Job summary
Torbay Recovery Initiatives (TRI) drug and alcohol service is looking for a Duty Worker to join our passionate and friendly team.
If you enjoy problem solving and thinking on your feet, this exciting new specialist role is for you!
You will be joining a warm and highly supportive multi-disciplinary team of dedicated colleagues who work together to offer the best possible service to the people they serve.
Excellent communication skills are required and an ability to liaise with all stakeholders involved; including people accessing the service, carers, third sector providers and other services and agencies.
Ideally, we would prefer someone who has experience of supporting people who want support regarding drug and alcohol issues (and we positively encourage applicants with lived experience).
An inclusive and positive attitude is essential. If your current role includes duty work, that will be an advantage in your application.
We always provide a robust induction and the wellbeing of our team is paramount. Supervision, appraisal, and training are all highly valued and prioritised for all staff.
Main duties of the job
- To respond to duty referrals daily via telephone and people visiting the service.
- To undertake comprehensive holistic assessments of people with substance use issues.
- To maintain up-to-date clinical records and documentation.
- To ensure that own practice and knowledge is maintained at all times.
- To work in partnership with the GIA partners, and other statutory and voluntary agencies to ensure that the appropriate care needs are met.
- Recognising the potential for or signs of patient harm, abuse or neglect.
- Provide drug and alcohol screening on an as required basis.
- To liaise with prescribers from within the service regarding prescriptions changes and issues.
- To liaise with pharmacies to support prescribing needs for people accessing the service.
- Support other staff by providing advice on complex issues to other members of the team and staff from other disciplines.
- To hold a caseload when required.
- Undertakes urgent and priority assessments, including comprehensive risk assessments.
- Responsible for decision making and coordination in a crisis situation, with support from Duty Management when required.
- Support people who present to the team when their Care Coordinator is absent from work and the person requires an urgent response.
- To liaise with other services i.e. Police, A & E, Community Mental Health Teams.
- Support members of the team with other specialist assessments, as required.
About us
Why Work With Us
The TRI service is part of the Growth In Action (GIA) alliance which includes our local Homelessness Hostel delivered by Torbay Council and Torbay Domestic Abuse Service (TDAS) which is delivered by Sanctuary.
Therefore, knowledge in these areas would also be beneficial. GIA employs a trauma-informed approach for those who access our services but also assumes that all of us have potentially experienced trauma and therefore key principles should be applied throughout our daily work.
Job description
Job responsibilities
- To respond to duty referrals daily via telephone and people visiting the service.
- To undertake comprehensive holistic assessments of people with substance use issues.
- To maintain up-to-date clinical records and documentation in line with agreed local policies and procedure.
- To ensure that own practice and knowledge is maintained at all times.
- To work in partnership with the GIA partners, and other statutory and voluntary agencies to ensure that the appropriate care needs are met.
- To maintain the safety of those that use our services and that of other team members.
- Recognising the potential for or signs of patient harm, abuse or neglect.
- Provide drug and alcohol screening on an as required basis.
- To liaise with prescribers from within the service regarding prescriptions changes and issues.
- To liaise with pharmacies to support prescribing needs for people accessing the service.
- Support other staff by providing advice on complex issues to other members of the team and staff from other disciplines.
- To hold a caseload when required.
- Undertakes urgent and priority assessments, including comprehensive risk assessments.
- Responsible for decision making and coordination in a crisis situation, with support from Duty Management when required.
- Support people who present to the team when their Care Coordinator is absent from work and the person requires an urgent response.
- To liaise with other services i.e. Police, A & E, Community Mental Health Teams.
- Support members of the team with other specialist assessments, as required.
- To support students on placement.
Job description
Job responsibilities
- To respond to duty referrals daily via telephone and people visiting the service.
- To undertake comprehensive holistic assessments of people with substance use issues.
- To maintain up-to-date clinical records and documentation in line with agreed local policies and procedure.
- To ensure that own practice and knowledge is maintained at all times.
- To work in partnership with the GIA partners, and other statutory and voluntary agencies to ensure that the appropriate care needs are met.
- To maintain the safety of those that use our services and that of other team members.
- Recognising the potential for or signs of patient harm, abuse or neglect.
- Provide drug and alcohol screening on an as required basis.
- To liaise with prescribers from within the service regarding prescriptions changes and issues.
- To liaise with pharmacies to support prescribing needs for people accessing the service.
- Support other staff by providing advice on complex issues to other members of the team and staff from other disciplines.
- To hold a caseload when required.
- Undertakes urgent and priority assessments, including comprehensive risk assessments.
- Responsible for decision making and coordination in a crisis situation, with support from Duty Management when required.
- Support people who present to the team when their Care Coordinator is absent from work and the person requires an urgent response.
- To liaise with other services i.e. Police, A & E, Community Mental Health Teams.
- Support members of the team with other specialist assessments, as required.
- To support students on placement.
Person Specification
essential
Essential
- oAn understanding of physical health problems which can impact on a person's mental health and monitoring of the same
- oKnowledge of safeguarding principles and appropriate action to take
- oBasic IT skills
Desirable
- oDrug and/ or alcohol specific qualifications
- oTo demonstrate empathy, compassion and patience, towards people with mental health difficulties
Person Specification
essential
Essential
- oAn understanding of physical health problems which can impact on a person's mental health and monitoring of the same
- oKnowledge of safeguarding principles and appropriate action to take
- oBasic IT skills
Desirable
- oDrug and/ or alcohol specific qualifications
- oTo demonstrate empathy, compassion and patience, towards people with mental health difficulties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
