Ward clerk / Receptionist

Job summary

Our Ward clerk / Receptionist within our SRU department will provide high quality administrative reception and ward-clerk support across the surgical receiving unit, being the first point of contact for the patients and relatives on arrival.

Main duties of the job

• To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
• To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
• To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
• To be honest and learn from mistakes and help to create a "no-blame" culture were people feel able to share and learn from experiences together
• To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
• Acknowledge that you need to continually deliver greater value to customers
• Be honest about your biggest challenges and create a culture of curiosity and openness
• Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
• Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
• Help to develop and foster a learning environment where feedback is welcomed and valued

About us

Why Work With Us

The Surgical Receiving Unit (SRU) is a new unit within Torbay Hospital that takes patients directly referred from GPs, the Emergency Department and clinics.

We provide assessment for numerous surgical specialities including Urology, Orthopaedics and ENT. SRU is a fast-paced environment where every member of the MDT supports each other and are valued.