Job summary
To manage, co-ordinate and participate in the change and training elements of projects within the Community IT Projects Team, helping to enable their successful implementation
To lead a team of IT Change and Training personnel managing their day to day workloads and staffing matters
To assist the relevant project managers to ensure benefits defined in the projects' Business Cases are fully realised
Main duties of the job
Manage a number of concurrent change and training work packages for a number of different projects
Manage project change activities ensuring detailed change documentation is created and recommendations on change requirements and processes are discussed, agreed and implemented
Manage the preparation of different mediums of training material and the provision of training sessions
Identify, document and put processes in place to ensure that project benefits are realised and, post project implementation, provide reports comparing anticipated benefits with actual benefits realised
Manage a team of IT Change and Training personnel including any related HR matters
Co-ordinate and participate in the provision of post go live support activities
About us
You will be part of a team that will be responsible for implementing primarily SystmOne projects that will support improvements in patient care in the Community, across parts of Devon and the acute hospital
You will contribute towards the achievement of a common goal of making a positive impact upon the lives of patients and staff
You will be working within a supportive, innovative and modern environment where ideas are shared and valued
Why work with us - 1 (pagetiger.com)
Job description
Job responsibilities
Produce plans, process maps and other relevant project related documentation as requested by the Project Manager and detailed in the work package
Produce a benefit realisation plan for presentation to the relevant ProjectManager
Undertake and document post implementation reviews of completed workpackages to ensure that process improvement can benefit from the experiences of previous work package delivery
Please see full job description for further information
Job description
Job responsibilities
Produce plans, process maps and other relevant project related documentation as requested by the Project Manager and detailed in the work package
Produce a benefit realisation plan for presentation to the relevant ProjectManager
Undertake and document post implementation reviews of completed workpackages to ensure that process improvement can benefit from the experiences of previous work package delivery
Please see full job description for further information
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent professional qualification, or equivalent work gained experience
- Management qualification or work gained experience
- Benefits Realisation qualification or equivalent work gained experience
- Change Management qualification or equivalent work gained experience
Desirable
- Prince 2 Project Foundation level or working towards
- ILM Diploma
- Lean Practitioner
- TAP Certified
Knowledge and Experience
Essential
- Computer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications
- Experience and understanding of identifying, tracking and ensuring potential benefits are realised
- Experience of effectively leading and managing a team to achieve desired outcomes
- Effective negotiator with the ability to influence others; a person who is known to embrace new systems and lead adoption of change
- Ability to develop new ways of working
- Experience of service change management
Desirable
- Previous NHS experience
- Understanding and experience of current IT solutions and associated processes within the South Devon Health Community
- Experience of SystmOne
Specific Skills
Essential
- A 'people person' with a reputation of high regard (respected for their opinion and knowledge)
- Proven experience in performing in-depth detailed analysis
- Highly motivated, assertive and confident, with drive, enthusiasm and a flexible approach
- Curious learner who takes initiative to fill their own knowledge gaps
- Ability to investigate, interpret and analyse information and processes
- Effective communication skills, both verbal and written
- Ability to think creatively and laterally, and to identify innovative solutions to complex problems
- Strong organisational and planning skills with the ability to gain the credibility and confidence of multidisciplinary groups
- Good presentation and facilitation skills
Requirements due to work environment/conditions
Essential
- Current driver with valid driving licence in order to travel to sites locally and nationally to fulfil the needs of projects and of the department
- Required to work on own initiative
- Ability to work flexibly, outside of normal working hours as required
Physical skills
Essential
- Familiar with the use of projectors, and running PowerPoint presentations
Physical Effort
Essential
- Frequent requirement for sitting / inputting at keyboard for substantial amount of time during the working day
- Requirement to travel to other locations for meetings, to deliver training and provide support for users
Emotional Effort
Essential
- Working as an expert interface between parties potentially in conflict, under pressure or adopting defensive positions
- Being patient, diplomatic and adaptable
- Ability to empathise with and build positive working relationships with team members and a range of stakeholders
- Dealing with and resolving staff conflicts, performance, disciplinary and general HR issues
Mental Effort
Essential
- There is a frequent requirement for prolonged concentration in order to analyse information and understand processes
- Ability to deal with frequent interruptions and shifting priorities whilst maintaining focus and quality of work
- Ability to effectively handle multiple tasks, changing priorities and complex assignments
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent professional qualification, or equivalent work gained experience
- Management qualification or work gained experience
- Benefits Realisation qualification or equivalent work gained experience
- Change Management qualification or equivalent work gained experience
Desirable
- Prince 2 Project Foundation level or working towards
- ILM Diploma
- Lean Practitioner
- TAP Certified
Knowledge and Experience
Essential
- Computer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications
- Experience and understanding of identifying, tracking and ensuring potential benefits are realised
- Experience of effectively leading and managing a team to achieve desired outcomes
- Effective negotiator with the ability to influence others; a person who is known to embrace new systems and lead adoption of change
- Ability to develop new ways of working
- Experience of service change management
Desirable
- Previous NHS experience
- Understanding and experience of current IT solutions and associated processes within the South Devon Health Community
- Experience of SystmOne
Specific Skills
Essential
- A 'people person' with a reputation of high regard (respected for their opinion and knowledge)
- Proven experience in performing in-depth detailed analysis
- Highly motivated, assertive and confident, with drive, enthusiasm and a flexible approach
- Curious learner who takes initiative to fill their own knowledge gaps
- Ability to investigate, interpret and analyse information and processes
- Effective communication skills, both verbal and written
- Ability to think creatively and laterally, and to identify innovative solutions to complex problems
- Strong organisational and planning skills with the ability to gain the credibility and confidence of multidisciplinary groups
- Good presentation and facilitation skills
Requirements due to work environment/conditions
Essential
- Current driver with valid driving licence in order to travel to sites locally and nationally to fulfil the needs of projects and of the department
- Required to work on own initiative
- Ability to work flexibly, outside of normal working hours as required
Physical skills
Essential
- Familiar with the use of projectors, and running PowerPoint presentations
Physical Effort
Essential
- Frequent requirement for sitting / inputting at keyboard for substantial amount of time during the working day
- Requirement to travel to other locations for meetings, to deliver training and provide support for users
Emotional Effort
Essential
- Working as an expert interface between parties potentially in conflict, under pressure or adopting defensive positions
- Being patient, diplomatic and adaptable
- Ability to empathise with and build positive working relationships with team members and a range of stakeholders
- Dealing with and resolving staff conflicts, performance, disciplinary and general HR issues
Mental Effort
Essential
- There is a frequent requirement for prolonged concentration in order to analyse information and understand processes
- Ability to deal with frequent interruptions and shifting priorities whilst maintaining focus and quality of work
- Ability to effectively handle multiple tasks, changing priorities and complex assignments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
