Specialist Healthcare Support Worker

Torbay and South Devon NHS Foundation Trust

The closing date is 15 October 2024

Job summary

Job Overview

The post holder will work as part of the MDT ensuring the delivery of excellent clinical care within the HOP environment, taking a lead role in the assessment and care of patients demonstrating challenging behaviours.

The post holder will take a lead role in ensuring the completion of 'This is Me' documents and appropriate risk assessments, to gain vital collateral information regarding this group of patients.

The post holder, in conjunction with the Safeguarding and MH Leads within the ISU, form part of an education team, delivering staff educational programmes to improve knowledge and skills across the HOP clinical areas.

Main duties of the job

Main duties of the job

The Specialised HCA will work within the sphere of the nursing team to provide a high quality of nursing care across the full spectrum of nursing, in particular those patients displaying challenging behaviours. Working under the leadership of the Registered Nurse.

To monitor Mental Capacity Act and Deprivation Of Liberty and Safeguarding compliance on the ward and escalate it to the senior nurse

The postholder will work as part of the team, delivering health and social care that focuses on the holistic needs of the service users

They will carry out specific clinical tasks and responsibilities as delegated by registered practitioners

The post holder will be part of an MDT, working with and supporting all members of that team both within and external to the directorate

Supervision and teaching of junior staff will be part of the role

Key objectives and responsibilities will be identified and agreed at interview and yearly appraisal

These additional responsibilities may change on an annual basis and work towards increasing the clinical competencies of the individual

About us

Why Work With Us

Cheetham Hill ward is a 28 bed care of the older person ward with a dementia specialism. We provide care and assessment for patients in the acute medical conditions.

Cheetham Hill Ward is a welcoming and busy environment with a well established multidisciplinary team approach. We are committed to providing timely, high quality, patient-centred care

The post holder will work as part of the developing and dynamic team of nurses and the wider MDT, to improve the patient experience and progress the care of a wide range of patients.

Date posted

02 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

388-6576993-ACS

Job locations

Torbay Hospital

Lowes Bridge

Torquay

TQ2 7AA


Job description

Job responsibilities

Detailed Job description and responsibilities

  • Interview patients and carers as part of the assessment process
  • Communicate clinical information and other important aspects regarding patient centred care to colleagues, senior therapy and nursing staff
  • Ensure completion of specific documentation This is Me and Risk Assessments
  • Under the direction of the senior team, communicate information to patients, carers and visitors in an empathetic and tactful manner
  • Effectively communicate with people who have communication difficulties, partial hearing, mental illness or who are partially sighted
  • Foster an interdisciplinary approach to practice within the clinical environments
  • Participate in multidisciplinary meetings and case conferences
  • Skills relevant to HOP, developed through clinical practice and training
  • Basic nursing care duties alongside colleagues, patient and non-patient manual handling and dealing with potentially volatile situations
  • Basic resuscitation skills
  • Basic IT skills
  • Demonstrate skills and support less experienced staff, new staff, bank, agency and students as a feature of daily work routine
  • Provide education and training to patients, carers and colleagues
  • Complete routine department and patient documentation in line with agreed local policies
  • Take a lead role in the completion and development of specialised risk assessments
  • Assist in maintaining patient and carer information (notice boards and information leaflets)
  • In conjunction with colleagues, be able to understand patients condition; using knowledge of anatomy, physiology, normal function, basic assessments and test results
  • Able to recognise the impact of cognitive and perceptual problems on patients performance
  • Able to recognise the need and importance for appropriate risk assessments for patients requiring enhanced observation
  • Able to take appropriate action which may avoid foreseeable harm to patients, carers, colleagues and visitors
  • To use observational information and patient knowledge to inform intervention plans
  • Can adapt to changes in working pattern and environment on a day or weekly basis
  • Can plan and organise assigned tasks, when carrying out duties in relation to effective patient care and assessment
  • Plan and carry out group activities both with colleagues and independently, in accordance with the treatment plans (e.g. exercise activities, meaningful occupation)
  • Participate in planning care, following a patient centred approach
  • Undertake assigned care and assessment to achieve stated objectives. This includes personal care, physical exercise, functional practice and tasks to improve cognition and communication
  • Prioritise workload to facilitate patients recovery whilst respecting patients dignity and privacy
  • Undertake and record clinical observation, routine tests, and outcome measures
  • Advises and assists patients and others in the safe use of available support services
  • Knowledge of local and Trusts policies and procedures
  • Knowledge of using appropriate resources in a cost-effective manner
  • Ordering and maintaining unit stock levels as directed by a budget holding member of staff
  • Participate in clinical audit, research and quality monitoring as required
  • Using initiative to act on changes in patient circumstances under the guidance of registered staff
  • Recognise the need to seek guidance when necessary
  • Carry out duties both with and without direct supervision
  • Working in potentially volatile situations
  • Standing, walking, sitting and climbing stairs
  • Working in awkward positions
  • Manual handling of patients and loads and use of mechanical aids
  • Frequent light physical effort
  • Several periods of moderate physical effort during every shift
  • Able to follow routine of the workplace whilst being able to adapt to unpredictable events in clinical practice
  • Forming and managing therapeutic relationships with patients (in particular those patients with cognitive / perceptual / behavioural difficulties)
  • Form and manage therapeutic relationships with families and carers
  • Concentration on documenting care and observations, multitasking and occasional interruptions

