Medical Secretary - General Surgery & Urology

Job summary

We are seeking to recruit a Medical Secretary to be predominately based in the Vascular and Urology team, to provide comprehensive and high quality secretarial, administrative and clerical support to the department, ensuring an effective and efficient service is delivered.

To support the Admin Team Leader to undertake change management.

To ensure that patients are treated with courtesy, dignity and respect.

Main duties of the job

• To work closely with clinical and administrative staff and other employees within the Trust and liaise with patients, GP's and other external agencies.
• This position requires empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care.

• To communicate effectively in writing and verbally on a daily basis.

• To ensure all results of investigations are tracked and shown to the relevant consultant promptly for action as instructed.

• To independently deal with patient/carer enquiries in an efficient, sensitive and confidential manner and referring on to the clinician as appropriate.

• All clinic outcomes to be recorded accurately and completed or amended.
• Clinical diaries to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that medical staff leave and cover arrangements are circulated and clinical activities are amended accordingly.

• Taking and transcribing formal minutes if required.

• To open and act on correspondence received.

• To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes.

• To organise own workload efficiently and to highlight any concerns to the Admin Team Leader.

• To produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.

About us

Torbay and South Devon NHS Foundation Trust (Torbay Hospital) is a busy, successful and progressive hospital located on the English Riviera, South Devon's beautiful bay which is surrounded by stunning coast and countryside.

We are famous for our award winning beaches and vast countryside waiting for you to explore.

The cities of Exeter and Plymouth are also close by with access to all major cities via excellent rail links.

Opportunities for outdoor activities both on and off the water abound, with easy access to the neighbouring centres of Plymouth and Exeter.

Why work with us