of equivalent knowledge and experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