Job description

Job responsibilities

Detailed Job description and responsibilities

  • Interview patients and carers as part of the assessment process
  • Communicate clinical information and other important aspects regarding patient centred care to colleagues, senior therapy and nursing staff
  • Ensure completion of specific documentation This is Me and Risk Assessments
  • Under the direction of the senior team, communicate information to patients, carers and visitors in an empathetic and tactful manner
  • Effectively communicate with people who have communication difficulties, partial hearing, mental illness or who are partially sighted
  • Foster an interdisciplinary approach to practice within the clinical environments
  • Participate in multidisciplinary meetings and case conferences
  • Skills relevant to HOP, developed through clinical practice and training
  • Basic nursing care duties alongside colleagues, patient and non-patient manual handling and dealing with potentially volatile situations
  • Basic resuscitation skills
  • Basic IT skills
  • Demonstrate skills and support less experienced staff, new staff, bank, agency and students as a feature of daily work routine
  • Provide education and training to patients, carers and colleagues
  • Complete routine department and patient documentation in line with agreed local policies
  • Take a lead role in the completion and development of specialised risk assessments
  • Assist in maintaining patient and carer information (notice boards and information leaflets)
  • In conjunction with colleagues, be able to understand patients condition; using knowledge of anatomy, physiology, normal function, basic assessments and test results
  • Able to recognise the impact of cognitive and perceptual problems on patients performance
  • Able to recognise the need and importance for appropriate risk assessments for patients requiring enhanced observation
  • Able to take appropriate action which may avoid foreseeable harm to patients, carers, colleagues and visitors
  • To use observational information and patient knowledge to inform intervention plans
  • Can adapt to changes in working pattern and environment on a day or weekly basis
  • Can plan and organise assigned tasks, when carrying out duties in relation to effective patient care and assessment
  • Plan and carry out group activities both with colleagues and independently, in accordance with the treatment plans (e.g. exercise activities, meaningful occupation)
  • Participate in planning care, following a patient centred approach
  • Undertake assigned care and assessment to achieve stated objectives. This includes personal care, physical exercise, functional practice and tasks to improve cognition and communication
  • Prioritise workload to facilitate patients recovery whilst respecting patients dignity and privacy
  • Undertake and record clinical observation, routine tests, and outcome measures
  • Advises and assists patients and others in the safe use of available support services
  • Knowledge of local and Trusts policies and procedures
  • Knowledge of using appropriate resources in a cost-effective manner
  • Ordering and maintaining unit stock levels as directed by a budget holding member of staff
  • Participate in clinical audit, research and quality monitoring as required
  • Using initiative to act on changes in patient circumstances under the guidance of registered staff
  • Recognise the need to seek guidance when necessary
  • Carry out duties both with and without direct supervision
  • Working in potentially volatile situations
  • Standing, walking, sitting and climbing stairs
  • Working in awkward positions
  • Manual handling of patients and loads and use of mechanical aids
  • Frequent light physical effort
  • Several periods of moderate physical effort during every shift
  • Able to follow routine of the workplace whilst being able to adapt to unpredictable events in clinical practice
  • Forming and managing therapeutic relationships with patients (in particular those patients with cognitive / perceptual / behavioural difficulties)
  • Form and manage therapeutic relationships with families and carers
  • Concentration on documenting care and observations, multitasking and occasional interruptions

Person Specification

Qualification and Training

Essential

  • Evidence of relevant knowledge and skills in the field of HOP/Stroke or patients with challenging behaviours
  • Good written and verbal skills
  • Basic IT skills

Desirable

  • Relevant NVQ level 3 or equivalent training

Knowledge and Experience

Essential

  • Proven experience of assisting with intimate personal care activities e.g. washing, toileting, etc...
  • Detailed knowledge of and ability to use, patient handling and technical equipment relevant to patient group
  • Knowledge and awareness of dealing with patients who demonstrate challenging behaviour
  • Understands need to work within limits of own competence
  • Excellent documentation skills

Desirable

  • Experience of working as part of a MDT
  • Awareness of MCA and DoLs
  • Knowledge and skills in a strengths-based approach

Specific Skills

Essential

  • Experience of providing a service directly to members of the public
  • Experience of dealing with volatile and aggressive situations
  • Ability to motivate and reassure people in difficult and potentially distressing conditions
  • Ability to work at weekends, bank holidays and nights

Desirable

  • Experience of providing information, training or education to members of staff and the public
  • Experience of working with individuals with communication or cognitive and/or behavioural difficulties
Person Specification

Qualification and Training

Essential

  • Evidence of relevant knowledge and skills in the field of HOP/Stroke or patients with challenging behaviours
  • Good written and verbal skills
  • Basic IT skills

Desirable

  • Relevant NVQ level 3 or equivalent training

Knowledge and Experience

Essential

  • Proven experience of assisting with intimate personal care activities e.g. washing, toileting, etc...
  • Detailed knowledge of and ability to use, patient handling and technical equipment relevant to patient group
  • Knowledge and awareness of dealing with patients who demonstrate challenging behaviour
  • Understands need to work within limits of own competence
  • Excellent documentation skills

Desirable

  • Experience of working as part of a MDT
  • Awareness of MCA and DoLs
  • Knowledge and skills in a strengths-based approach

Specific Skills

Essential

  • Experience of providing a service directly to members of the public
  • Experience of dealing with volatile and aggressive situations
  • Ability to motivate and reassure people in difficult and potentially distressing conditions
  • Ability to work at weekends, bank holidays and nights

Desirable

  • Experience of providing information, training or education to members of staff and the public
  • Experience of working with individuals with communication or cognitive and/or behavioural difficulties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Lowes Bridge

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Lowes Bridge

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Ward Manager

Naomi Willicott

nwillicott@nhs.net

01803656539

Date posted

02 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

388-6576993-ACS

Job locations

Torbay Hospital

Lowes Bridge

Torquay

TQ2 7AA


Supporting documents

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