Torbay and South Devon NHS Foundation Trust

Ward Clerk Child Health

Information:

This job is now closed

Job summary

An exciting opportunity has arisen within the Child Health Directorate as a band 2 Ward Clerk to join our friendly team of ward clerks.

We are looking for a part-time ward clerk to cover hours to support the service through the week and weekends.

You will be expected to cover the admin requirements on Louisa Cary Ward, SSPAU and SCBU. You will be part of a rota providing cover during the hours 8am and 8pm from Monday to Sunday. Flexibility of your working hours is required to ensure the service needs are met each day.

You will be working within a friendly team of ward clerks who are required to provide reception and administrative support to the clinical and nursing team as well as being the first point of contact for patients, parents, carers and visitors to the wards.

You will need to be organised with good communication skills as well as the ability to work in a busy ward area that can be challenging and demanding.

Main duties of the job

To provide administrative support within an acute setting for Child Health across all ward areas, to include Louisa Cary Ward, Short Stay Paediatric assessment unit (SSPAU) and Special Care baby unit (SCBU).

The post holder will provide reception and administrative support to the Clinical and Nursing Team within each ward area.

About us

You will be a valued team member who is vital to the smooth running of the wards.

Child Health is sometimes referred to as a mini hospital , the department looks after all manner of childhood hospital admissions and outpatient pathways from 0-18 yrs.

The Admin team are integral to these pathways be they acute or in our various outpatient settings. Often the 1st point of contact on both Louisa Cary ward and and paediatric assessment unit for parents, professionals and service users our knowledgeable staff are always there to help when needed.

You will be the first contact with the ward for many relatives so your communication skills will be excellent.

You are more than welcome to ring and arrange an informal visit.

Why work with us - 1 (pagetiger.com)

Details

Date posted

02 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

388-6464244-A&C

Job locations

Louisa Cary/SSPAU Torbay Hospital

Lawes Bridge

Torquay

TQ2 7AA


Job description

Job responsibilities

To provide reception service for all patients and visitors to Child Health and at times cross cover for sickness and annual leave across other ward areas

Ensure the day to day maintenance of patients case notes, including the insertion of investigation reports after having been seen and signed by medical staff and filing of plans/nursing notes ensuring all contents are filed strictly in accordance with the current protocol and ensure results are available, prior to operation where appropriate

To deal with enquires, including telephone enquiries, in conjunction with and under the direction of nursing staff

To undertake additional administrative tasks requested by Doctors and clinical staff required to ensure a high standard of care is met on the wards for the patients.

Job description

Job responsibilities

To provide reception service for all patients and visitors to Child Health and at times cross cover for sickness and annual leave across other ward areas

Ensure the day to day maintenance of patients case notes, including the insertion of investigation reports after having been seen and signed by medical staff and filing of plans/nursing notes ensuring all contents are filed strictly in accordance with the current protocol and ensure results are available, prior to operation where appropriate

To deal with enquires, including telephone enquiries, in conjunction with and under the direction of nursing staff

To undertake additional administrative tasks requested by Doctors and clinical staff required to ensure a high standard of care is met on the wards for the patients.

Person Specification

Qualifications and training

Essential

  • Maths and english GCSE or equivalent
  • Customer Service NVQ diploma

Desirable

  • Computer/IT qualification

Knowledge and experience

Essential

  • Competent Keyboard Skills
  • Demonstration of being able to prioritise workload
  • Demonstration of working as part of a team and alone
  • Demonstration of being able to work to deadlines
  • To be able to communicate/interact effectively with patients, visitors, and hospital staff both on a one to one basis and by phone
  • Demonstration of being able to use computer systems

Desirable

  • Knowledge of Medical Records
  • Experience of IHCS
  • Previous experience of working in a NHS environment
Person Specification

Qualifications and training

Essential

  • Maths and english GCSE or equivalent
  • Customer Service NVQ diploma

Desirable

  • Computer/IT qualification

Knowledge and experience

Essential

  • Competent Keyboard Skills
  • Demonstration of being able to prioritise workload
  • Demonstration of working as part of a team and alone
  • Demonstration of being able to work to deadlines
  • To be able to communicate/interact effectively with patients, visitors, and hospital staff both on a one to one basis and by phone
  • Demonstration of being able to use computer systems

Desirable

  • Knowledge of Medical Records
  • Experience of IHCS
  • Previous experience of working in a NHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Louisa Cary/SSPAU Torbay Hospital

Lawes Bridge

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Louisa Cary/SSPAU Torbay Hospital

Lawes Bridge

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Child Health Co-ordinator

Suzanne Payne

suzanne.payne8@nhs.net

01803656933

Details

Date posted

02 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

388-6464244-A&C

Job locations

Louisa Cary/SSPAU Torbay Hospital

Lawes Bridge

Torquay

TQ2 7AA


Supporting documents

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