Job summary
Do you share our values?
Respect and dignity
Commitment to quality of care
Compassion
Improving lives
Working together for patients
Every one counts
We are looking to recruit a Band 2 fixed term Podiatry Admin Assistant for 19.25 hour per week for 9 months (we would also consider 14.44 hours per week over a 12 month period). This is to cover one of our team who is on maternity leave.
We are looking for an organized and flexible admin assistant to provide administrative support for the podiatry department both within the Podiatry Access Hub and at various South Devon-wide locations.
Skills, knowledge and experience required:
- Ability to deal with patients and visitors using tact, good humour and efficiency
- Ability to work under pressure and to deadlines
- To complete work with accuracy and speed
- Pleasant and sympathetic telephone manner
- Ability to work on own initiative and as part of a team
- Audio-typing skills
Applications are invited for Admin Assistants to help deliver support to clinicians as part of a growing wound management service for diabetic patients.
Main duties of the job
- To be able to work as part of the reception and admin hub team as required and rota'd.
- To meet and greet patients on arrival and record their attendance - this may require tact and empathy in dealing with matters of a sensitive nature or with verbal aggression.
- To register patients on computer system in accordance with Trust Policy
- Ensure all necessary records are available and prepared appropriately
- To ensure the systems of managing appointments for patients who have failed to attend (DNA's) are in accordance with the DNA policy.
- To book patient appointments in line with the trust Patient Access Policy and local guidelines.
- To use the ICS Booking system and other trust systems appropriately.
- Answer the main podiatry telephone line in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries.
- Dealing with patients and parents/carers who may have significant medical problems
- To take responsibility for the pod appts email and ensure that requests are followed.
- To adhere to the Trust's policy on confidentiality.
- To be aware and update knowledge of hospital policies and procedures from the Trusts intranet.
- To be responsible for own knowledge of the Trust's and Departmental Health & Safety Policy and Risk Register.
- Any other clerical duties which may be necessary
About us
The Podiatry Department works from 11 different locations across the Torbay and South Devon Area. We are a forward thinking department who have patient care as the top priority. The Department is focused on providing the highest standard of care to our patients and using innovation to improve care, such as the use of VR headsets in nail surgery and development of a diabetic foot app.
We are an innovative, dedicated friendly team who undertake regular supervision sessions and are keen to support people reach their full potential.
Why work with us - 1 (pagetiger.com)
The Government has formally announced that it intends to introduce regulations that will require most healthcare workers to be fully vaccinated (1st and 2nd dose) against COVID-19 by 1st April 2022. To achieve this the successful applicant must have had their 1stCOVID-19 vaccination by 3rd February 2022. Therefore, full COVID-19 vaccination will be a condition of employment unless an individual is medically exempt. We will ask for proof of vaccination or exemption during the recruitment process.
Why work with us - 1 (pagetiger.com)
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications and training
Essential
- oComputer skills
- Good standard of literacy and numeracy
specific knowledge and skills
Essential
- oPleasant and sympathetic telephone manner
- oKeyboard skills
- oGood organisation and interpersonal skills
- oGood time management
- oAbility to work independently and as part of a team
- oAbility to work under pressure
- oReliable and motivated
- oDealing with patients, their relatives, carers and members of the general public in a pressurised environment
Desirable
- oKnowledge of departmental and Trust policies, procedures and guidelines
- oAbility to cope with a varied workload
- oGood understanding of health and safety measures
- oKnowledge of NHS appointment systems
- oWorking knowledge of IHCS patient administration systems
- oExperience working within a customer service environment
special experience
Essential
- oSubstantial proven experience working in an office undertaking multiple administrative tasks
- oProven good organisational skills
- oProven ability to prioritise workload
requirement due to the working envirionment
Essential
- oAbility to cope with a varied and busy workload, plan effectively with good organisational skills
Desirable
- oCar driver with clean licence and access to a vehicle
Person Specification
Qualifications and training
Essential
- oComputer skills
- Good standard of literacy and numeracy
specific knowledge and skills
Essential
- oPleasant and sympathetic telephone manner
- oKeyboard skills
- oGood organisation and interpersonal skills
- oGood time management
- oAbility to work independently and as part of a team
- oAbility to work under pressure
- oReliable and motivated
- oDealing with patients, their relatives, carers and members of the general public in a pressurised environment
Desirable
- oKnowledge of departmental and Trust policies, procedures and guidelines
- oAbility to cope with a varied workload
- oGood understanding of health and safety measures
- oKnowledge of NHS appointment systems
- oWorking knowledge of IHCS patient administration systems
- oExperience working within a customer service environment
special experience
Essential
- oSubstantial proven experience working in an office undertaking multiple administrative tasks
- oProven good organisational skills
- oProven ability to prioritise workload
requirement due to the working envirionment
Essential
- oAbility to cope with a varied and busy workload, plan effectively with good organisational skills
Desirable
- oCar driver with clean licence and access to a vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
