Job summary
An exciting opportunity has arisen for the role of a Cancer Waiting Times Manager who is enthusiastic with a high attention to detail, self motivated,forward thinking and wants to embrace change in line with the National Long Term Plan for cancer.
You will oversee the Trust's Cancer Patient Tracker Lists (PTL) and the management of pathways to identify bottle necks or barriers to care and ensure robust escalation processes and mitigations are delivered where appropriate. Providing support to the divisional management teams to allow for performance improvement.
Responsible for supporting the Cancer Services Manager and Cancer Waiting Times Service Development Manager in delivering department work programmes by monitoring performance and identifyingand taking remedial and preventative action as appropriate.
Main duties of the job
- Be responsible for leading and managing the Cancer Waiting Times Practice Manager and the team of Cancer Waiting Times Co-ordinators, Data Clerks and Navigators ensuring day-to-day functions are carried out in an efficient and timely manner
- Leading on validation of performance and attainment of targets, working with divisional management teams, working collaboratively with managers to deliver high quality services to patients and staff in cancer care across Torbay and South Devon NHS Foundation Trust. The post holder will be responsible for performance monitoring, accurate data collection and validation of all cancer pathways and submissions to national reporting bodies, such as the Cancer Waiting Times system and Cancer Outcomes Services Dataset, in line with reporting obligations and deadlines. Liaising with the Trusts Information Team to ensure the monthlyCancer performance and COSD uploads are sent within the allocated time scales
- They will oversee the Trust's Cancer Patient Tracker Lists and the management of pathways identifying bottle necks or barriers to care, ensuring robust escalation processes and mitigations are delivered where appropriate
- Responsible for supporting the Cancer Services Manager and Cancer Waiting Times Service Development Manager in delivering department work programmes by monitoring performance and identifyingand taking remedial and preventative action as appropriate
About us
We are a team of Co-ordinators, Navigators and Data Clerks working within Cancer Services on the main Torbay Hospital site and work closely with site specific clinical teams including Consultants, Specialist Nurses, Operational Managers and administrators.
The team are directly line managed by the Cancer Waiting Times Practice Manager who is managed by this post holder.
Consideration will be given to hybrid working, 1-2 days a week from home.
Job description
Job responsibilities
- Work closely with the Cancer Information Lead and the Cancer and Imaging Performance Manager to manage the monitoring, prediction of performance, reporting mechanism and data collection of the above mandatory cancer data requirements
- Responsible for liaising with the Trusts Information Team to ensure the monthlyCancer performance and COSD uploads are sent within the allocated time scales, and all validation errors are corrected.
- Attend and liaise regularly with the Peninsula Cancer Alliance to ensure patient pathways are robust and share information
- Responsible for effective liaison with all departments and tertiary centres to ensure all cancer patients and suspected cancer patients are fast tracked through diagnostics to treatment
- Attend and contribute to operational meetings
- Train and coach staff across the organisation to ensure compliance with standard operating procedures
- Escalate issues identified to the manager for inclusion in the risk register, where appropriate, to action remedial work as required
Key relationships will be with:
Cancer Services Manager
Cancer Waiting Times Service Development Manager
Cancer Waiting Times Practice Manager
Cancer Waiting Times Co-ordinators, Data Clerks and Navigators
Cancer and Imaging Performance Manager
Lead Cancer Nurse
Consultant Leads, Consultants and other medical/nursing staff
Clinical Nurse Specialists
Wider Cancer Services Team
Trust wide Performance Managers
Site Specific Operational Managers and Practice Managers
Care Group Director for planned care
Community teams and services
Job description
Job responsibilities
- Work closely with the Cancer Information Lead and the Cancer and Imaging Performance Manager to manage the monitoring, prediction of performance, reporting mechanism and data collection of the above mandatory cancer data requirements
- Responsible for liaising with the Trusts Information Team to ensure the monthlyCancer performance and COSD uploads are sent within the allocated time scales, and all validation errors are corrected.
