Job summary
The Respiratory service provides inpatient and outpatient care for patients with chronic lung diseases. This role is to provide a comprehensive and high-quality administrative service to the Respiratory department, with a particular focus on supporting the specialist Tuberculosis service.
The most rewarding part of this role is providing a high standard of administrative assistance to the clinical team, other departments and patients.
You will work with very little supervision, prioritising and manging their own workload on a day-to-day basis.
Part time and Flexible working considered; temporary secondment could be available subject to your current managers agreement
Main duties of the job
Communication and working relationships
- This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care
- To ensure patients are treated with courtesy, dignity and respect
- Communicate effectively in writing and verbally with:
Internal:
o Consultants
o Nursing staff
o Medical personnel
o Admin and clerical staff
o Ancillary staff
o Management
o Across the Trust
External:
o Patients and carers
o Members of the general public
o GP Practices
o Other hospitals both in and out of the district
About us
The Respiratory Department at Torbay Hospital is based in, the Heart and Lung Unit. We are a multi-disciplinary team, we collaborate with other Consultants, Respiratory Physiologists, Nursing Staff, Administrative teams, Specialty Doctors, and Specialist Registrars.
We undertake assessments and investigations, in addition to all aspects of treatment of patients with diseases and defects of the lungs.
You will be joining a supportive and dynamic team, who are committed to continuously improve the service for our patients.
Why work with us
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications and training
Essential
- Good standard of general education to include GCSE in Maths and English or equivalent
- Proven accurate typing
Desirable
- Medical terminology qualification
- Audio typing qualification
- Typing to RSA II/OCR II or equivalent level of speed and accuracy (40wpm)
Knowledge and experience
Essential
- Experience in a similar secretarial role
- Ability to use medical terminology appropriately
- Good knowledge of Microsoft Office software
- Proven experience of providing a customer focused service
- Proven audio typing experience
- Proven relevant experience in a busy office environment
Desirable
- Have knowledge of hospital systems, i.e.: PAS, Infoflex, Cyberlab, Unit4
- Knowledge of medical records
- Proficient in use of internet and email
- NHS experience
Specific skills
Essential
- Good telephone manner
- Ability to prioritise own workload and achieve strict deadlines
- Ability to communicate effectively with patients, relatives and all grades of hospital staff both verbally and in writing
- Ability to work as part of a team or independently within a team environment
- Ability to work as part of a team or independently within a team environment
- Ability to type letters of a distressing nature
Person Specification
Qualifications and training
Essential
- Good standard of general education to include GCSE in Maths and English or equivalent
- Proven accurate typing
Desirable
- Medical terminology qualification
- Audio typing qualification
- Typing to RSA II/OCR II or equivalent level of speed and accuracy (40wpm)
Knowledge and experience
Essential
- Experience in a similar secretarial role
- Ability to use medical terminology appropriately
- Good knowledge of Microsoft Office software
- Proven experience of providing a customer focused service
- Proven audio typing experience
- Proven relevant experience in a busy office environment
Desirable
- Have knowledge of hospital systems, i.e.: PAS, Infoflex, Cyberlab, Unit4
- Knowledge of medical records
- Proficient in use of internet and email
- NHS experience
Specific skills
Essential
- Good telephone manner
- Ability to prioritise own workload and achieve strict deadlines
- Ability to communicate effectively with patients, relatives and all grades of hospital staff both verbally and in writing
- Ability to work as part of a team or independently within a team environment
- Ability to work as part of a team or independently within a team environment
- Ability to type letters of a distressing nature
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
