Job summary
We are seeking experienced, Epic certified Application Analysts to join the One Devon EPR Programme across a range of clinical and administrative applications including: Emergency Medicine, Inpatients, Outpatients, Theatres, Laboratories and Patient Administration.
As an Application Analyst you will support clinical or operational areas by working closely with colleagues to ensure current workflows, processes and procedures are configured appropriately within the new Devon-wide Epic EPR system that will be implemented across Torbay and South Devon NHS Foundation Trust and University Hospitals Plymouth NHS Trust
Main duties of the job
What You'll Do:
- Drive Excellence: Apply your IT, clinical, operational, or administrative knowledge to enhance patient pathways and deliver high-quality EPR solutions
About us
Why Work With Us
This vacancy is being advertised by Torbay and South Devon NHS Foundation Trust however applications from individuals employed by Royal Devon University Healthcare NHS Foundation Trust and University Hospitals Plymouth NHS Trust are encouraged.
By applying for one of these vacancies you are agreeing for your application and personal information to be shared between the three organisations as necessary to complete the recruitment process.
Job description
Job responsibilities
Communication and Working Relationships
- Maintain regular communication with other configuration teams and relevant supplier staff.
- Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience.
- Work with Principal Trainers to ensure awareness of build development and changes.
Analytical Judgement
- Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level.
- Investigate end users preferences and populate databases as part of the configuration process.
- Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application
Planning and Organisation
- Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines.
- Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) to discuss workflows and/or areas of concern and/or take notes of any action points.
- Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met.
Physical Skills
- Advanced keyboard skills
- Patient and Client Care
- Contact with patients is incidental, although there may be work required in clinical areas to understand current and proposed processes effectively.
Finance, Equipment and other Resources
- Ensure compliance to relevant standard operating procedures, policies and change control mechanisms
People Management and Training
- Responsible for the safe use of IT equipment issued by the Trust i.e. Trust Laptop and related hardware
Information Technology and Administrative
- Delivers specialist training and demonstrations to staff.
- Work with the report writers in the Configuration Team and the BI Team to ensure the application produces all reports required by the department.
- Ensure that all generated documentation is fit for purpose, accepted and retained in line with Trust processes
Research and development
- Work with the testing team to develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Testing Managers instructions.
- Ensure testing activity is completed and tracked on a regular basis and is consistent with published deadlines
Freedom to Act
- Work in a complex and unstructured multi-disciplinary environment and be able to act with minimum guidelines. Be an expert in the application area;
- Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate
- Assist with training colleagues in the application area and deliver specialist training when required
- Handle change management issues professionally and sometimes in hostile or antagonistic situations where there is resistance to change
Job description
Job responsibilities
Communication and Working Relationships
- Maintain regular communication with other configuration teams and relevant supplier staff.
- Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience.
- Work with Principal Trainers to ensure awareness of build development and changes.
Analytical Judgement
- Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level.
- Investigate end users preferences and populate databases as part of the configuration process.
- Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application
Planning and Organisation
- Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines.
- Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) to discuss workflows and/or areas of concern and/or take notes of any action points.
- Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met.
Physical Skills
- Advanced keyboard skills
- Patient and Client Care
- Contact with patients is incidental, although there may be work required in clinical areas to understand current and proposed processes effectively.
Finance, Equipment and other Resources
- Ensure compliance to relevant standard operating procedures, policies and change control mechanisms
People Management and Training
- Responsible for the safe use of IT equipment issued by the Trust i.e. Trust Laptop and related hardware
Information Technology and Administrative
- Delivers specialist training and demonstrations to staff.
- Work with the report writers in the Configuration Team and the BI Team to ensure the application produces all reports required by the department.
- Ensure that all generated documentation is fit for purpose, accepted and retained in line with Trust processes
Research and development
- Work with the testing team to develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Testing Managers instructions.
- Ensure testing activity is completed and tracked on a regular basis and is consistent with published deadlines
Freedom to Act
- Work in a complex and unstructured multi-disciplinary environment and be able to act with minimum guidelines. Be an expert in the application area;
- Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate
- Assist with training colleagues in the application area and deliver specialist training when required
- Handle change management issues professionally and sometimes in hostile or antagonistic situations where there is resistance to change
Person Specification
Qualifications and Training
Essential
- Degree level or equivalent experience
- Post graduate qualification or equivalent relevant experience and/or evidence of continuing professional development
- Epic Certification
Knowledge
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
Desirable
- Experience of Epic configuration
- Previous NHS experience
Person Specification
Qualifications and Training
Essential
- Degree level or equivalent experience
- Post graduate qualification or equivalent relevant experience and/or evidence of continuing professional development
- Epic Certification
Knowledge
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
Desirable
- Experience of Epic configuration
- Previous NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