- Attend and liaise regularly with the Peninsula Cancer Alliance to ensure patient pathways are robust and share information
- Responsible for effective liaison with all departments and tertiary centres to ensure all cancer patients and suspected cancer patients are fast tracked through diagnostics to treatment
- Attend and contribute to operational meetings
- Train and coach staff across the organisation to ensure compliance with standard operating procedures
- Escalate issues identified to the manager for inclusion in the risk register, where appropriate, to action remedial work as required
Key relationships will be with:
Cancer Services Manager
Cancer Waiting Times Service Development Manager
Cancer Waiting Times Practice Manager
Cancer Waiting Times Co-ordinators, Data Clerks and Navigators
Cancer and Imaging Performance Manager
Lead Cancer Nurse
Consultant Leads, Consultants and other medical/nursing staff
Clinical Nurse Specialists
Wider Cancer Services Team
Trust wide Performance Managers
Site Specific Operational Managers and Practice Managers
Care Group Director for planned care
Community teams and services
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent experience
- Qualification in management such as first line manager's diploma or equivalent experience
- Evidence of a commitment to continuous professional development
Desirable
- Proficient in the use of all Microsoft products and ability to create detailed excel spreadsheets and written reports
Knowledge and experience
Essential
- High level of understanding of NHS National Cancer Waiting Times targets and priorities
- Experience of previous junior management role / managing teams
- Evidence of ability to identify ways of improving systems
- Ability to manage conflict
- Ability to achieve deadlines
- Ability to prioritise with good time management
- Ability to work independently or on own initiative
Desirable
- Experience of working across the health community and organisational boundaries
- Ability to hold and chair meetings
Specific Skills
Essential
- Ability to problem solve
- Ability to analyse large quantities of complex data and information and be able to prepare analysis and reports to resolve issues
- Knowledge of NHS business and financial systems and processes
- Some knowledge of quality improvement tools and methodology
Physical Effort
Essential
- Advanced keyboard skills
- Excellent interpersonal skills both written and verbal
- Prolonged periods of time sitting at a PC
Mental effort
Essential
- Periods of concentration, problem solving, conflict resolution
- Self-motivated
Emotional effort
Essential
- Confident when liaising with staff at all levels
- Exposure to distressing circumstances
- Ability to deal with staff issues/emotional problems with compassion and empathy
Working conditions
Essential
- Office based, meetings held across the trust and health community
- Ability to concentrate in a busy office to check documents and analyse statistics
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent experience
- Qualification in management such as first line manager's diploma or equivalent experience
- Evidence of a commitment to continuous professional development
Desirable
- Proficient in the use of all Microsoft products and ability to create detailed excel spreadsheets and written reports
Knowledge and experience
Essential
- High level of understanding of NHS National Cancer Waiting Times targets and priorities
- Experience of previous junior management role / managing teams
- Evidence of ability to identify ways of improving systems
- Ability to manage conflict
- Ability to achieve deadlines
- Ability to prioritise with good time management
- Ability to work independently or on own initiative
Desirable
- Experience of working across the health community and organisational boundaries
- Ability to hold and chair meetings
Specific Skills
Essential
- Ability to problem solve
- Ability to analyse large quantities of complex data and information and be able to prepare analysis and reports to resolve issues
- Knowledge of NHS business and financial systems and processes
- Some knowledge of quality improvement tools and methodology
Physical Effort
Essential
- Advanced keyboard skills
- Excellent interpersonal skills both written and verbal
- Prolonged periods of time sitting at a PC
Mental effort
Essential
- Periods of concentration, problem solving, conflict resolution
- Self-motivated
Emotional effort
Essential
- Confident when liaising with staff at all levels
- Exposure to distressing circumstances
- Ability to deal with staff issues/emotional problems with compassion and empathy
Working conditions
Essential
- Office based, meetings held across the trust and health community
- Ability to concentrate in a busy office to check documents and analyse statistics
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
