Security Duty Manager

Job summary

This role calls for excellent written and verbal communication skills and experience of working closely within a team to support patients, visitors and staff within a health and social care sector.

This role will support the Security Manager in the day-to-day line-management of the security staff and deputise in their absence. To communicate and liaise with the Clinical Site team to make sure the security of all Trust sites are maintained.

Primarily the position will be to make sure the daily security provision runs smoothly. You will also respond to incidents of disorder across the Trust, assisting with clinically challenging behaviour such as: Confusion, Delirium, Dementia, and Post Operation - Anaesthetic Related Delirium. Admin tasks such as but not limited to, rotas, reports, annual appraisals and training of staff will be needed to be maintained.

Experience and an understanding of the healthcare environment, supporting patients and being customer focused is essential. You will help provide a professional security service, tailored to meet the needs of the Torbay & South Devon NHS Foundation Trust and will protect, advise, investigate and act within a legal framework to maintain a safe and crime free environment for patients, staff and visitors.

Main duties of the job

• Manage the ID badge service under the supervision of the Security Operations Manager ensuring that all enquires are dealt with in a timely manner.
• To act as a focal point of contact and be responsible for 24/7 security rota under the supervision of the Security Manager. In addition to this, the role will be responsible for invoicing, purchasing, ward cross-charging, and any other financial tasks required. To manage the dissemination of information messages and enquires linked to the Healthcare Security Officers.
• The post holder will provide a response to Trust security incidents at the request of the Security Manager, to assist with the management of individuals who may require conflict management or physical interventions.
• To assist in delivering physical intervention training under the supervision of the restraint lead.

About us

As an integrated care organisation, the Trust's purpose is to provide safe, high-quality health and social care at the right time, in the right place to support the people of Torbay and South Devon to live their lives to the full.

The Workplace Teams underpin the provision of clinical services, employing approximately 600 staff, delivering support services across all sites within the Trust.

Being a member of the Security Team, the post holder has both a group and individual responsibility for defined aspects of the service and will ensure that their contribution is both positive and beneficial in helping Trust Security and other departments of the Trust to fulfil the Trust's overall objectives.