Urology Healthcare Support Worker

Job description

Job responsibilities

Communication and Working Relationships

To take part as requested in unit meetings, encouraging effective communications between other staff.

To participate in team building/communication, and to develop a cohesive, supportive and effective team. To work towards the agreed philosophy and objectives of the department.

Participate in client and public involvement activities.

To liaise and communicate effectively with all parts of the multidisciplinary team to co-ordinate person-centred care.

To liaise and communicate effectively with all service users and relatives.

To ensure a cohesive working environment and effective team work in all assignments.

To liaise with the multidisciplinary team, coordinating patient care, communicating with relatives ensuring they have adequate information at all times.

To liaise with other departments ensuring information regarding the patient is given appropriately.

Planning and Organisation

At the direction of the Registered Nurses /Senior Clinical Staff, participate fully in the delivery of planned care.

Be responsive to change and able to work in an environment which has constant interruptions.

Responsibility and Accountability

Assist with the running of Urology consultant and nurse led clinics.

Participate with the preparation of environment and equipment.

Assist with Urological investigation procedures in outpatient department.

Adhere to all infection control guidance and policies.

Act with integrity and professionalism, ensuring that you are demonstrating responsible behaviours at all times, in accordance with our Trust values.

Be accountable for your actions and learn from mistakes. Be honest and share experiences, encouraging learning in others.

Supporting the wider team during peak activity or during absences.

To ensure high standards of care in accordance with agreed policies and procedures.

To work with registered nurses and senior clinical staff to maintain a clean and safe environment for clients and staff.

To be aware of clients emotional, social and physical needs, reporting back to senior staff responsible for clients care.

Support patients undergoing investigations for a possible cancer diagnosis within the clinic environment/appointment.

Provide information to enable the effectiveness of care delivered to be evaluated and accurate records maintained.

Record in the relevant documentation the care that has been delivered contemporaneously.

Recognise and respond appropriately to urgent and emergency situations.

Work collaboratively with registered / senior staff, other health professionals and hotel service staff to ensure clients holistic needs are met.

Update client IT systems in the absence of the unit administrator where appropriate.

To liaise with unit administrators regarding clients records for clinics / admissions / discharges.

Report any incidents, accidents or complaints to the person in charge of the unit in accordance with Trusts policies.

Responsibility for Finance, Equipment and Other Resources

Everyone has a responsibility to ensure effective and conservative use of resources.

Maintain paperless filing wherever possible (excluding where any statutory duty may exist). Do not print/ photocopy unless necessary

Ensure conservative use of stationery, not using equipment to excess

Ensure that any stationery or resource needs are ordered and managed effectively

Much of this role requires use of VDU equipment, with frequent long periods of sitting. Frequent use of a range of web based systems such as NHS Jobs

Responsibility for Finance, Equipment and Other Resources

To undertake a responsible attitude towards economy and care of equipment and property, and be aware of conditions/hazards predisposing to accidents.

Ensure efficient and effective use of resources.

Checking and reporting to works department and Unit Leader on environmental conditions, i.e. heating, lighting, and general maintenance of the work environment.

Policy and Service Responsibility

The post holder will work according to Trust standards, policies and procedures and is accountable and responsible to the registered nursing team.

All staff have a responsibility to ensure that the needs of the service are met in a timely and efficient manner.

Ensure compliance with policies procedures and clinical guidelines for self and others.

Encourage and welcome feedback to ensure that we as individuals, and as a collective team, learn and continually improve.

Personal Development

To be responsible for own personal development; attending study days/courses as appropriate.

Actively contribute to reviews with your line manager, including supervision and achievement reviews. Be able to ask for support as required.

Attend mandatory training is kept up-to-date and develop and maintain own knowledge and skills.

Person Specification

Qualifications and Training

Essential

• NVQ 2 (or Equivalent) in Healthcare
• Experience working in the care sector

Desirable

• NVQ 3 (or Equivalent) in Healthcare
• Experience working in hospital setting

Knowledge and experience

Essential

• To be able to demonstrate a basic level of literacy and numeracy skills

Desirable

• Experience in Outpatient setting
• Knowledge of urology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Urology Outpatient Department

Paigtnon Health & Wellbeing Centre

Paignton

TQ3 3AA

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)