Catering & Retail Support Assistant

Job summary

An exciting opportunity has arisen to join our busy Facilities Catering Services Team within the Directorate of Facilities and Estates.

You will be responsible to help provide a counter service and provide support and assistance to the regeneration and fresh cooked menu provided by the catering location's for service users and staff. This includes helping with the day to day provision of all the catering provided within the location including hospitality, vending and retail and patient feeding.

Working as part of the Catering Team, assisting in all aspects of food preparation, service, wash-up and cleaning duties, to deliver meals to the ward areas and retail outlets as quickly and efficiently as possible to ensure that the quality and temperature of food is not affected in transit and storage.

You will, as part of your role, hygienically clean the kitchen area and its equipment and adhering to all food safety procedures and practice and to provide a high-quality service to all customers using all catering facilities and provide efficient clerical and administrative support.

Main duties of the job

Ensure high standards when working as an individually or as part of the team and be aware of the Trust's objectives and priorities. The Trust's success depends on all staff playing an active role to make sure the existing areas of good practices are universally embedded within the organisation

Understand the Trust's key priorities and those for your Directorate and Service, Help translate these into key priorities for your workplace

Understand level 1 Equality and diversity

Demonstrate courteous behaviour

To respond with humanity and kindness to every person, by listening attentively and respecting others in conversations

To administer specified shifts as required

Promote an effective team ethos

To provide the highest quality of customer service by listening to and acting on feedback

Ensure your mandatory and essential staff training is appropriate and up to date

Fully engage in the Annual Review process

To work in partnership to achieve the best possible outcomes for our customers.

Helping and supporting your colleagues so that you work well together to achieve common goals and objectives

To assist in the induction of new staff and to demonstrate own activities to new employees and students within the work area

Take part in regularly meetings to achieve the best possible outcomes for our customers

About us

The department provides a meal service for approximately 400 patients and caters for up to 1,500 staff and visitors daily over seven days per week including Weekend and Bank holidays.