Booking Clerk / Receptionist

Job summary

Booking Clerk / Receptionist - Patient Access Centre

We are looking to recruit a 16 hour post into the Patient Access Centre, working Monday and Tuesday 08.30 am-17.00pm , covering both the Booking Clerk and Receptionist role.

This role will be based at the Patient Access Centre, providing a frontline booking service for a range of specialties.

The ideal candidate will be proactive and confident, with the ability to work with minimal supervision and to manage their workload effectively.

A background in customer service would be desirable.

Main duties of the job

• Handling inbound calls
• Booking, cancelling and rearranging Outpatient appointments
• Making outbound calls
• Maintaining a high standard of customer service
• Use of hospital systems to effectively support the management of the patient journey
• Managing pending lists and wait times
• Processing new referrals from external and internal sources
• Checking patients in for Outpatient appointments
• Management of notes (tracering, requesting, etc.)
• Setting up of clinics for day
• Assoctiated administration tasks (completeing outcomes, etc.)
• Liaising with colleagues at all levels to ensure the patient journey is smooth
• To work in accordance with the Trust policies at all times

About us

The PAC is made up of 8 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust (TSDFT).

The teams within the PAC manage the booking of appointments and associated administration tasks for Trauma & Orthopaedics, Pain Management, Physiotherapy, Phlebotomy, Medicine, Ophthalmology, General Surgery, Paediatrics, Breast Care, ENT, Maxillofacial, Plastic Surgery and Audiology.

We also cover a wide remit of reception areas for the Acute and Community hospitals, including Main Outpatient Reception, Eye Clinic, Fracture Clinic, Paediatrics, Crowthorne Unit, MAAT and Paignton Health and Wellbeing Centre.The teams (Pods) are comprised of booking clerks and receptionists, with each team having between 6-13 team members that mainly work out of Torbay Hospital.

The department handles approximately 500,000 calls a year and books approximately 500,000 appointments a year.

Why Work With Us