Medical Secretary in Trauma and Orthopaedics

Job summary

To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.

To support the Admin Team Leader to undertake change management.

To ensure that patients are treated with courtesy, dignity and respect.

To work primarily with The Consultant Orthopaedic Surgeons and their teams, along with other employees within the Trust. To liaise with patients, GP's and other external agencies.

Main duties of the job

• This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
• To communicate effectively in writing and verbally on a daily basis.
• To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed.
• To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
• All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
• Taking and transcribing formal minutes if required.
• To open and act on correspondence received and bring to the attention of the clinician along with the medical notes.
• To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department.
• The role will involve a large amount of audio typing of Orthopaedic letters, along with Fracture clinic letters.
• To plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leader.
• To produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.

About us

The Trauma and Orthopaedic Department is a very busy department with subspecialties in Upper limb (Shoulder & Elbow/Hand & Wrist), Foot & Ankle, Hip & Knee, and Extended Scope Practitioners (Physiotherapists and Podiatrists).

The department is very busy and the secretarial team is key to ensure things run smoothly and efficiently. It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and priorities workload effectively.

One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the department.

This role is a great training opportunity in order to progress your career.