Deputy Community Service Manager for Complex Care Services

Job description

Job responsibilities

Communication and Working Relationships

• Providing monthly performance reports and information to the Community Service Manager.

• Working co-operatively with the Front-End Service Lead to maintain work flow and encourage collaborative working across the Front End and Complex Care Service.

• Attend and, when required, chair multi-agency safeguarding and legal meetings.

• Liaison with a range of other agencies e.g. solicitors, social care, general practitioners, commissioners etc. as required.

• Analysing and communicating complex information to the social care teams.

• Supporting Social Work and Occupational Therapy Leads to foster Social Care teams that are motivated and resilient.

Responsibility for Policy and Service Development

• Working with care providers, services and the community voluntary sector to ensure there are high quality social care support services for people living in Torbay.

• Working across multi-disciplinary teams to ensure an accurate response to service user need.

• Working with the Integrated Project Management Office (IPMO) to drive change and improvements to service delivery.

• Developing Standard Operating Procedures (SOPs) where necessary to ensure safe and consistent services.

• To act as an agent of change in respect of service and practice development.

• To represent the organisation across multi-agencies and whole systems approaches to improve partnership and collaborative working, where possible.

• To ensure that policies and procedures in regard to safeguarding adults are understood, adopted and applied by all staff. This will include directing and leading whole home investigations, Provider of Concern Processes and supporting Safeguarding Serious Case Reviews as necessary.

• To ensure all complaints are investigated appropriately via the Quality Assurance Social Work Lead, in accordance with the requirements of each agency, and to utilise learning to continuously improve practice. This will include working in conjunction with the Feedback and Engagement Team to achieve a local resolution (where possible) of informal complaints, to manage formal complaints (in accordance with the complaints polices of Torbay and South Devon NHS Foundation Trust and Torbay Council).

Responsibility for Finance and other Resources

• To manage the overall budget for the Torbay Complex Care Service.

• To authorise complex packages of high value in line with TSDFTs Scheme of Delegation and attend Complex Care Funding Panel where necessary.

Responsibility for Supervision, Training, Leadership and Management

• Supervising team Leads and Senior practitioners in line with Trust expectations.

• Chairing Complex Care service meetings and Leads meetings.

• To provide consistent and effective leadership to teams, managers and practice leads.

• To support other members of the Senior Leadership Team.

• To ensure the health, safety and wellbeing of health and social care staff in line with relevant TSDFT HR and operational policies.

• Maintain an awareness of professional and ethical issues to ensure care is delivered in a professional timely and courteous manner by all members of the team, respecting the different spiritual and cultural backgrounds of colleagues, patients and relatives.

• Role model high standards of social work practice and uphold this with Leads and Senior Practitioners within the Complex Care Service.

Responsibility for Research and Development

• Ensuring there are processes in place for implementing local and government policy and procedures.

• Support Band 7 Social Workers/ Occupational Therapists to maintain up to date knowledge in respect of the legal frameworks that govern Adult Social Care and disseminate this to Social Care staff within the Complex Care Service.

• Leading projects and tests of changes as delegated by the Community Service Manager.

• To learn and understand research in order to inform opportunities for development and improvement to ensure integrated services provide, meet or exceed national standards for performance and innovation where possible.

• To be part of the Senior Leadership Team within TSDFT that oversees the delivery and development of Health and Social Care Services in Torbay.

Person Specification

Qualifications and training

Essential

• To hold a recognised Social Work qualification
• Registered Social Worker - Social Work England
• Post qualifying training / education

Desirable

• Post Graduate qualification in Leadership or Management
• Masters level management qualification or able to demonstrate competence to this level through experience

Knowledge and experience

Essential

• Extensive experience of managing health or social care operational teams
• Experience of managing budgets and financial planning
• Experience and knowledge of chairing complex meetings
• Knowledge of working with providers and improving quality of care
• Knowledge of the Care Act 2014, Mental Capacity Act 2005 all legislation relating to Adult Social Care functions
• Experience of developing policies, SOPS and operational guidance
• Service improvement and change management
• Quality assurance including audits, seeking feedback and managing complaints

Desirable

• First-hand experience of supporting teams through change

Specific Skills

Essential

• High levels of legal literacy
• High level communication, presentation and negotiation skills
• Evidenced ability to work at strategic, tactical and operational levels
• Knowledge of Self- managing teams/systems
• Compassionate leadership
• Providing positive leadership during transformational change
• Evidence ability to show proactive approaches to situations that challenge
• Experience of change management experience / knowledge
• Evidence ability to enthuse, motivate, empower individuals and teams
• Demonstrates active promotion of own wellbeing and wellbeing of colleagues and all staff
• Good quality communication skills and ability to present complex information
• Excellent financial management skills
• Supervision skills and experience

Desirable

• Background in community care
• Experience of management at Band 7 or above
• Experience of working in complex, challenging and uncertain situations / environments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Baywide (Torquay and Paignton)

89 Union Street, Union House 3rd Floor

Torquay

TQ1 3YA

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)