Job summary
The Torbay Adult Health and Social care team have a vacancy for a 37.5 hour Health and Social Care Co-ordinator working Monday - Friday between the hours of 8am & 6pm with some weekend and bank holiday working
Working in a team providing a single point of contact for community health and social care referrals. This will include talking to a variety of individuals over the phone, via emails and face to face. Collation of appropriate information to record a needs led referral or assessment, which will include applying Care Act Eligibility and identifying potential risk. To provide advice, information and signpost to other local statutory and voluntary services as well as completing full Care Act assessments of need and formulating Support Plans and acting as a Keyworker.
You should have excellent communication & I.T. skills, have a knowledge and understanding of the Care Act Legislation & Eligibility and be able to multi task and prioritise effectively. Previous experience working in a Health and Social Care setting with Patients/service users and other members of the public is necessary as is the ability to write up documents and reports clearly and concisely.
It is essential that you are Organised, able to manage your time efficiently and can demonstrate the ability to undertake duties autonomously.
To provide a single point of co-ordination for all incoming Health & Social Care enquiries received.
Please note - The starting band is dependent on qualification.
Main duties of the job
To provide a consistent point of contact for members of the public or professionals. To undertake conversations to identify needs and risk and collate accurate and appropriate information to refer to the multi- disciplinary team or other Community Led and Voluntary/ Statutory services. To carry out social care assessments, apply eligibility and contribute to multi-disciplinary assessments in accordance to the Care Act 2014. To Provide advice and information where appropriate and to provide short-term management of a caseload as well as formulating support plans.
- To co-ordinate a caseload working alongside a multi-disciplinary Team
- To research a variety or IT solutions
- To undertake Social care assessments ensuring you work within a legislative framework including the Care Act
- To commission appropriate Health and Social Care Services in accordance with current eligibility and liaise with Service Users, carers, families and colleagues
- To formulate/contribute to detailed support plans/summary of needs and contribute to setting goals and objectives based on assessments carried out.
- To endeavour to meet identified goals in the most cost effective way
- To explain the financial assessment process to service users and ensure referrals are made to the Financial assessments and benefits team
- To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly
About us
The HSCC Torquay Team consists of 13 Team members. We respond in a timely and efficient way to the needs of our Community, by providing easy access to advice/information & support relating to Health & Social Care, including O.T., Physio, Community Nursing and Social Care for the Population of Torquay.
The team aim to deal with what they can today and only pass on work where necessary. They respond to incoming enquiries in relation to Community Health and Social Care needs, carry out social care assessments as well as identifying risk, priority and needs. The team co-ordinate hospital discharges for patients and the Intermediate Care caseload. The team work on a rota basis 7 days a week.
Why work with us - 1 (pagetiger.com)
Job description
Job responsibilities
- To communicate with members of the public, unpaid carers, family members, other professionals, colleagues & external partners over the phone, face to face and using IT solutions.
- To liaise with individuals who may have communication difficulties due to a speech and language needs, a sensory impairment or a mental health need.
- To exercise tact, empathy & sensitivity at all times and use negotiation skills.
- To liaise and work closely with other members of the multi-disciplinary team
- To communicate medical, social & sensitive information ensuring General Data Protection Regulations are adhered to.
- To be able to work in an extremely demanding, pressured and stressful environment with constant interruptions by telephone, colleagues and professional office visitors, all relating to current cases or new enquiries.
- To be able to multi-task, re-prioritise your workload at short notice and identify risks and urgent work that requires action.
- Demonstrate the ability to undertake duties in an autonomous manner
- To work pro-actively to take referrals, manage a small caseload & co-ordinate a support plan to meet identified needs.
- To be able to collate appropriate information from a variety of sources relating to individuals, their needs and support network and to apply eligibility
- To analyse information to determine potential risk & priority and action required
- To direct incoming referrals to appropriate teams for assessment
- To collate referral information to identify risks, needs and eligibility.
- To undertake social care assessments primarily ensuring you work within the legislative framework including the Care Act.
- To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly.
- To consider the use of Assistive Technology to meet needs
- To commission appropriate Health and Social care Services in accordance with current eligibility and liaise with service users, carers, families and colleagues.
- To formulate/contribute to detailed support plans/summary of needs and contribute to setting goals and objectives based on assessments carried out.
- To ensure all mandatory training is kept up to date
Job description
Job responsibilities
- To communicate with members of the public, unpaid carers, family members, other professionals, colleagues & external partners over the phone, face to face and using IT solutions.
