Job summary
Are you looking to start your career with the NHS?Do you want to be part of a friendly and dynamic team?Children & Family Health Devon (CFHD) have a vacancy for a full time Administrator to join our Single Point of Access (SPA) Team based at Capital Court in EXETER.
You will be part of a team providing a single access point for our young people, families, clinicians and partners across Devon and Torbay.
Main duties include data input, telephone calls, greeting visitors at reception, room bookings, use of electronic systems, producing template letters, processing of incoming correspondence, scanning, photocopying and general administrative tasks.
Main duties of the job
The key skills you will need to be successful in this role include:
- excellent administrative skills;
- communication skills to liaise with children, young people, families and a wide range of healthcare and education professionals;
- flexibility, calmness and a positive approach;
- strong organisational skills and the ability to be flexible in line with service needs; and a thorough understanding of confidentiality issues.
About us
We provide the Single Point of Access to a wide range of NHS services for children, young people and families in Devon & Torbay - these are interesting and meaningful roles.
Full training will be provided in this friendly team.
Job description
Job responsibilities
- Participate in service development projects/initiatives as requested by line manager
- Support new and existing colleagues as directed by line manager
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Job description
Job responsibilities
- Participate in service development projects/initiatives as requested by line manager
- Support new and existing colleagues as directed by line manager
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications
Essential
- Good general education e.g. GCSEs or equivalent
Desirable
- Relevant administrative or IT qualifications to NVQ Level 2 or equivalent experience
Knowledge
Essential
- Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
Experience
Essential
- Clerical, administrative or reception experience (minimum 3 months)
Desirable
- Clerical, administrative or reception experience (minimum 1 year). Experience within a customers care, healthcare, education or social care setting.
Analytical & Judgemental Skills
Essential
- Ability to work with discretion, sensitivity and maintain confidentiality.
Skills and Abilities
Essential
- Ability to work as part of a team
- Ability to communicate clearly with a wide variety of colleagues and services users, both verbally and in writing.
Physical Skills
Essential
Person Specification
Qualifications
Essential
- Good general education e.g. GCSEs or equivalent
Desirable
- Relevant administrative or IT qualifications to NVQ Level 2 or equivalent experience
Knowledge
Essential
- Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
Experience
Essential
- Clerical, administrative or reception experience (minimum 3 months)
Desirable
- Clerical, administrative or reception experience (minimum 1 year). Experience within a customers care, healthcare, education or social care setting.
Analytical & Judgemental Skills
Essential
- Ability to work with discretion, sensitivity and maintain confidentiality.
Skills and Abilities
Essential
- Ability to work as part of a team
- Ability to communicate clearly with a wide variety of colleagues and services users, both verbally and in writing.
Physical Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
