Job summary
Our Medical Secretary will provide high quality secretarial, administrative and clerical support to Consultant Rheumatologists, maintaining departmental and Trust standards in line with Standard Operating Procedures.
They will help and support the Admin Team Co-ordinator to undertake change management. They will ensure patients are treated with courtesy, dignity and respect.
Main duties of the job
Communication and working relationships
- This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care
- To ensure patients are treated with courtesy, dignity and respect
- Communicate effectively in writing and verbally with:
- Internal:
o Consultants
o Nursing staff
o Medical personnel
o Admin and clerical staff
o Ancillary staff
o Management
o Across the Trust
o Patients and carers
o Members of the general public
o GP Practices
o Other hospitals both in and out of the district
o Locum medical agencies
About us
The Rheumatology Department at Torbay Hospital is based in Kitson Hall. We work as a close multi-disciplinary team which consists of Consultants, Specialist Registrars, Specailist Nurses, Specailist Dietitians and administration staff, and other specialist staff.We carry out assessment, investigations and treatment of patients with life-long conditions, whilst offering an holistic approach to their care.
We prioritise caring, commitment, inclusivity and quality. We value solutions and strengths, promoting outside the box thinking and embracing innovation and change for improvement. If you align with our values and vision, and are passionate about meaningful work with people, you could be a valuable addition to our team.
Joining us means working in one of the most picturesque parts of the UK, with a high quality of life. Whether you prefer the coast, white-water rafting, moorland treks, or connecting with nature, it's all easily accessible in the South West.
Job description
Job responsibilities
Policy and service responsibility
- To ensure relevant training is completed in order to use Trust IT computer systems
- To use the relevant Trust IT computer systems to maintain patient records
- To ensure you have the necessary training to utilise specialist secretarial equipment
- To provide cover for the medical secretaries and other members of the secretarial and administration team as required
- To contribute to the development of policy and processes as required
- To support continuous quality improvement
- To support the delivery of agreed service outcomes
- To order stationery on Unit4
- Responsibility for supervision, leadership and management
- Supervisor responsibility for administrative support staff
Job description
Job responsibilities
Policy and service responsibility
- To ensure relevant training is completed in order to use Trust IT computer systems
- To use the relevant Trust IT computer systems to maintain patient records
- To ensure you have the necessary training to utilise specialist secretarial equipment
- To provide cover for the medical secretaries and other members of the secretarial and administration team as required
- To contribute to the development of policy and processes as required
- To support continuous quality improvement
- To support the delivery of agreed service outcomes
- To order stationery on Unit4
- Responsibility for supervision, leadership and management
- Supervisor responsibility for administrative support staff
Person Specification
essential
Essential
- Good standard of general education to include GCSE in Maths and English or equivalent
- Proven accurate typing
- Good knowledge of Microsoft Office software
- Proven experience of providing a customer focused service
- Proven relevant experience in a busy office environment
- Ability to work as part of a team or independently within a team environment
Desirable
- Audio typing qualification
- Have knowledge of hospital systems, i.e.: PAS, Infoflex, Cyberlab, Ultragenda, Unit4
- NHS experience
Person Specification
essential
Essential
- Good standard of general education to include GCSE in Maths and English or equivalent
- Proven accurate typing
- Good knowledge of Microsoft Office software
- Proven experience of providing a customer focused service
- Proven relevant experience in a busy office environment
- Ability to work as part of a team or independently within a team environment
Desirable
- Audio typing qualification
- Have knowledge of hospital systems, i.e.: PAS, Infoflex, Cyberlab, Ultragenda, Unit4
- NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