- To liaise with individuals who may have communication difficulties due to a speech and language needs, a sensory impairment or a mental health need.
- To exercise tact, empathy & sensitivity at all times and use negotiation skills.
- To liaise and work closely with other members of the multi-disciplinary team
- To communicate medical, social & sensitive information ensuring General Data Protection Regulations are adhered to.
- To be able to work in an extremely demanding, pressured and stressful environment with constant interruptions by telephone, colleagues and professional office visitors, all relating to current cases or new enquiries.
- To be able to multi-task, re-prioritise your workload at short notice and identify risks and urgent work that requires action.
- Demonstrate the ability to undertake duties in an autonomous manner
- To work pro-actively to take referrals, manage a small caseload & co-ordinate a support plan to meet identified needs.
- To be able to collate appropriate information from a variety of sources relating to individuals, their needs and support network and to apply eligibility
- To analyse information to determine potential risk & priority and action required
- To direct incoming referrals to appropriate teams for assessment
- To collate referral information to identify risks, needs and eligibility.
- To undertake social care assessments primarily ensuring you work within the legislative framework including the Care Act.
- To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly.
- To consider the use of Assistive Technology to meet needs
- To commission appropriate Health and Social care Services in accordance with current eligibility and liaise with service users, carers, families and colleagues.
- To formulate/contribute to detailed support plans/summary of needs and contribute to setting goals and objectives based on assessments carried out.
- To ensure all mandatory training is kept up to date
Person Specification
Qualifications and training
Essential
- GCSE grade C or above
- Evidence of consistent pattern of learning from education, training and experience
- Understanding of basic human needs - physical, emotional, health and social
Desirable
- NVQ/CQF in social/health care
- To have a level 4 in health & Social Care/or on appointment to commence the qualification within the HSCC role
Knowledge and experience
Essential
- Awareness of Care Act 2014 legislation
- Assessment & Care Management Process, policies and standards
- Effective keyboard/IT skills, which include accurate recording skills
- Effective in using multiple data base computer systems
Desirable
- Customer care/reception training
- Evidence of risk assessment training/awareness
- Use of recognised IT packages
Specific Skills
Essential
- At least 2 years' experience working in a health or social care setting with patient contact
- Experience of multi-disciplinary working
- Proven interpersonal skills
- Good communication skills to communicate effectively with customers, carers, specialist services and colleagues
- Calm and polite when meeting conflicting deadlines in crisis situations
- A self-awareness of own strengths and limitations
- Able to demonstrate good coordination
- Good organising skills with the ability to use time effectively and prioritise work
- Demonstrate an ability to undertake duties with greater autonomy and accountability
- Effective working as individual but also as part of larger team
- Evidence of continued personal learning and development
- Willingness to undertake training to develop within role
- Commitment to anti-discriminatory practices and compliance with the Equal Opportunities Policy
Desirable
- Evidence of undertaking holistic assessment of person's needs, commissioning, care planning and reviewing services
Person Specification
Qualifications and training
Essential
- GCSE grade C or above
- Evidence of consistent pattern of learning from education, training and experience
- Understanding of basic human needs - physical, emotional, health and social
Desirable
- NVQ/CQF in social/health care
- To have a level 4 in health & Social Care/or on appointment to commence the qualification within the HSCC role
Knowledge and experience
Essential
- Awareness of Care Act 2014 legislation
- Assessment & Care Management Process, policies and standards
- Effective keyboard/IT skills, which include accurate recording skills
- Effective in using multiple data base computer systems
Desirable
- Customer care/reception training
- Evidence of risk assessment training/awareness
- Use of recognised IT packages
Specific Skills
Essential
- At least 2 years' experience working in a health or social care setting with patient contact
- Experience of multi-disciplinary working
- Proven interpersonal skills
- Good communication skills to communicate effectively with customers, carers, specialist services and colleagues
- Calm and polite when meeting conflicting deadlines in crisis situations
- A self-awareness of own strengths and limitations
- Able to demonstrate good coordination
- Good organising skills with the ability to use time effectively and prioritise work
- Demonstrate an ability to undertake duties with greater autonomy and accountability
- Effective working as individual but also as part of larger team
- Evidence of continued personal learning and development
- Willingness to undertake training to develop within role
- Commitment to anti-discriminatory practices and compliance with the Equal Opportunities Policy
Desirable
- Evidence of undertaking holistic assessment of person's needs, commissioning, care planning and reviewing services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
