Team Leader - General Surgery & Urology

Torbay and South Devon NHS Foundation Trust

The closing date is 30 April 2025

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Job summary

Our Admin Team Leader will provide direct line management support andsupervision of the secretarial and administration teams in the appointed areas, ensuring strict compliance with trust policies and procedures.

They will monitor and ensure that the management of patients is efficient and effective, considering the individual needs of the patient and the requirements of the service. They will ensure that patients are treated with courtesy, dignity and respect. They will support the Practice Manager to undertake change management.

Main duties of the job

o Provide line management support and supervision for the secretarial and administration teams and junior doctors in the designated areaso Input and verify on HealthRoster staff absence and overtime for thesecretarial and administration teamso Monitor stages of the Patient Tracking List (PTL) for exceptions and data quality - where found any patient who is at risk of breaching 18RTT/Cancer pathways - are to be proactively managed and if required escalate to thePractice Manager

About us

Torbay and South Devon NHS Foundation Trust (Torbay Hospital) is a busy, successful and progressive hospital located on the English Riviera, South Devon's beautiful bay which is surrounded by stunning coast and countryside. We are famous for our award winning beaches and vast countryside waiting for you to explore.

The cities of Exeter and Plymouth are also close by with access to all major cities via excellent rail links. Opportunities for outdoor activities both on and off the water abound, with easy access to the neighbouring centres of Plymouth and Exeter.

Why work with us

Date posted

10 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

388-6828941-A&C

Job locations

Torbay NHS Trust

Newton Road

Torquay

TQ2 7AA


Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Qualifications and training

Essential

  • Good level of general education
  • Keyboard Skills
  • NVQ3 in Administration or equivalent

Desirable

  • Management qualification or relevant experience

Knowledge and experience

Essential

  • Evidence of problem solving skills
  • Experience of change management
  • Experience working with PCs and spread sheets
  • Understanding & knowledge of Patient Administration System (PAS), PTLs, Infoflex, Allocate, CRIS, e-Referral etc
  • Customer Care
  • Experience in working within multi skilled teams

Desirable

  • Proven relevant NHS supervisory experience
  • Knowledge of Patient Access Policy
  • Understanding of performance targets and waiting lists
  • Experience of compiling departmental timetables and rotas
Person Specification

Qualifications and training

Essential

  • Good level of general education
  • Keyboard Skills
  • NVQ3 in Administration or equivalent

Desirable

  • Management qualification or relevant experience

Knowledge and experience

Essential

  • Evidence of problem solving skills
  • Experience of change management
  • Experience working with PCs and spread sheets
  • Understanding & knowledge of Patient Administration System (PAS), PTLs, Infoflex, Allocate, CRIS, e-Referral etc
  • Customer Care
  • Experience in working within multi skilled teams

Desirable

  • Proven relevant NHS supervisory experience
  • Knowledge of Patient Access Policy
  • Understanding of performance targets and waiting lists
  • Experience of compiling departmental timetables and rotas

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay NHS Trust

Newton Road

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay NHS Trust

Newton Road

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Jodie Henley

jodie.henley@nhs.net

01803656253

Date posted

10 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

388-6828941-A&C

Job locations

Torbay NHS Trust

Newton Road

Torquay

TQ2 7AA


Supporting documents

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