Receptionist

Job description

Job responsibilities

Communication and Working Relationships

To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GPs and other external agencies.

Communicate effectively in writing and verbally on a daily basis.

To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries.

Planning and Organisation

To prioritise work load.

Ensure mandatory training is kept up to date.

Ensure patients are put at the heart of the service.

Ensure confidentiality policy is adhered to at all times.

Receptionist Duties

Ensure the outpatient booking and reception process is managed in line with the Standard Operating Procedures in accordance with the Trusts Patients Access Policy.

To answer telephone enquiries in an efficient manner and ensure appropriate follow through, using initiative to deal with all enquiries either verbally or in writing.

To register patients on IHCS, make appointments and deal with queries from both patients and staff, adhering to the Trusts Patient Access Policy.

Ensuring that patients have a recorded clinic attendance, outcome and RTT (referral to treatment) code on the IHCS following an outpatient appointment.

To ensure the next days clinics are set up with all notes available at the end of the day.

Arrange follow up appointments for patients either booked with a mutually agreed date or placed on pending lists.

To ensure that all

Any other appropriate duties/tasks as requested by Management.

To contribute to the development of policy and processes as required.

To support continuous quality improvement and identify areas for service improvement and support implementation.

To comply with the trusts Patient Access Policy and Standard Operating Procedures.

To support the delivery of agreed service outcomes.

To ensure Trust policies and procedures are adhered to.

To ensure computer equipment is in good working order.

To make the Team Leader aware of any damage to any equipment within the Department.

There are no responsibilities for line management of staff or budget control.

Ensure relevant training is completed in order to use Trust IT computer systems.

To use the relevant Trust IT computer systems to maintain patient records.

To provide cover for other members of the administration team as required throughout Breast Care Unit.

Person Specification

Qualifications and Training

Essential

• oGood standard of general education to include GCSE in Maths and English or equivalent.

Desirable

• oNVQ Administration Level 2 Customer Care

Knowledge and Experience

Essential

• oExperience of Administration
• oAble to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing.
• oProven experience of providing a patient focussed service.
• oPrevious clerical experience

Desirable

• oKnowledge of a range of patient computer software packages e.g. NBSS, IHCS, e-Referrals, Infoflex, CRIS etc
• oPrevious Reception experience
• oKnowledge of Trust Patient Administrative and Information Systems.
• oPrevious NHS experience
• oKnowledge of Microsoft Office software.

Specific Skills

Essential

• oAbility to work on own initiative and prioritise own workload.
• oAbility to work as part of a team.
• oAbility to maintain confidentiality.
• oAbility to be flexible with working hours when required
• oAbility to deal with telephone calls from patients and speak to patients who visit the department.

Emotional Effort

Essential

• oRequired to deal with emotional, frightened or hostile patients and their families with sensitivity and understanding.
• oDeal with patient requests and complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Breast Care Unit

Torbay Hospital

Torquay

TQ2 7AA

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)