Job summary
Torquay Health and Well-Being Team are recruiting for a Band 3 Healthcare Support Worker to join our large but supportive team who enjoys mentoring team members and students, and is passionate about delivering quality care to the housebound patients.
We work in an integrated way with allied health care professionals within the locality therefore, as a Healthcare Support Worker within an integrated team, you will work alongside and across the community teams which includes: Community Nursing, Intermediate Care and Community Matrons.
We are a motivated and caring team that are passionate about delivering high quality care to the housebound patients of Torquay and work as part of multi-disciplinary team and in partnership with primary care and secondary care.
Main duties of the job
- Working as a team to assist and perform clinical responsibilities as delegated by our qualified nursing staff, including though not limited to:
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- Observing, monitoring and recording patients' conditions by taking temperatures, pulse, respirations and weight.
- As well as providing personalised care such as infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety.
- Where appropriate, you may be asked to conduct ECG Recordings, monitoring blood sugar, provide Stoma and Catheter care, Venepuncture, and Cannulation.
- Administrative duties such as answer the telephone, take messages and refer to the Staff Nurse for instructions, to take part as requested in ward/unit meetings, encouraging effective communications between other staff.
About us
Why work with us- Our team are flexible and promotes a healthy work/home life balance therefore, your package with us includes a lot more than just your pay!
Listed are a few of the additional benefits that are available to you as an employee:
- NHS Pension Scheme
- Childcare at our day nursery
- A contract with Torbay means generous holiday entitlement starting at 27 days a year (for full time workers) plus bank/public holidays
- Staff Discounts
- Career development and training opportunities
- Employee Support - Staff have access to a 24-hour helpline
Job description
Job responsibilities
- An ability to effectively communicate routine information to patients/carers where co-operation is required and where there may be barriers to understanding
- An ability to communicate and liaise within a range of settings to other health professionals, agencies and voluntary organisations including:
- Community Nurse Team Leader
- Community Nurse Team
- GP and Practice Staff
- Multi-Disciplinary Teams
- Social Service Employees
- Patients families and carers
- Residential/nursing homes
- Voluntary and private care providers
Responsibility and accountability
Information technology and administrative duties
- Computer literate
- Monitor stores orders
- Ability to generate prescriptions and order pressure relieving equipment using available IT systems in place
Job description
Job responsibilities
- An ability to effectively communicate routine information to patients/carers where co-operation is required and where there may be barriers to understanding
- An ability to communicate and liaise within a range of settings to other health professionals, agencies and voluntary organisations including:
- Community Nurse Team Leader
- Community Nurse Team
- GP and Practice Staff
- Multi-Disciplinary Teams
- Social Service Employees
- Patients families and carers
- Residential/nursing homes
- Voluntary and private care providers
Responsibility and accountability
Information technology and administrative duties
- Computer literate
- Monitor stores orders
- Ability to generate prescriptions and order pressure relieving equipment using available IT systems in place
Person Specification
Qualifications and training
Essential
- NVQ level 3 in Health & Social Care or equivalent qualification/experience
Desirable
- Care certificate
- English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills
Knowledge and experience
Essential
- Previous experience in a care environment or able to demonstrate a caring nature/ life experienc
- Understands the need for strict confidentiality
Desirable
- Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health
Specific Skills
Essential
- Basic computer/keyboard skills
- Fine motor skills - for venepuncture, phlebotomy and other clinical tasks
- Good interpersonal and communication skills
- Able to prioritise and organise work
- Able to work under instruction, under pressure and as part of a team
- Record keeping competency in handwritten and electronic records
- Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
- Able to manage stress in themselves and others
- Able to offer support at times of emotional distress
- Willingness to undertake new skills and training
- Able to work as a team member or independently
- Ability to adapt behaviour to changing and challenging situations
- To be flexible, adaptable, reliable and punctual
- The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust
Desirable
- Healthcare competencies appropriate to area of work
Person Specification
Qualifications and training
Essential
- NVQ level 3 in Health & Social Care or equivalent qualification/experience
Desirable
- Care certificate
- English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills
Knowledge and experience
Essential
- Previous experience in a care environment or able to demonstrate a caring nature/ life experienc
- Understands the need for strict confidentiality
Desirable
- Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health
Specific Skills
Essential
- Basic computer/keyboard skills
- Fine motor skills - for venepuncture, phlebotomy and other clinical tasks
- Good interpersonal and communication skills
- Able to prioritise and organise work
- Able to work under instruction, under pressure and as part of a team
- Record keeping competency in handwritten and electronic records
- Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
- Able to manage stress in themselves and others
- Able to offer support at times of emotional distress
- Willingness to undertake new skills and training
- Able to work as a team member or independently
- Ability to adapt behaviour to changing and challenging situations
- To be flexible, adaptable, reliable and punctual
- The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust
Desirable
- Healthcare competencies appropriate to area of work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
