Urology Outpatient Receptionist

Job description

Job responsibilities

Communication and working relationships

To ensure patients and visitors are treated with courtesy, dignity and respect

The position requires empathy and tact when dealing with people who may be upset or angry

To ensure a good relationship is maintained across all departments throughout the hospital and an ability to communicate with all members of the multi-disciplinary team

Analytical and judgement

Exercise personal responsibility and work independently within defined parameters of practice and their scope of competence, taking the initiative in a variety of situations, consistent with their role, responsibilities and professional values.

Planning and organisation

• To provide reception service for all patients and visitors to the ward including sickness and annual leave cover. Some flexibility required
• This includes filing in hospital notes and filing of notes
• Ensure that the patient hospital computer systems are kept up to date
• Support the ward and clinical staff in a range of administration tasks
• To ensure that all Discharge Summaries are completed and sent out in line with Trust policy
• Excellent organisational skills required

Physical skills

Demonstrate keyboard skills to support their own learning and entering information into the patient record system.

Manual handling skills for carrying and lifting (notes and stationary).

Patient and client care

Welcome the patient into the unit.

Escalate any concerns to the clinical staff.

Policy and service development

• To ensure that private & overseas, Scottish/Welsh patients are identified and documented appropriately and the Private Patient Officer notified in accordance with the Trust Policy
• To be aware of and update knowledge of Hospital Policies and Procedures from the Trust intranet

Finance, equipment and other resources

• No financial responsibility but an awareness of the cost of resources and the responsibly use of resources.

People management and training

There is no people management

Able to support new starters and provide training for them.

Information technology and administrative duties

• Ensure that all patient records and investigation results are available when required by the nursing and medical staff
• Liaise with other departments, secretaries and wards beds and patient management as required
• Book hospital transport if needed.
• Request routine maintenance for estates
• Ordering of stationery and supplies on unit 4
• Escalate CPS delays.

Research and development

Engage with local audit in their clinical areas focused of maintaining and improving standards.

Freedom to act

Work autonomously, in line with Trust policies and standard operating procedures under the direction of the designated Registered Healthcare Professional (HCP)

Raise concerns or any matter outside of their scope of competence, to the appropriate person

Person Specification

essential

Essential

• previous experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

UOPD Paignton HWBC

Church Street

Paignton

TQ3 3AG

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)