Job summary
The Lung Cancer Support Worker will be based within the the Lung cancer team Nursing Team.
This role will provide support to the team of specialist nurses and to the patients accessing this service.
The post is predominantly a patient facing role, the role will involve face to face contact, providing support to patients via email or telephone, and/or signposting to appropriate services for patients and their families/carers. It will also entail organising and assisting the clinical nursing teams to provide the Cancer Nursing service effectively and efficiently ensuring patients queries and care can be actioned within a timely manner. Processing queries and referrals, guiding and signposting clinical queries and patient queries.
This is a new post to Lung Cancer Services and aims to support, innovate and improve efficiencies within the pathways of care for patients diagnosed with Lung Cancers.
Main duties of the job
- To provide general, specific and specialist information to patients and clinical teams regarding Lung cancer and cancer services, to ensure patients are always signposted during their treatment and beyond.
- Provide information and support for people with non-complex care needs.
- To engage with the community services as appropriate
- Recording patient information on the Trust's Systems
- Contribute to maintaining and organising the day to day running of the Lung Cancer service dealing with phone calls, referrals, emails, patient queries etc.
About us
Why Work With Us
Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people's strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.
And if you do join us, you'll be working in one of the most beautiful parts of the UK, with a fantastic quality of life. We actively encourage our people to enjoy a good work/life balance and Devon offers everything from city living to a host of outdoor activities. Whether it's the coast that floats your boat, the adrenaline of white-water rafting, trekking across the moors or being mindful in nature, you'll find it all right on your doorstep.
Job description
Job responsibilities
- To provide general, specific and specialist information to patients and clinicalteams regarding lung cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond
- Provide information and support for people with care needs
- Engage with the community services as appropriate
- Recording patient information on the Trusts Systems
- Contribute to maintaining and organising the day to day running of the Lung Cancer service, Cancer Nursing service dealing with phone calls, referrals, emails, patient queries etc.
- Carry out holistic needs assessment (at times using e-HNA on an iPad) either by telephone or face to face and signpost according to patients concerns
Full details of the job can be viewed in the Job description , and the personal specification attached.
Job description
Job responsibilities
- To provide general, specific and specialist information to patients and clinicalteams regarding lung cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond
- Provide information and support for people with care needs
- Engage with the community services as appropriate
- Recording patient information on the Trusts Systems
- Contribute to maintaining and organising the day to day running of the Lung Cancer service, Cancer Nursing service dealing with phone calls, referrals, emails, patient queries etc.
- Carry out holistic needs assessment (at times using e-HNA on an iPad) either by telephone or face to face and signpost according to patients concerns
Full details of the job can be viewed in the Job description , and the personal specification attached.
Person Specification
Qualifications and Training
Essential
- Diploma or equivalent appropriate qualification, e.g. foundation degree assistant practitioner/nurse associate
Desirable
- Courses/further study attended to demonstrate evidence of personal development
Knowledge and Experience
Essential
- Direct patient care. Experience of working in clinics and/or outpatient or inpatient setting
- Knowledge and/or experience of working directly with people with cancer
- Administrative and organisational experience
- Ability to support and communicate virtually
- Experience of dealing with routine and complex problems and escalation
Desirable
- Proficient in the use of hospital computerised patient systems
- Evidence of using Microsoft Teams by way of supporting patients
- Knowledge and/or experience of the Holistic Needs Assessment
- Business and Admin experience in systems such as Microsoft office, Microsoft
Specific skills
Essential
- Excellent communication skills
- Able to learn and assimilate information quickly
- Proven ability to work to deadlines, prioritise and multi-task
- To have awareness of limitations and boundaries
- Ability to collect data and input electronically
Desirable
- Ability to participate in and contribute to improving departmental work processes and procedures
- Teams, Infoflex, PAS
- Advanced communication skills
Person Specification
Qualifications and Training
Essential
- Diploma or equivalent appropriate qualification, e.g. foundation degree assistant practitioner/nurse associate
Desirable
- Courses/further study attended to demonstrate evidence of personal development
Knowledge and Experience
Essential
- Direct patient care. Experience of working in clinics and/or outpatient or inpatient setting
- Knowledge and/or experience of working directly with people with cancer
- Administrative and organisational experience
- Ability to support and communicate virtually
- Experience of dealing with routine and complex problems and escalation
Desirable
- Proficient in the use of hospital computerised patient systems
- Evidence of using Microsoft Teams by way of supporting patients
- Knowledge and/or experience of the Holistic Needs Assessment
- Business and Admin experience in systems such as Microsoft office, Microsoft
Specific skills
Essential
- Excellent communication skills
- Able to learn and assimilate information quickly
- Proven ability to work to deadlines, prioritise and multi-task
- To have awareness of limitations and boundaries
- Ability to collect data and input electronically
Desirable
- Ability to participate in and contribute to improving departmental work processes and procedures
- Teams, Infoflex, PAS
- Advanced communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
