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Senior Administrator

Torbay and South Devon NHS Foundation Trust

The closing date is 24 April 2025

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Job summary

We are excited to be advertising for a Senior Administrator, working 18.75 hours per week, based in the office at Springfield Court, in Barnstaple. You will be part of the team providing business support for our Mental Health clinical teams.

Children and Family Health Devon (CFHD) is the place to be! We have developed an innovative, integrated model of children's community services and now looking to appoint enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams.

As a large community service, you will be joining a strong, enthusiastic and supportive group of professionals who will be your peers, your phone a friend network and your inspiring colleagues.

This provides a real sense of professional collaboration at work, that will be an asset to your daily work, your career development and your support network.

Main duties of the job

  • providing excellent customer service by responding to incoming telephone queries in a timely and accurate way
  • producing and sending letters and reports
  • processing of incoming correspondence and referrals
  • booking of appointments
  • general administrative tasks
  • use of electronic systems
  • assisting with reporting and compilation of data

About us

Successful applicants will be employed by Torbay and South Devon Foundation Trust

Children and Family Health Devon (CFHD) comprises an Alliance of NHS organisations working together to improve health outcomes for children and young people in Devon, including;

  • Torbay and South Devon FT
  • Devon Partnership NHS Trust
  • Royal Devon University Healthcare NHS Foundation
  • Livewell South West

CFHD provides integrated care and treatment for children and young people across physical and mental health which are provided by Torbay and South Devon Foundation Trust and Devon Partnership Trust.

We are working closely with other organisations and providers to ensure we deliver locality and county-wide based integrated access to all of our services, based on the i-Thrive Framework, in response to consultation with our service users and communities.

CFHD works closely with our local universities of Plymouth, Exeter & the Peninsula Medical School where we support students in clinical training placements and in addition support our own staff to undertake post graduate training.

Our integrated care and treatment has been developed and refined in partnership with children, young people and their families/carers.

Our vision is to be a successful, vibrant, partnership that benefits the communities we serve.

Date posted

10 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

388-7081152-A&C

Job locations

Children and Family Health Devon

Springfield Court, Fishleigh Road, Roundswell

Barnstaple

EX31 3UD


Job description

Job responsibilities

  • Maintain effective working relationships with colleagues within the organisation. In particular, work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved
  • Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation
  • Required to use his or her personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager
  • Participate in service development projects/initiatives as requested by line manager

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Job description

Job responsibilities

  • Maintain effective working relationships with colleagues within the organisation. In particular, work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved
  • Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation
  • Required to use his or her personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager
  • Participate in service development projects/initiatives as requested by line manager

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Knowledge

Essential

  • Computer Literate
  • Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
  • Willing to undertake training relevant to the post

Desirable

  • Good knowledge of a wide range of office procedures

Experience

Essential

  • Clerical, administrative or reception experience (minimum 1 year).
  • Ability to communicate effectively
  • Interpersonal and organisational skills
  • Ability to prioritise workload

Desirable

  • Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.
  • Experience with minute taking

Qualifications

Essential

  • Good general education e.g. GCSEs or equivalent.

Desirable

  • NVQ level 3 Business Administration or equivalent experience
Person Specification

Knowledge

Essential

  • Computer Literate
  • Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
  • Willing to undertake training relevant to the post

Desirable

  • Good knowledge of a wide range of office procedures

Experience

Essential

  • Clerical, administrative or reception experience (minimum 1 year).
  • Ability to communicate effectively
  • Interpersonal and organisational skills
  • Ability to prioritise workload

Desirable

  • Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.
  • Experience with minute taking

Qualifications

Essential

  • Good general education e.g. GCSEs or equivalent.

Desirable

  • NVQ level 3 Business Administration or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Children and Family Health Devon

Springfield Court, Fishleigh Road, Roundswell

Barnstaple

EX31 3UD


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Children and Family Health Devon

Springfield Court, Fishleigh Road, Roundswell

Barnstaple

EX31 3UD


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Business Support Manager

Wendy Horne

wendyhorne@nhs.net

07812477684

Date posted

10 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

388-7081152-A&C

Job locations

Children and Family Health Devon

Springfield Court, Fishleigh Road, Roundswell

Barnstaple

EX31 3UD


Supporting documents

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