Job summary
We are looking to recruit a motivated enthusiastic Team Manager to support our Team in Surgery and Digestive diseases in Bradford.
The post holder will be responsible for the supervision and delivery of key performance indicators within the Surgery & Digestive diseases CSU. In addition the post holder will play a key role in supporting the Service Manager.
The successful candidate must be self-motivated, pro-active, be able to work on their own initiative, have a good working knowledge of office procedures ensuring efficient and effective systems of work are carried out to provide excellent service for their patients and have excellent communication skills both written and verbal. Be able to showcase the ability to work alongside and with Consultant Medical staff, Directorate Managers and other clinical staff as appropriate.
Main duties of the job
Brief Description of the Role:
The post holder will be expected to manage clerical and secretarial staff to support the delivery of the clinical services. They will be required to manage access targets such as referral to treat, and to ensure departmental systems are in place to manage patient pathways. The post holder will work alongside the Service Manager, Clinicians and other administrative services within the directorate of the trust to support with service improvements and developments.
You should have excellent communication skills and good organisation and interpersonal skills. Flexibility and aptitude to work in a fast paced department is important.
The successful applicants will have experience of data inputting using Patient Information Management systems (EPR, PAS, PPM or alternative) and have a thorough understanding of information governance. Waiting list management and knowledge of the RTT pathways is essential.
Informal enquiries can be directed to Becky McNally Business Support Manager on 07415754930 or Rebecca.McNally@bthft.nhs.uk
About us
At Bradford Teaching Hospitals we're passionate about providing outstanding care for the people of the Bradford district and communities across the North of England. We're keen to meet people interested in sharing our passion and helping us continue to deliver the highest quality of care to our patients.
We're a renowned teaching hospital trust at the forefront of research, education and development, with a state-of-the-art simulation and skills training centre on site.
In short, we can help you lift your career to the next level. We've received huge investment to improve patient care which means we have truly world-class facilities including a brand new neonatal suite, state-of-the-art intensive care unit, a newly refurbished A&E department, new children's unit and a welcoming, modern atrium and reception area for staff and visitors.
Job description
Job responsibilities
This involves working closely with the specialty teams, Clinicians and other healthcare professionals. Experience of working with and knowledge of the Referral to Treatment Access Rules are essential.
For further information please contact Debra Timmins
We can offer staff gymnasiums on both hospital sites, final salary pension scheme including life assurance cover and advice on childcare.
Closing Date: 28.06.23 (This date may change dependent on the response)
Publication: Internal/External
Directorate: Planned care
Job description
Job responsibilities
This involves working closely with the specialty teams, Clinicians and other healthcare professionals. Experience of working with and knowledge of the Referral to Treatment Access Rules are essential.
For further information please contact Debra Timmins
We can offer staff gymnasiums on both hospital sites, final salary pension scheme including life assurance cover and advice on childcare.
Closing Date: 28.06.23 (This date may change dependent on the response)
Publication: Internal/External
Directorate: Planned care
Person Specification
Experience
Essential
- Experience of managing a team to deliver an exceptional customer service
- Line management experience
- Medical Secretarial/Patient Administration Experience
- Experience managing patient pathways in accordance with National RTT guidelines
- Experience of planning and organising work allocation/delegation to team members to deliver a high quality performance within policy and service timescales.
- Experience in staff recruitment and selection; training and development; managing performance and attendance management.
- Experience of analysing performance data and for identifying ways in which the service can be improved at a service, team and individual level.
Desirable
- Experience of supporting senior management in business planning, capacity planning, budget setting and management of budget expenditure including delivery of annual cost improvement savings.
- Involvement in the delivery and implementation of service improvements using a range of service improvement and project management techniques.
- Experience of working in an NHS environment
Skills
Essential
- Excellent written and verbal communication skills and able to present data in a way that is easy to understand
- Ability to build working relationships with colleagues within the team and across Divisions which support the delivery of the service.
- Undertake the performance management and appraisal process and ability to work with team members to set achievable personal and team objectives.
- Ability to interpret and analyse activity and performance related data and to be able to consider a range of options for improving team performance.
- Ability to use a range of styles and to adapt own behaviours to get the best from the team.
- Keyboard and ICT skills including Microsoft Office packages
Knowledge
Essential
- Knowledge of the NHS Constitution, Patient Access Policies and the 18 week Referral to Treatment policies and their application.
- Understanding of Information Governance and Confidentiality
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
- Understanding of Information Governance and Confidentiality
- Knowledge of Patient Administration System (or equivalent system)
- Understanding of the HR policies and process and their application within a team setting
Qualifications
Essential
- Educated to NVQ level 4/BTEC*
- Evidence of on-going personal development
Desirable
- Diploma in Management or other supervisory /management qualification*
Other requirements
Essential
- A flexible approach to work is required in order to meet service needs
Person Specification
Experience
Essential
- Experience of managing a team to deliver an exceptional customer service
- Line management experience
- Medical Secretarial/Patient Administration Experience
- Experience managing patient pathways in accordance with National RTT guidelines
- Experience of planning and organising work allocation/delegation to team members to deliver a high quality performance within policy and service timescales.
- Experience in staff recruitment and selection; training and development; managing performance and attendance management.
- Experience of analysing performance data and for identifying ways in which the service can be improved at a service, team and individual level.
Desirable
- Experience of supporting senior management in business planning, capacity planning, budget setting and management of budget expenditure including delivery of annual cost improvement savings.
- Involvement in the delivery and implementation of service improvements using a range of service improvement and project management techniques.
- Experience of working in an NHS environment
Skills
Essential
- Excellent written and verbal communication skills and able to present data in a way that is easy to understand
- Ability to build working relationships with colleagues within the team and across Divisions which support the delivery of the service.
- Undertake the performance management and appraisal process and ability to work with team members to set achievable personal and team objectives.
- Ability to interpret and analyse activity and performance related data and to be able to consider a range of options for improving team performance.
- Ability to use a range of styles and to adapt own behaviours to get the best from the team.
- Keyboard and ICT skills including Microsoft Office packages
Knowledge
Essential
- Knowledge of the NHS Constitution, Patient Access Policies and the 18 week Referral to Treatment policies and their application.
- Understanding of Information Governance and Confidentiality
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
- Understanding of Information Governance and Confidentiality
- Knowledge of Patient Administration System (or equivalent system)
- Understanding of the HR policies and process and their application within a team setting
Qualifications
Essential
- Educated to NVQ level 4/BTEC*
- Evidence of on-going personal development
Desirable
- Diploma in Management or other supervisory /management qualification*
Other requirements
Essential
- A flexible approach to work is required in order to meet service needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
