Radiology Call Centre Supervisor
Torbay and South Devon NHS Foundation Trust
The closing date is 09 July 2024
Job summary
To lead and support a professional multi-skilled team in the Radiology Call Centre carrying out the duties of the appointed area.
To assure appropriate and timely management of patient referrals and utilisation of available capacity in all modalities.
This will include the effective and efficient supervision of the teams within the Radiology Call Centre, ensuring strict adherence and compliance to all Trust policies and procedures.
The Radiology Call Centre Supervisor will be based within the Radiology Call Centre and will carry out their duties within that area. In order to develop professionally and to provide continuity of cover, it is also expected that the Radiology Call Centre Supervisor will be able to work across all appointment areas within the Radiology Call Centre.
Main duties of the job
- Supervising and supporting the call centre team and their activities.
- Lead and contribute to team discussions in a constructive and flexible way
- To manage and effectively prioritise radiology bookings guiding and supporting the call centre team. This includes booking, cancelling and re-arranging Radiology appointments and delegating such tasks appropriately.
- Managing and monitoring the call centre phone system ensuring effective and efficient call management by individual team members.
- Effectively delegating roles to call centre team members.
- Providing training to new members of staff and on going support to all of the team.
- To understand relevant processes that support our patients/customers during their visit to Radiology
- To work as part of a team demonstrating effective communication, and working collaboratively with colleagues in all areas of the Trust
- To provide a high-quality customer service that complies with NHS Employment standards
- This role will be first line in managing HR issues within the team.
About us
Why Work With Us
The TSDFT Clerical Team manage all processes related to patient appointments and tasks related to that. The team manage in excess of 100,000 bookings and tasks associated to the patient journey.
The team is managed by the Practice Manager supported by the successful candidate for this post. They will manage the call centre and main office which includes 5 supervisors across both areas who manage the team of 15 Clerical Officers.
Date posted
25 June 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year per annum
Contract
Permanent
Working pattern
Full-time, Compressed hours
Reference number
388-6347853-A&C
Job locations
Radiology Call Centre, Torbay Hospital
Lowes Bridge
Torquay
TQ2 7AA
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Radiology Call Centre, Torbay Hospital
Lowes Bridge
Torquay
TQ2 7AA
Employer's website
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