Job summary
We are looking for a self-motivated well organised person with good communication skills who likes to work as part of a team but also the ability to use their initiative and work on their own.
This role would suit those with proven admin and customer service experience to provide a comprehensive efficient and effective service to Specialist Services within the Sensory Team, Disability Information and Accessible Information Services. The role may also entail providing administration support across Spec Services and other community teams dependent on where demand is.
This post provides a single point of contact for both professionals in Health and Social care and the public and requires a prompt response to initial enquires and referrals ensuring all information is gathered accurately.
Main duties of the job
Responsible for being the first point of contact dealing with callers in person, on the telephone, email, text and post
Respond and be responsible for referrals and enquires from Health, Social Care and the General Public
Gather information to assess risks and needs. To maintain a waiting list and allocate cases as required depending on urgency
Complete reviews and complete appropriate records, action outcomes
Provide comprehensive administration for the service, the team and the Manager
Work in a busy environment and understanding the complexities and communication needs of those with a Sensory Loss
To undertake additional duties as required, commensurate with the level of the job
About us
The teams sit within the Torquay integrated Service covering the whole of Torbay. There is a base in Union House Torquay and a resource centre that runs from Paignton and offers drop in sessions as well as group sessions facilitated by the team.
The teams have a wealth of specialist experience and excellent communication skills. We motivated and passionate providing a proactive service, being flexible and creative in meeting the needs of the community who have a sensory loss.
The Baywide Specialist Services team consist of:
The Review and Insight Team
Transitions Team (preparing for adulthood)
Sensory Team Services
Disability Information and Accessible Information Services
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications and training
Essential
- GCSE passes at Grade C or above or equivalent experience
- Evidence of consistent pattern of learning from education, training and experience
- Understanding of basic human needs - physical, emotional, health and social
- Good standard of numeracy and literacy
- Experience of working within a customer facing environment
- Understanding of confidentiality
- Understanding GDPR
Desirable
- NVQ 3 in Social/Healthcare
Knowledge and experience
Essential
- Awareness of Care Act 2014 legislation
- Assessment & Care Management Process, policies and standards
- Effective keyboard/IT skills, which include accurate recording skills
- Effective in using multiple data base computer systems
- Evidence of continue personal learning and development
- Willingness to undertake training to develop within role
- Commitment to anti-discriminatory practices and compliance with the Equal Opportunities Policy
- Ability to respect confidentiality and deal with matters of a sensitive nature
Desirable
- Experience working with those who require support within the community
- Experience of working in a health or social care setting
- Evidence of risk assessment training/awareness
Requirements due to work environment/conditions
Essential
- Good communicator, able to use negotiation skills and deal with confidential issues
- Team Player requirements
Specific Skills
Essential
- Presentation of various documentation using Microsoft Office
- Use of bespoke database for data input and retrieval
- Good communication skills to communicate effectively with customers, carers, specialist services and colleagues
- Experience working within a social/health care setting, working with multi-disciplinary teams
- Awareness of various formats for communication
Person Specification
Qualifications and training
Essential
- GCSE passes at Grade C or above or equivalent experience
- Evidence of consistent pattern of learning from education, training and experience
- Understanding of basic human needs - physical, emotional, health and social
- Good standard of numeracy and literacy
- Experience of working within a customer facing environment
- Understanding of confidentiality
- Understanding GDPR
Desirable
- NVQ 3 in Social/Healthcare
Knowledge and experience
Essential
- Awareness of Care Act 2014 legislation
- Assessment & Care Management Process, policies and standards
- Effective keyboard/IT skills, which include accurate recording skills
- Effective in using multiple data base computer systems
- Evidence of continue personal learning and development
- Willingness to undertake training to develop within role
- Commitment to anti-discriminatory practices and compliance with the Equal Opportunities Policy
- Ability to respect confidentiality and deal with matters of a sensitive nature
Desirable
- Experience working with those who require support within the community
- Experience of working in a health or social care setting
- Evidence of risk assessment training/awareness
Requirements due to work environment/conditions
Essential
- Good communicator, able to use negotiation skills and deal with confidential issues
- Team Player requirements
Specific Skills
Essential
- Presentation of various documentation using Microsoft Office
- Use of bespoke database for data input and retrieval
- Good communication skills to communicate effectively with customers, carers, specialist services and colleagues
- Experience working within a social/health care setting, working with multi-disciplinary teams
- Awareness of various formats for communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Union House
89 Union Street, 4th Floor
Torquay
TQ1 3YA
