Job summary
An exciting opportunity to join the NHS Rapid Response Torbay team has arisen. The service provides support to patients at home following an acute medical crisis, end of life support or support at home following a hospital discharge.
We are looking for a Band 4 Senior Referral Coordinator, working on a shift pattern, to join our team and this front-line service. The service operates 7 days a week including all bank holidays.
Main duties of the job
- The post holder will be responsible for the Referral and Coordination on behalf of the Rapid Response Services
- You will need to be able to co-ordinate detailed referrals from Health and Social Care Professionals, communicate and answer queries from all disciplines including Care Providers, members of the public and users of the service, and to provide direct line management support and supervision of the support workers, ensuring strict compliance with Trust policies and procedures.
- The service operates on a 7 day rota system, including weekends and Bank Holidays. The post will be based at St Edmunds in Torbay although you could be asked to work throughout the Torbay & South Devon area.
About us
Torbay and South Devon NHS Foundation Trust is a unique organisation providing acute health care services from Torbay Hospital, community health services and adult social care.
We have around 500,000 face-to-face contacts with patients in their homes and communities each year and see over 78,000 people in our A&E department annually. We serve a resident population of approximately 375,000 people, plus about 100,000 visitors at any one time during the summer holiday season.
We are proud to be part of a healthcare community that works in partnership to provide the best possible health and care for its population. Our partner organisations include, Devon Partnership NHS Trust, Torbay Council, Devon County Council and Rowcroft Hospice. Along with the South Devon and Torbay Clinical Commissioning Group, we are all members of the local JoinedUp Board, which makes decisions about how to develop services to achieve the best outcomes for patients.
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Job description
Job responsibilities
- Communication with other team members of Multi Disciplinary Team, Health & Social Care Professionals, Members of the public. This involves a complete range of personnel on different levels of communication. This involves both confidential and sensitive complex communication
- The postholder needs to be able to co-ordinate detailed Rapid Response Referrals from Health and Social Care professionals, communicate and answer queries from all disciplines. This involves organising own day to day activities, planning of both straightforward and more complex on-going referrals, together with looking in to the longer-term planning of care
- Patient and Client Care
- Direct and Incidental contact is required with both patients and internal/external colleagues. Provision of programmes of care as required by the referrer
- The post holder should work both individually and within the Team to contribute to service improvement. The Post holder to undergo monthly supervision and annual appraisals
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
#caretojoinus
Job description
Job responsibilities
- Communication with other team members of Multi Disciplinary Team, Health & Social Care Professionals, Members of the public. This involves a complete range of personnel on different levels of communication. This involves both confidential and sensitive complex communication
- The postholder needs to be able to co-ordinate detailed Rapid Response Referrals from Health and Social Care professionals, communicate and answer queries from all disciplines. This involves organising own day to day activities, planning of both straightforward and more complex on-going referrals, together with looking in to the longer-term planning of care
- Patient and Client Care
- Direct and Incidental contact is required with both patients and internal/external colleagues. Provision of programmes of care as required by the referrer
- The post holder should work both individually and within the Team to contribute to service improvement. The Post holder to undergo monthly supervision and annual appraisals
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
#caretojoinus
Person Specification
Qualifications and Training
Essential
- NVQ3 Health and Social Care or other Equivalent
- Advanced Level of Keyboard Skills
- Computer Literate with considerable experience of Word, Excel, and Outlook
- Good General level of education
Desirable
- European Computer Driving Licence
- Diploma in Health & Social Care or equivalent
Knowledge and experience
Essential
- Experience of working within a health or social care team environment
- Demonstrate skills in written and spoken English, adequate to enable the postholder to carry out the role effectively.
- Excellent interpersonal and communication skills
- Good organisational skills
Desirable
- Line management skills
- Knowledge of Adult & Community Services Systems
Specific Skills
Essential
- Be able to communicate effectively with all types of people including challenging behaviour
- Ability to work under pressure and prioritise tasks to ensure that deadlines are met
- High degree of self-motivation and ability to work on own initiative
- Work with a high degree of accuracy and be able to demonstrate an attention to detail
- Enjoy creative and challenging work
- Have a calm disposition and cheerful pleasant personality
- Have the ability to identify problems which may arise in the department and discuss them with the team
- Ability to be flexible and adjust to a changing environment
- Have good time management skills
- Be able to work with the existing team and enjoy being part of a team
- Excellent telephone manner
- Ability to deal with material of a confidential nature
Person Specification
Qualifications and Training
Essential
- NVQ3 Health and Social Care or other Equivalent
- Advanced Level of Keyboard Skills
- Computer Literate with considerable experience of Word, Excel, and Outlook
- Good General level of education
Desirable
- European Computer Driving Licence
- Diploma in Health & Social Care or equivalent
Knowledge and experience
Essential
- Experience of working within a health or social care team environment
- Demonstrate skills in written and spoken English, adequate to enable the postholder to carry out the role effectively.
- Excellent interpersonal and communication skills
- Good organisational skills
Desirable
- Line management skills
- Knowledge of Adult & Community Services Systems
Specific Skills
Essential
- Be able to communicate effectively with all types of people including challenging behaviour
- Ability to work under pressure and prioritise tasks to ensure that deadlines are met
- High degree of self-motivation and ability to work on own initiative
- Work with a high degree of accuracy and be able to demonstrate an attention to detail
- Enjoy creative and challenging work
- Have a calm disposition and cheerful pleasant personality
- Have the ability to identify problems which may arise in the department and discuss them with the team
- Ability to be flexible and adjust to a changing environment
- Have good time management skills
- Be able to work with the existing team and enjoy being part of a team
- Excellent telephone manner
- Ability to deal with material of a confidential nature
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
