Senior Support Developer

Job description

Job responsibilities

Working closely with members of the AMS team, the One Devon EPR team, other system support teams, suppliers and the wider HIS teams, utilising clear communication channels and toolsets to deliver the teams day to day activities

Communicating with end users of systems supported by the AMS team, assessing their needs/issues and actioning accordingly to ensure resolution, allocating to colleagues, escalating to Manager or reassigning as and when required

Supporting manager to ensure team commitments can be met, providing cover for absence resulting from annual leave, sickness etc. or support where needed

Leading team or project meetings; participating in Team, Directorate and Departmental meetings with staff from various groups/areas, and encourage others to do so

Responding to escalations from junior team members, providing support or higher escalations as necessary

Provide cross training or support to junior team members to extend their skills and enable them to take on more activities. Train end users in areas of expertise, demonstrate new functionality and prototype options to programme, project and scoping meetings attended by senior end users

Provide guidance and support to junior members of the teamPlease review the job description for full detail.

Person Specification

Qualifications and training

Essential

• oEducated to degree level or equivalent professional qualification in a relevant subject, or equivalent work gained experience

Desirable

• oBridges accredited

Knowledge and experience

Essential

• oComputer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications oTraining in Computer programming, systems analysis, or system development or equivalent work gained experience oRecord of successful involvement in design, development, implementation, and support of complex IT software solutions oProven experience of programming using a modern programming language (including C# and Cache) (Specific languages may be mandatory as stated in the job advert) oDemonstrable knowledge of web technologies such as HTML, CSS and Java Script (May be mandatory as specified in the job advert) oKnowledge of Database Structure and design oExperience of running SQL database queries oExperience of delivering change within the NHS or similar environment oExperience in process capture, redesign, and system development lifecycles oExperience of systems integration, interfacing, web services and the NHS Interoperability Toolkit, and the use of integration products such as Ensemble, Cloverleaf, See-Beyond oKnowledge of the Health Level 7 messaging protocol acquired through training or relevant experience oExperience with using Intersystems Healthshare product sets oBridges accreditation and experience of building and supporting interfaces in a Bridges environment

Desirable

• oKnowledge of the following computer databases: Cache, Oracle, SQL Server with in-depth knowledge of at least one. (Specific database skills may be mandatory as specified in the job advert) oExperience of healthcare computing in the NHS oDemonstrable experience of supporting and/or developing one or more of the following systems: o InfoFlex o MS Office o MS Teams oMS Power Platform o Clinical Portal/ Healthshare o South Devon Legacy Apps oExperience of supporting and developing a Health Information Exchange/Clinical Portal. (May be mandatory as specified in the job advert) oUnderstanding and experience of current IT solutions and associated processes within the South Devon Health Community oUnderstanding and experience of working operationally in a complex NHS Trust oKnowledge of IT solutions widely used within the Acute and/or Community Healthcare environments

Specific skills

Essential

• oGood people skills; able to communicate effectively at all levels oInnovative, able to problem solve and make decisions oThe ability to lead meetings, prioritise tasks and resolve conflicts oAbility to work on own initiative with minimum supervision Team player oLogical and pragmatic approach to problem solving oAble to work under significant pressure with competing priorities oPersonal credibility, with ability to quickly gain the confidence of others Honesty, openness and integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Regent House/Home (South Devon based)

Regent Close

Torquay

TQ2 7AN

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)