Job summary
Our Community Services are seeking an adaptable, highly experienced and qualified individual to join our Patient Safety and Quality team as a Clinical Governance Coordinator (CGC) on a full time permanent contract.
You will provide expert guidance and leadership on governance and assurance for the Care Group and Division, with a primary focus on supporting community and place-based services. On occasion you will be required to work to further the Trust's overall approach to Patient Safety and Quality.
As a Clinical Governance Coordinator (CGC) you role is key to the development, implementation and sustainability of the Trust's Integrated Governance, Assurance and Safety agenda, the Patient Safety Incident Response Framework, and a Just and Learning Culture.
Upon joining us, you will become a core member of the Divisional Governance team structure, supporting compliance with CQC, NHSLA and NHSE requirements, and delivering the Trust's Governance objectives.
You will coordinate the overall day-to-day delivery of the Governance agenda (including national guidance relating to Governance and Risk Management requirements), through the development and implementation of procedures, policies and processes across their Division's Governance programme/s.
Main duties of the job
- Leading by personal example, to establish a high profile for effective Governance (patient safety and quality) within the Division/s, working with others to ensure good practice, communicate lessons learnt and celebrate success.
- Be the key point of contact, and expert within the Division/s, for any Governance queries or enquiries e.g. incidents, complaints, claims, risk management, audit, providing advice, guidance and direction as required.
- Support the Divisional management team regarding Governance issues, agreeing priority areas for focus, risk management, evaluation, audit and improvement.
- To investigate and analyse issues arising from all types of Governance data to develop actions to address issues and trends, to support planning and in order to share learning.
- Assist in the development of corporate and/or clinical policies and lead on Divisional policies/ procedures related to Governance.
- Participate in, and support, external reviews as required, such as CQC visits/inspections.
- To assist with the development of Governance and Risk Management information materials and participate in education and training programmes as required.
- Maintain their own competence and remain up to date with knowledge of Governance developments, and both local and national drivers, within this their area of specialty.
About us
Our team is dedicated to achieving excellence through engagement with individuals, teams, patients, and families across the Trust, all with the goal of enhancing safety for both patients and staff.
Join our central Patient Safety and Quality team at the Trust, where you will collaborate closely with the Associate Director of Nursing and Professional Practice for supported Divisions, as well as other Clinical Governance Coordinators within Care Groups and Divisions.
Job description
Job responsibilities
- Coordinate the overall day to day delivery and strategic development of the Governance agenda (including CQC and NHSE requirements, NHSLA Risk Management Standards and other national guidance relating to Governance) and advise and develop plans for change in practice, policies and procedures as necessary, this work includes the following duties to:
- Work as a key member of the Divisions management team to ensure that robust Governance arrangements are in place and Governance is embedded
- Be responsible for providing specialist advice to the Division on the implementation of Governance policies and procedures that enable the Division to strategically develop its Governance management
- Promote patient and public involvement and engagement initiatives to assure patients and the public of safe systems of care within the Division/s
- Collaborate in partnership with the central Patient Safety and Quality team and the Trusts Patient Safety Specialist and Divisional leads, to ensure the delivery of Patient Safety and Quality, advising on actions required, developing plans, and monitoring performance
- Actively support the Trusts patient safety review processes, for example by regular attendance at, and participation in, the Incident Review Group
- Constructively challenge processes and behaviours in relation to Governance, risk and quality of care, escalating to direct line managers any performance issues as required
- Participate in a process of Peer Governance Review across the Trust
- Work closely with the Patient Safety Specialist and the central Patient Safety and Quality Team to understand and promote the Trusts integrated Governance strategy and PSIRF
- Liaise closely with the Divisional management team, in particular the ADNPP, regarding the implementation of actions required from patient safety reviews, including monitoring all actions to completion
- Jointly, with other Clinical Governance Coordinators and the central Patient Safety and Quality Team, maintain pleasant working relationships and present a professional and helpful manner when dealing with colleagues and visitors
- Work with colleagues to continually strive to improve the visibility of Patient Safety and Quality initiatives
Job description
Job responsibilities
