Torbay and South Devon NHS Foundation Trust

Clerical Officer/Booking Clerk - Radiology

The closing date is 01 December 2025

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Job summary

Our Clerical Officer is responsible for supporting the smooth efficient running of Radiology, enabling high standards of care for our service users. You will be part of a multi-disciplinary team, working with Radiologists, Radiographers and Nurses in all areas of the Directorate. The primary role for this post is supporting the Radiology Admin Team and cross covering where necessary within the team. While responsibility lies with clinical staff, this role can have impact on patient care.

Main duties of the job

  • To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity

  • To understand relevant processes that support our patients/customers during their visit to Radiolog

  • To provide a high-quality customer service that complies with NHS Employment standards

  • Contributing to team discussions in a constructive and flexible way

  • To work as part of a team demonstrating effective communication, and working collaboratively with colleagues in all areas of the Trust

  • Acknowledge that you need to continually deliver exceptional value to customers

  • To provide excellent, innovative Radiology services

  • Handling inbound calls

  • Booking, cancelling and re-arranging Radiology appointments

  • Processing new referrals from external and Internal Sources

  • Reception Duties

About us

Our admin team comprise of two sections, one in call centre and one in main office with supervisors in both areas.

The admin team are responsible for booking Radiology Outpatient appointments and Inpatient appointments. Therefore you must be able to work independently and demonstrate excellent prioritisation and time management skills and will also have the ability to cope with complex situations.

Details

Date posted

18 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year PA

Contract

Permanent

Working pattern

Full-time

Reference number

388-7536510-PC&S

Job locations

Radiology Department

Torbay Hospital

Torquay

TQ2 7GB


Job description

Job responsibilities

  • To work as part of the A&C team, contributing to efficient departmental processes

  • To support patients ensuring that their visits to Radiology are managed in the most caring and efficient manner. This is through phone or face-to-face communication and by assuring that correct processes are followed to ensure that information is appropriately distributed

  • To ensure that any information for Radiology examinations and procedures is distributed to the correct patients and any changes to information (eg change of appointment date) is communicated effectively

  • To contribute to the delivery of high standards of patient care

  • Must have good interpersonal skills and communicate with patients/public, staff, radiology personnel, medical staff, nurses, healthcare professionals and other support staff

Job description

Job responsibilities

  • To work as part of the A&C team, contributing to efficient departmental processes

  • To support patients ensuring that their visits to Radiology are managed in the most caring and efficient manner. This is through phone or face-to-face communication and by assuring that correct processes are followed to ensure that information is appropriately distributed

  • To ensure that any information for Radiology examinations and procedures is distributed to the correct patients and any changes to information (eg change of appointment date) is communicated effectively

  • To contribute to the delivery of high standards of patient care

  • Must have good interpersonal skills and communicate with patients/public, staff, radiology personnel, medical staff, nurses, healthcare professionals and other support staff

Person Specification

Qualifications & Training/Specific skills/Knowledge & Experience

Essential

  • General education
  • Basic knowledge of computerised systems
  • Communication skills
  • Telephone manner

Desirable

  • Knowledge of CRIS system
  • Experience of working with the general public
  • Previous NHS experience
Person Specification

Qualifications & Training/Specific skills/Knowledge & Experience

Essential

  • General education
  • Basic knowledge of computerised systems
  • Communication skills
  • Telephone manner

Desirable

  • Knowledge of CRIS system
  • Experience of working with the general public
  • Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Radiology Department

Torbay Hospital

Torquay

TQ2 7GB


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Radiology Department

Torbay Hospital

Torquay

TQ2 7GB


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Kelly Jones

kelly.jones@nhs.net

01803655646

Details

Date posted

18 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year PA

Contract

Permanent

Working pattern

Full-time

Reference number

388-7536510-PC&S

Job locations

Radiology Department

Torbay Hospital

Torquay

TQ2 7GB


Supporting documents

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