Job summary
- To act as the clinical governance administrator, providing clerical and administrative support for clinical governance activities within the surgical service.
- Deal with routine matters relating to the risk and governance function, ensuring urgent work is brought to the attention of clinical governance co-ordinators as appropriate.
If you would like further details or an informal visit please email kristina.sandover@nhs.net or contact 01803 654744
Main duties of the job
- To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.
- To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
- To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
- To be honest and learn from mistakes, and help to create a "no-blame" culture were people feel able to share and learn from experiences together.
- To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department.
- Acknowledge that you need to continually deliver greater value to customers.
- Be honest about your biggest challenges and create a culture of curiosity and openness.
- Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas.
About us
Why Work With Us
The surgical patient safety team are a forward thinking, cohesive team of 3 people who need the support of an additional team member.
We work very closely with our medical, matron and operational manager colleagues to support the Trust patient safety agenda.
The team are currently in the midst of some very exciting changes to the patient safety culture at the Trust, including implementing the Patient Safety Incident Response Framework (PSIRF) and a new incident reporting system (DCIQ) to bring us in line with the Learning From Patient Safety Events (LFPSE) framework.
Job description
Job responsibilities
- Provide general administrative support to the clinical governance co-ordinators, Associate director of nursing and Medical clinical governance lead.
- Deal with telephone and email enquires relating to the Risk and governance function in accordance with the Trust procedures.
- Enter appropriately RCA and supplementary documentation onto the Trust risk management data base (DCIQ)
- Liaise with external organisations regarding any incidents reported by Trust staff and refer incidents for investigations as necessary
- To collate information regarding Duty of candour and up-date the appropriate information system
- Attend M & M meetings collecting and inputting data into the Trust and local data base and to co-ordinate the meetings ensuring that the appropriate personnel attend the speciality meeting.
- To be aware of, and have updated knowledge of, hospital policies and procedures from the Trusts intranet
- To be responsible for own knowledge of the Trusts and departmental Health and Safety Policy and risk register
- There are no responsibilities for budget control in the post however the post holder must ensure resources are used as effectively.
Job description
Job responsibilities
- Provide general administrative support to the clinical governance co-ordinators, Associate director of nursing and Medical clinical governance lead.
- Deal with telephone and email enquires relating to the Risk and governance function in accordance with the Trust procedures.
- Enter appropriately RCA and supplementary documentation onto the Trust risk management data base (DCIQ)
- Liaise with external organisations regarding any incidents reported by Trust staff and refer incidents for investigations as necessary
- To collate information regarding Duty of candour and up-date the appropriate information system
- Attend M & M meetings collecting and inputting data into the Trust and local data base and to co-ordinate the meetings ensuring that the appropriate personnel attend the speciality meeting.
- To be aware of, and have updated knowledge of, hospital policies and procedures from the Trusts intranet
- To be responsible for own knowledge of the Trusts and departmental Health and Safety Policy and risk register
- There are no responsibilities for budget control in the post however the post holder must ensure resources are used as effectively.
Person Specification
Qualifications
Essential
- oGood standard of general education to include GCSE maths and English or equivalent
- oNVQ Level 3 (or equivalent) in Business Admin or similar area
Desirable
- oSecretarial qualification
- oIT qualification
Knowledge
Essential
- oExperience of administrative /keyboard duties
- oWorking knowledge of Microsoft Office and Excel
- oAble to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing
- oAble to problem solve
- oProven organisational ability and efficiency; able to prioritise workload
Desirable
- oExperience of taking meeting notes
- oKnowledge of Trust patient information administrative and information systems
- oKnowledge of IHCS, InfoFlex
Person Specification
Qualifications
Essential
- oGood standard of general education to include GCSE maths and English or equivalent
- oNVQ Level 3 (or equivalent) in Business Admin or similar area
Desirable
- oSecretarial qualification
- oIT qualification
Knowledge
Essential
- oExperience of administrative /keyboard duties
- oWorking knowledge of Microsoft Office and Excel
- oAble to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing
- oAble to problem solve
- oProven organisational ability and efficiency; able to prioritise workload
Desirable
- oExperience of taking meeting notes
- oKnowledge of Trust patient information administrative and information systems
- oKnowledge of IHCS, InfoFlex
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
