Pharmacy Administrator and Payments Clerk

Job description

Job responsibilities

Provide day-to-day supervision of the Invoice Clerk, including allocation of work, review of performance and progress, and ensuring the effective provision of job-related training

Provide general administrative support to all pharmacy staff

Liaise with the Cashiers Office and, if necessary, A+E about issues relating to prescription payments, and contact patients by post to pursue unpaid prescription charges. Receive and manage subsequent queries and complaints from patients and their representatives where there may be disputes over charges

Liaise with Goods Inward Supervisor, Purchasing Technician, Distribution Manager and external manufacturers to ensure effective and efficient purchasing and clearing of invoice payments

Process departmental outgoing and ingoing mail and telephone calls, efficiently and effectively

Liaise with Finance Department regarding issues relating to invoicing / payments

Planning and Organisation

Organise and maintain departmental records and files including leave, sickness absence, overtime and staff personal files in accordance with existing procedures

Maintain accurate records of all necessary details of medicines and other pharmacy-supplied items ordered via the pharmacy. Organise and maintain systems for store-related paperwork (filing, archiving and destruction)

Ensure accurate purchase records of unlicensed pharmaceuticals are maintained and in good order

Support the process for induction of all new staff, including arranging supply of identification / security badges, and allocation of keys, personal lockers and uniform

Achieve objectives agreed at Personal Management and Development Review in order to contribute effectively to the provision of pharmacy services that are continuously improved, and to ensure continuous personal and professional development. Actively liaise with all relevant staff to ensure objectives in all key areas are achieved

Person Specification

Qualifications and experience

Essential

• GCSE or equivalent in Maths and English grade C or above, and in other subjects
• Specialist IT training; advanced ECDL qualification or equivalent
• RSA Stage II or equivalent training
• Ability to demonstrate understanding of applications of Microsoft Office, especially Excel, where reports may be compiled and formatted, and Trust e-mail / Outlook
• Detailed understanding of secretarial and office procedures; able to provide general administrative and clerical support for the Pharmacy Department
• Some experience of being in an administrative / secretarial role

Desirable

• Additional qualifications to NVQ level 3 or equivalent experience
• Practical knowledge and experience of computerised invoice processing
• Experience working within the NHS
• Experience of supervision

Experience

Essential

• Experience of admin work

Desirable

• Experience of supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Pharmacy Dept

Lowes Bridge

Torquay

TQ2 7AA

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)