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Torbay and South Devon NHS Foundation Trust

Admin Assistant - Pain Rehabilitation Team

The closing date is 18 June 2025

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Job summary

The Pain Rehabilitation Team Admin Assistant will provide administrative support to the Pain Rehabilitation Clinical Team ensuring an effective and efficient service is delivered.

There is a need to work flexibly between sites.

They will provide a tying service, demonstrate good organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

Main duties of the job

Work closely with all grades of clinical and administrative staff

Empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.

To communicate effectively in writing and verbally.

Ensure requests for further information are actioned promptly

Deal with patient/carer telephone calls and enquiries

Record clinic outcomes accurately

Arrange meetings/appointments for patients and relatives

Open and act on correspondence received

Undertake a variety of office duties to ensure the efficient and effective support to the department.

Assist with updating the Standard Operating Procedures (SOP) for all aspects of the administrative pathway that supports the Pain Rehabilitation Team.

About us

Why Work With Us

The Chronic Pain Service is a team of professionals including doctors, nurses, physiotherapists, occupational therapists and physical activity specialists. We work together with patients to help manage the effects of on-going pain.

The Chronic Pain Admin Team is a small team consisting of an Admin Team Leader, Medical Secretary, Secretarial Assistant and PRT Administrator and PRT Admin Assistant.

We offer a professional secretarial service to the clinical team.

Details

Date posted

04 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

388-7229273-A&C

Job locations

Torbay Hospital

Lowes Bridge

Torquay

TQ2 7AA


Job description

Job responsibilities

Ensure that high standards of customer service are provided

Answering the telephone and taking accurate messages

Maintain effective working relationships with colleagues

Maintain the quality of own work.

Use personal judgement to escalate or refer issues to colleagues / managers

Effectively deal with routine situations

Assist the PRT Administrator with the short courses

  • Assist in updating the ReConnect2Life calendar

Job description

Job responsibilities

Ensure that high standards of customer service are provided

Answering the telephone and taking accurate messages

Maintain effective working relationships with colleagues

Maintain the quality of own work.

Use personal judgement to escalate or refer issues to colleagues / managers

Effectively deal with routine situations

Assist the PRT Administrator with the short courses

  • Assist in updating the ReConnect2Life calendar

Person Specification

Qualifications and training

Essential

  • GCSE in Maths and English
  • Typing qualification or equivalent

Desirable

  • Relevant administrative or IT qualifications to NVQ Level 2 or equivalent

Knowledge and experience

Essential

  • Experience of audio typing
  • Working knowledge of Microsoft office packages - Outlook, Word, Excel
  • Clerical and administrative experience
  • Good communication skills

Desirable

  • NHS clerical and administrative experience
  • Customer care experience
  • Ability to use medical terminology
  • Knowledge and experience of Trust IT systems
Person Specification

Qualifications and training

Essential

  • GCSE in Maths and English
  • Typing qualification or equivalent

Desirable

  • Relevant administrative or IT qualifications to NVQ Level 2 or equivalent

Knowledge and experience

Essential

  • Experience of audio typing
  • Working knowledge of Microsoft office packages - Outlook, Word, Excel
  • Clerical and administrative experience
  • Good communication skills

Desirable

  • NHS clerical and administrative experience
  • Customer care experience
  • Ability to use medical terminology
  • Knowledge and experience of Trust IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Lowes Bridge

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Lowes Bridge

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Team Leader

Caryn Brockington

carynbrockington@nhs.net

01803656872

Details

Date posted

04 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

388-7229273-A&C

Job locations

Torbay Hospital

Lowes Bridge

Torquay

TQ2 7AA


Supporting documents

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