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Torbay and South Devon NHS Foundation Trust

SME & Super User Programme Coordinator

The closing date is 22 June 2025

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Job summary

We are looking for a motivated and talented individual to provide administrative support to the Subject Matter Expert (SME) & Super User Programme. The programme aims to build a strong network of Subject Matter Experts and Super Users through the Epic implementation period. As the SME & Super User Programme Coordinator you will play a key role in organising and coordinating our Subject Matter Experts and Super Users across the One Devon EPR Programme.

You will work closely with the SME & Super User Programme Lead to support the delivery of the programme. The programme works closely with our training, communications and change benefits teams to support programme delivery. You will also be a part of the wider EPR Programme team that has rapidly expanded as the programme develops towards implementation.

Main duties of the job

This role will support the SME & Super User Programme Manager with the coordination of SME's, Super Users (SU) and visiting site support rotas and all aspects of administration to deliver the specified outcomes of the programme plan.

The post holder will facilitate the SU pathway by coordinating and monitoring the programme's engagement activities, ensuring that all SU's are communicated with effectively throughout the programme. This will require close and effective liaison with colleagues across the three Trusts, our Epic colleagues and individuals from our wider NHS community. Excellent organisational communication skills together with high levels of accuracy are therefore a key requirement for this post.

This will support and coordinate the SME & SU specific meetings, ensuring that all the relevant people, information and notes are available.

The ideal candidate must have a flexible approach to meet the needs of the programme.

About us

Why Work With Us

TSD and University Hospitals Plymouth ('UHP') have procured an integrated Electronic Patient Record ('EPR') solution. The EPR will enable the biggest and most important transformational change in the Trust's health services across Devon in years. The EPR Programme is an exciting programme that will transform existing ways of working across the three Trusts. This clinically and operationally led transformation programme is a once in a generation programme that will benefit patients and carers across Devon.

To enable the successful delivery of the programme, you will be required to work extensively across the Torbay and South Devon NHS Foundation Trust, University Hospital Plymouth and Royal Devon University Hospital footprint.

This is a One Devon EPR Programme central role. Torbay and South Devon NHS Foundation Trust ('TSD') is advertising this central role on behalf of the One Devon EPR Programme.

Details

Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Fixed term

Duration

11 months

Working pattern

Full-time

Reference number

388-7216896-EPR

Job locations

Exeter / Plymouth / Torquay

Regent Close

Exeter / Plymouth / Torquay

TQ2 7AN


Job description

Job responsibilities

Excellent communication skills verbal, written, presentational and listening Establish effective communication networks with the programmes key contacts and our super users To manage and support staff and visiting super users with issues regarding communication or the organisation of rotas during the go-live period, ensuring that they can act with empathy and negotiating skills ensuring that support is provided Actively track all Super Users through the Super User pathway ensuring that Super Users are regularly communicated with Work with programme teams and relevant support staff to support the achievement of the programme aims Ability to make prompt decisions and manage conflicting demands and priorities within a very busy and pressurised environment Take a lead role in organising and coordinating rotas for our Super User and go-live support team

Job description

Job responsibilities

Excellent communication skills verbal, written, presentational and listening Establish effective communication networks with the programmes key contacts and our super users To manage and support staff and visiting super users with issues regarding communication or the organisation of rotas during the go-live period, ensuring that they can act with empathy and negotiating skills ensuring that support is provided Actively track all Super Users through the Super User pathway ensuring that Super Users are regularly communicated with Work with programme teams and relevant support staff to support the achievement of the programme aims Ability to make prompt decisions and manage conflicting demands and priorities within a very busy and pressurised environment Take a lead role in organising and coordinating rotas for our Super User and go-live support team

Person Specification

Qualifications & Training

Essential

  • NVQ Level 4, Diploma in Business Management or equivalent level of experience
  • GSCE Mathematics and English passes (or equivalent)

Knowledge & Experience

Essential

  • Excellent interpersonal and communication skills - including problem solving
  • Good organisational skills
  • Ability to cope with varied workload and work in a timely way.
  • Accuracy with attention to detail

Desirable

  • Knowledge of Trust policies, procedures and guidelines.
  • Good understanding of health and safety measures
  • Experience of rota coordination

Specific Skills

Essential

  • Proven ability to take responsibility and make decisions
  • Planning and organisational skills, including excellent time management

Desirable

  • Previous experience of working in a project
Person Specification

Qualifications & Training

Essential

  • NVQ Level 4, Diploma in Business Management or equivalent level of experience
  • GSCE Mathematics and English passes (or equivalent)

Knowledge & Experience

Essential

  • Excellent interpersonal and communication skills - including problem solving
  • Good organisational skills
  • Ability to cope with varied workload and work in a timely way.
  • Accuracy with attention to detail

Desirable

  • Knowledge of Trust policies, procedures and guidelines.
  • Good understanding of health and safety measures
  • Experience of rota coordination

Specific Skills

Essential

  • Proven ability to take responsibility and make decisions
  • Planning and organisational skills, including excellent time management

Desirable

  • Previous experience of working in a project

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Exeter / Plymouth / Torquay

Regent Close

Exeter / Plymouth / Torquay

TQ2 7AN


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Exeter / Plymouth / Torquay

Regent Close

Exeter / Plymouth / Torquay

TQ2 7AN


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

SME & Super User Programme Lead

Katrina Stockton

katrina.stockton3@nhs.net

01803697390

Details

Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Fixed term

Duration

11 months

Working pattern

Full-time

Reference number

388-7216896-EPR

Job locations

Exeter / Plymouth / Torquay

Regent Close

Exeter / Plymouth / Torquay

TQ2 7AN


Supporting documents

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