- Coordinate the overall day to day delivery and strategic development of the Governance agenda (including CQC and NHSE requirements, NHSLA Risk Management Standards and other national guidance relating to Governance) and advise and develop plans for change in practice, policies and procedures as necessary, this work includes the following duties to:
- Work as a key member of the Divisions management team to ensure that robust Governance arrangements are in place and Governance is embedded
- Be responsible for providing specialist advice to the Division on the implementation of Governance policies and procedures that enable the Division to strategically develop its Governance management
- Promote patient and public involvement and engagement initiatives to assure patients and the public of safe systems of care within the Division/s
- Collaborate in partnership with the central Patient Safety and Quality team and the Trusts Patient Safety Specialist and Divisional leads, to ensure the delivery of Patient Safety and Quality, advising on actions required, developing plans, and monitoring performance
- Actively support the Trusts patient safety review processes, for example by regular attendance at, and participation in, the Incident Review Group
- Constructively challenge processes and behaviours in relation to Governance, risk and quality of care, escalating to direct line managers any performance issues as required
- Participate in a process of Peer Governance Review across the Trust
- Work closely with the Patient Safety Specialist and the central Patient Safety and Quality Team to understand and promote the Trusts integrated Governance strategy and PSIRF
- Liaise closely with the Divisional management team, in particular the ADNPP, regarding the implementation of actions required from patient safety reviews, including monitoring all actions to completion
- Jointly, with other Clinical Governance Coordinators and the central Patient Safety and Quality Team, maintain pleasant working relationships and present a professional and helpful manner when dealing with colleagues and visitors
- Work with colleagues to continually strive to improve the visibility of Patient Safety and Quality initiatives
Person Specification
Qualifications & Training
Essential
- Educated to first level degree or equivalent level qualification or experience
Desirable
- Clinical qualification or equivalent healthcare experience
- Post graduate study at MSc level or equivalent experience
Knowledge and Experience
Essential
- Highly effective verbal communication
- Highly effective report writing
- Understands the principles of information management and governance
- knowledge of risk management principles
- Ability to interpret highly complex, sensitive data/information in order to identify themes and trends in order to produce high quality reports
- Effective problem-solving skills
- Able to communicate complex and sensitive issues across clinical and management teams
- Ability to work on own initiative and to manage time effectively
- Able to prioritise own time and work to deadlines
- Knowledge and understanding of the Equalities Act 2010, including the importance of protected characteristics, and an understanding of bias in relation to discrimination and patient safety
Desirable
- Previous experience and success in supporting and delivering the risk and clinical governance/patient safety agenda including experience in risk management and audit techniques (preferably in a health setting)
- Awareness and understanding of the National Patient Safety Strategy and its components
- Knowledge and understanding of the Patient Safety Incident Response Framework (PSIRF)
- Awareness and understanding of Never Events Awareness and understanding of Never Events
- Evidence of leadership/QI and/or change management
- Experience of patient safety incident investigation and report writing
- Involvement with complaints handling
Person Specification
Qualifications & Training
Essential
- Educated to first level degree or equivalent level qualification or experience
Desirable
- Clinical qualification or equivalent healthcare experience
- Post graduate study at MSc level or equivalent experience
Knowledge and Experience
Essential
- Highly effective verbal communication
- Highly effective report writing
- Understands the principles of information management and governance
- knowledge of risk management principles
- Ability to interpret highly complex, sensitive data/information in order to identify themes and trends in order to produce high quality reports
- Effective problem-solving skills
- Able to communicate complex and sensitive issues across clinical and management teams
- Ability to work on own initiative and to manage time effectively
- Able to prioritise own time and work to deadlines
- Knowledge and understanding of the Equalities Act 2010, including the importance of protected characteristics, and an understanding of bias in relation to discrimination and patient safety
Desirable
- Previous experience and success in supporting and delivering the risk and clinical governance/patient safety agenda including experience in risk management and audit techniques (preferably in a health setting)
- Awareness and understanding of the National Patient Safety Strategy and its components
- Knowledge and understanding of the Patient Safety Incident Response Framework (PSIRF)
- Awareness and understanding of Never Events Awareness and understanding of Never Events
- Evidence of leadership/QI and/or change management
- Experience of patient safety incident investigation and report writing
- Involvement with complaints handling
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
